Do not play at Casino Extreme

themaroon

Dormant account
Joined
Feb 20, 2007
I've played at dozens of casinos and every poker room on the net, and this is by far the most frustrating cashout experience I've ever had. Here's how it went down.

First I played a little bit, got lucky and won a few bucks, and went to cash out. I heard nothing for a couple weeks. Then I contacted Live Help through their website and found out that I had to submit some verification info. Any competent casino would have told me that when I cashed out (as do all Microgaming ones) rather than waiting for me to call support to find out why I haven't received my money. That was sign number 1 that I was at a shady institution. They were more than willing to accept my money but were in no hurry at all to pay any out.

So I sent in all of the forms and required documents from the email with which I had registered (a gmail account).I waited a couple weeks and heard nothing. I spoke to support via live help and was told they were never received.

I sent them all again, and again I waited a couple weeks only to find out once again they were not received. Then I spoke to live help and sent them while still chatting. Live help told me they were not received and that there must be something wrong with my email service.

I was told to send them from another email address. I did and they were received but rejected because they were not from the correct email address. This keeps happening. I keep sending them from the correct email address and, simultaneously, another email with an explanation as to why it is coming from a second email address. Neither are getting me anywhere.

Also I send them their faxback form, a copy of my driver's license, and a utility bill. Their replies to me only have the faxback form still attached and they always mention that I need to include the other two.

I work in computers for a living, and even if I didn't it doesn't take a genius to operate gmail, or to realize what's going on here. I know for a fact that I am sending them everything they need from the correct address. Gmail is the most reliable email service known to man, so I'm positive at this point that Casino Extreme is simply doing their best to evade paying me my money.

Can anyone here help me resolve this? And has anyone had similar problems with them?

As a side note, I had some rough experiences with Bet Royal as well, but was paid after only a couple months, and they were never blatantly disregarding my emails. I've played at tons of Microgaming casinos, and have always received my payments quickly. Usually no ID verification was even required with them, but when it was they told me so promptly and dealt with it in a reasonable time. I wish all casinos were held to the same standards those appear to be.
 
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gerilege

Meister Member
PABrogue
PABnorogue
Joined
Mar 9, 2006
Location
Hungary
Then I spoke to live help and sent them while still chatting. Live help told me they were not received and that there must be something wrong with my email service.

As you are working with computers, I assume that you have access to some personal/public web storage. Now what you can do is to upload the scanned documents to a secret sub-folder of your storage space, for instance www.themarooncanstoresomefileshere.com/themaroon/somefolder/somotherfolder/

Now you start live chat, copy&paste the link, and ask them to download and save your documents one by one. After they downloaded them all, you immediately remove your files from the folder. This is not much more insecure than sending your docs in email.

Hope it helps.
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
So I sent in all of the forms and required documents from the email with which I had registered (a gmail account).I waited a couple weeks and heard nothing. I spoke to support via live help and was told they were never received.

I sent them all again, and again I waited a couple weeks only to find out once again they were not received. Then I spoke to live help and sent them while still chatting. Live help told me they were not received and that there must be something wrong with my email service.

This happened to me also. I keep sending the documents (4th time now) and they keep disapproving them. I wrote on this in the other thread. According to them it's 3 days until the documents are approved, but in reality it is a week until they ask you to send them again.

Our money is fine but they won't pay winnings. Very frustrating. Avoid this place.
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
Thank you for your e-mail and for choosing Casino Extreme
We truly appreciate your comments and your business at Casino Extreme .

Your FaxBack forms have been approved.

Wow. This must be a new record - fax backs forms approved in just over 2 months. I only needed to resend them 4 times. :thumbsup:
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
Today is a special day. :lolup: My withdrawal request made in January has been finally paid! =) I had to do so much work, send the documents like 10 times that maybe my hourly rate was something like $5.

And this was just for $180. If it takes some 3 months for $180, how much would it take for $360, 6 months?

Avoid these casinos at all costs.
 

breakstone

Experienced Member
PABnonaccred
PABnononaccred2
Joined
Apr 24, 2006
Location
Australia
breakstone

I have had no problem with Casino Extreme. I withdraw instantly and the money goes to Neteller of Click2pay instantly.
You must use a credit card to deposit. Never do that. Too hard with faxback etc.
 
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