mentorslots
Dormant account
- Joined
- May 6, 2013
- Location
- Singapore
I've made the second deposit in Crazy Vegas Casino and I'm having problems.
I accidentally click autospin of $0.01 per spin before depositing. So when i deposited, the bonus was added automatically.
I asked for the bonus removal but was declined and they said I've played already. It was purely accidental with only $0.01 per spin and I clicked stopped after I noticed.
Here's the chat log:
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Me: just remove this bonus for once
Me: done?
Irina: Unfortunately we cant remove bonus at once. We can add you to no bonus list and you will not receive bonuses any more. But I can't remove your bonus from your casino account because you already started playing it.
Me: I didn't start playing
Me: This is because I forget to off the autoplay
Me: You can check, I already switched on the autoplay before I deposited
Irina: We can't remove bonus only can add to No bonus list.
Irina: And on next deposit you will not get any bonuses.
Me: You can put me to no bonus list
Me: But can you remove the bonus?
Me: Coz I don't want to wager.
Me: I accidentally on the autoplay while I deposited
Irina: Unfortunately I can't remove bonus.
Me: Please remove the bonus in my account, I'm sure you are kind enough to know that I've done it with no purpose.. I autospin at $0.01
Me: $0.01 my dear
Me: I accidentally press the autospin
Me: let me speak to your manager please?
Irina: Hold on please.
Irina: Thank you again for waiting.
Irina: Unfortunately supervisor declined and we can't remove bonus.
Irina: You already started using bonus.
Me: wow, I start using the bonus for $0.01 ?
Me: And you guys decline my request?
Me: I was deposit and the bonus automatically added without me asking for it.
Irina: As per terms and condition we can't remove bonus but we can add you to No Bonus list.
Me: I definitely have the case for this. It's autoplaying before I even deposit
Me: How can you add the bonus without me accepting to the bonus terms and conditions?
Irina: If you don't want receive any bonuses you must just let us know before you make any deposit.
Me: I never even agreed the bonus to be added.
Me: The casino is forcing me to take the bonus
Me: You all pretty well know if I purposely played with the bonus, it will not be autoplaying at $0.01 per spin!
Me: I will be playing at $2 - 3 or even $10 a spin
Me: Who on earth will spin $0.01 and get trap with a bonus?!
Me: It was purely accidental.
Irina: You received bonus automatically as per terms and condition that you accepted.
Me: I did not accept anything
Irina: You accepted our terms and conditions.
Me: Wow, such disappointment in service
Irina: Sorry for this. What you decide add your account to no bonus list?
Me: Please add to no bonus list forever.
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I've still have a pending withdrawal in Crazy Vegas, and I don't know if my withdrawal will be processed early or late.
I accidentally click autospin of $0.01 per spin before depositing. So when i deposited, the bonus was added automatically.
I asked for the bonus removal but was declined and they said I've played already. It was purely accidental with only $0.01 per spin and I clicked stopped after I noticed.
Here's the chat log:
-----------------------------------------------------------
Me: just remove this bonus for once
Me: done?
Irina: Unfortunately we cant remove bonus at once. We can add you to no bonus list and you will not receive bonuses any more. But I can't remove your bonus from your casino account because you already started playing it.
Me: I didn't start playing
Me: This is because I forget to off the autoplay
Me: You can check, I already switched on the autoplay before I deposited
Irina: We can't remove bonus only can add to No bonus list.
Irina: And on next deposit you will not get any bonuses.
Me: You can put me to no bonus list
Me: But can you remove the bonus?
Me: Coz I don't want to wager.
Me: I accidentally on the autoplay while I deposited
Irina: Unfortunately I can't remove bonus.
Me: Please remove the bonus in my account, I'm sure you are kind enough to know that I've done it with no purpose.. I autospin at $0.01
Me: $0.01 my dear
Me: I accidentally press the autospin
Me: let me speak to your manager please?
Irina: Hold on please.
Irina: Thank you again for waiting.
Irina: Unfortunately supervisor declined and we can't remove bonus.
Irina: You already started using bonus.
Me: wow, I start using the bonus for $0.01 ?
Me: And you guys decline my request?
Me: I was deposit and the bonus automatically added without me asking for it.
Irina: As per terms and condition we can't remove bonus but we can add you to No Bonus list.
Me: I definitely have the case for this. It's autoplaying before I even deposit
Me: How can you add the bonus without me accepting to the bonus terms and conditions?
Irina: If you don't want receive any bonuses you must just let us know before you make any deposit.
Me: I never even agreed the bonus to be added.
Me: The casino is forcing me to take the bonus
Me: You all pretty well know if I purposely played with the bonus, it will not be autoplaying at $0.01 per spin!
Me: I will be playing at $2 - 3 or even $10 a spin
Me: Who on earth will spin $0.01 and get trap with a bonus?!
Me: It was purely accidental.
Irina: You received bonus automatically as per terms and condition that you accepted.
Me: I did not accept anything
Irina: You accepted our terms and conditions.
Me: Wow, such disappointment in service
Irina: Sorry for this. What you decide add your account to no bonus list?
Me: Please add to no bonus list forever.
-------------------------------------------------------------------------
I've still have a pending withdrawal in Crazy Vegas, and I don't know if my withdrawal will be processed early or late.