I've played at dozens of casinos and every poker room on the net, and this is by far the most frustrating cashout experience I've ever had. Here's how it went down.
First I played a little bit, got lucky and won a few bucks, and went to cash out. I heard nothing for a couple weeks. Then I contacted Live Help through their website and found out that I had to submit some verification info. Any competent casino would have told me that when I cashed out (as do all Microgaming ones) rather than waiting for me to call support to find out why I haven't received my money. That was sign number 1 that I was at a shady institution. They were more than willing to accept my money but were in no hurry at all to pay any out.
So I sent in all of the forms and required documents from the email with which I had registered (a gmail account).I waited a couple weeks and heard nothing. I spoke to support via live help and was told they were never received.
I sent them all again, and again I waited a couple weeks only to find out once again they were not received. Then I spoke to live help and sent them while still chatting. Live help told me they were not received and that there must be something wrong with my email service.
I was told to send them from another email address. I did and they were received but rejected because they were not from the correct email address. This keeps happening. I keep sending them from the correct email address and, simultaneously, another email with an explanation as to why it is coming from a second email address. Neither are getting me anywhere.
Also I send them their faxback form, a copy of my driver's license, and a utility bill. Their replies to me only have the faxback form still attached and they always mention that I need to include the other two.
I work in computers for a living, and even if I didn't it doesn't take a genius to operate gmail, or to realize what's going on here. I know for a fact that I am sending them everything they need from the correct address. Gmail is the most reliable email service known to man, so I'm positive at this point that Casino Extreme is simply doing their best to evade paying me my money.
Can anyone here help me resolve this? And has anyone had similar problems with them?
As a side note, I had some rough experiences with Bet Royal as well, but was paid after only a couple months, and they were never blatantly disregarding my emails. I've played at tons of Microgaming casinos, and have always received my payments quickly. Usually no ID verification was even required with them, but when it was they told me so promptly and dealt with it in a reasonable time. I wish all casinos were held to the same standards those appear to be.
First I played a little bit, got lucky and won a few bucks, and went to cash out. I heard nothing for a couple weeks. Then I contacted Live Help through their website and found out that I had to submit some verification info. Any competent casino would have told me that when I cashed out (as do all Microgaming ones) rather than waiting for me to call support to find out why I haven't received my money. That was sign number 1 that I was at a shady institution. They were more than willing to accept my money but were in no hurry at all to pay any out.
So I sent in all of the forms and required documents from the email with which I had registered (a gmail account).I waited a couple weeks and heard nothing. I spoke to support via live help and was told they were never received.
I sent them all again, and again I waited a couple weeks only to find out once again they were not received. Then I spoke to live help and sent them while still chatting. Live help told me they were not received and that there must be something wrong with my email service.
I was told to send them from another email address. I did and they were received but rejected because they were not from the correct email address. This keeps happening. I keep sending them from the correct email address and, simultaneously, another email with an explanation as to why it is coming from a second email address. Neither are getting me anywhere.
Also I send them their faxback form, a copy of my driver's license, and a utility bill. Their replies to me only have the faxback form still attached and they always mention that I need to include the other two.
I work in computers for a living, and even if I didn't it doesn't take a genius to operate gmail, or to realize what's going on here. I know for a fact that I am sending them everything they need from the correct address. Gmail is the most reliable email service known to man, so I'm positive at this point that Casino Extreme is simply doing their best to evade paying me my money.
Can anyone here help me resolve this? And has anyone had similar problems with them?
As a side note, I had some rough experiences with Bet Royal as well, but was paid after only a couple months, and they were never blatantly disregarding my emails. I've played at tons of Microgaming casinos, and have always received my payments quickly. Usually no ID verification was even required with them, but when it was they told me so promptly and dealt with it in a reasonable time. I wish all casinos were held to the same standards those appear to be.
