Diamond VIP.....What's the word on this casino?

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I played, I won but still haven't been paid.
First of all; Where are you and can you give some dates & other info. e.g. How long since your cash-out request?

This is a Top Game Software casino - and most of them take about 3 - 4 weeks to pay-out.
If you are in the USA there could be further problems in getting paid too. :(
So a bit more info please!

KK
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Only one member I know has had positive experiences there, and they are a big depositor so I get the feeling they are treated better than others.

I think that's "me". I will reply to OP by PM. Since I appear to be in the minority here.

Diane
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
I believe Diane gets hers in 3-5 days.

I'll be happy to stand corrected though.

If it's true, then they pay selected players fast and everyone else waits a month, which is 100% rogue behaviour.

Hi Nifty,

This type of practise has been going on for many years though.

I assure you half of the accredited casinos here also apply the same practise. This type of thing is very well known in the casino industry.

I can understand WHY they do it. They always want the big spenders back so they will accomodate them where ever they can and one area they can do that is fast payouts.

Does it hurt them doing it this way? That I don't know but I can see WHY they are doing it.

I'm thinking from a company's point of view here.

Regards
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
I believe Diane gets hers in 3-5 days.

I'll be happy to stand corrected though.

If it's true, then they pay selected players fast and everyone else waits a month, which is 100% rogue behaviour.

LOL
So that probably means she pisses more money away than most of us. Heck, I'm just laughing with us. :)
 

EndofEsau

Banned User - multiple forum accounts, player frau
Joined
Mar 10, 2011
Location
Birmingham, Al
I believe Diane gets hers in 3-5 days.

I'll be happy to stand corrected though.

If it's true, then they pay selected players fast and everyone else waits a month, which is 100% rogue behaviour.

Couldn't agree more! I quit playing top gaming when they pulled that jackpot crap.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
I believe Diane gets hers in 3-5 days.

I'll be happy to stand corrected though.

If it's true, then they pay selected players fast and everyone else waits a month, which is 100% rogue behaviour.

Nifty -
You are correct.

Usually request w/d on Monday's, gets approved within 1-2 days and by Friday the money has been wired and already arrived at my bank. I just made another w/d request a few minutes. I cashed in the tourney again, this time for 3rd place and $10,000 winnings. (Tourney results are posted on their website by late morning each Monday, I appear as "Diane B") So it was another good week for me at Diamond VIP.

I have no idea why my experience is so good there and no one else speaks up except for people with problems or past problems. I am not a huge depositor -- but I do play there consistently every day. I have a good relationship with both the VIP Manager and the Casino Manager and we regularly communicate.

As with any site there are occasional hiccups, when CS doesn't understand my bonus program or is not kept up to speed. But it always gets cleared up to my satisfaction. No site is 100% smooth sailing without any problems, but every time I am told something at Diamond VIP such as a promo or whatever, it happens as advertised.

I will also say it is the ONE and ONLY online Casino that ever sent me a THANK YOU gift to my home. I have received two very nice gift baskets and was just told that I have another "gift" coming for my birthday which was yesterday.

I *know* this sounds shillish ------- but I have posted enough here since joining in December 2009 that regular members of the forum know I am not a shill or someone who gets benefits/payback by promoting this site or any site.

Everyone's experience varies, and maybe I am getting preferential treatment for some reason. But I have no idea why that might be. I am not a heavy player or high roller compared to many. But since I semi-retired, I do play significant hours at several casinos, not just Diamond VIP.

FWIW,

Diane
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Hi Nifty,

<snip>
I can understand WHY they do it. They always want the big spenders back so they will accomodate them where ever they can and one area they can do that is fast payouts.

<snip>

I can't believe I am viewed as a "big spender" by Diamond VIP or any site. My deposits are $200, 300, or occasionally $500. A few times for a big promotion at some site with a special bonus, *maybe* I have done $1,000 a handful of times in the last 3 years.

If not the deposit size, it could be frequency of play, since I do play just about every day. But that can't be so different from many of the players here.

Diane
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
LOL
So that probably means she pisses more money away than most of us. Heck, I'm just laughing with us. :)

I have done well at the site according to my records of play. (Don't keep records to the extreme that someone like KK does....) One of the features I like at Top Gaming is the ability to go into their "reconcile records" and see how you truly have done balancing deposits against w/d and what your wagering history has been.

In the beginning, it was all red ink --- lately with the tourney cashes being more regular each week, I am BLACK ink.

So I would disagree with the statement that "she pisses more money away than most of us". It is not accurate since I am ahead. Can't speak to the rest of you though.

Diane
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Yes, you need!
Who are they - goodies or baddies? :confused:

KK

KK - At the risk of getting flamed, I will answer what I know, since I am the only one who has spoken up about good experiences at Diamond VIP.

I don't know who Mark Goldberg is, but Michael Baxter is the former VIP Manager at Slots Oasis that moved to Diamond VIP in a similar role. Members of the forum were upset that after leaving Slots Oasis, he started calling players on behalf of Diamond VIP.

I do not know the circumstances under which Michael Baxter left Slots Oasis or what legal agreement (if any) he might have had in place regarding non-solicitation of customers if going to a competitor.

In my professional career I negotiated many Non-Compete Agreements and Non-Solicitation Agreements for companies with their sales and executive employees. However, not all companies use those non-interference type agreements. So who knows what obligations he had to Slots Oasis when he left, if any?

He has been vilified here for contacting Slots Oasis customers on behalf of Diamond VIP. It is very common in business for sales people to switch companies and then go to their former customers on behalf of the new employer. So his contacting me regarding his new site and encouraging me to "try" Diamond VIP didn't surprise me. That's "sales". I get those calls from Bankers who switched jobs, insurance salesmen, investment advisors, etc......even lawn care places. Sales people always start with their existing book of business when they go to a new employer -- unless prohibited by a legal agreement. That's just the nature of business.

His tactics with me were not high pressure, but more "give it a try and let me know if you like the software and then let's talk about our VIP program and what we are able to offer regular players." He was most accommodating and has remained that way throughout my playing time there.

Maybe he uses high pressure tactics with others, I don't know -- I can only speak to my experience. It was professional and not out of line.

FWIW,

Diane
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
KK - At the risk of getting flamed, I will answer what I know, since I am the only one who has spoken up about good experiences at Diamond VIP.

I don't know who Mark Goldberg is, but Michael Baxter is the former VIP Manager at Slots Oasis that moved to Diamond VIP in a similar role. Members of the forum were upset that after leaving Slots Oasis, he started calling players on behalf of Diamond VIP.

I do not know the circumstances under which Michael Baxter left Slots Oasis or what legal agreement (if any) he might have had in place regarding non-solicitation of customers if going to a competitor.

In my professional career I negotiated many Non-Compete Agreements and Non-Solicitation Agreements for companies with their sales and executive employees. However, not all companies use those non-interference type agreements. So who knows what obligations he had to Slots Oasis when he left, if any?

He has been vilified here for contacting Slots Oasis customers on behalf of Diamond VIP. It is very common in business for sales people to switch companies and then go to their former customers on behalf of the new employer. So his contacting me regarding his new site and encouraging me to "try" Diamond VIP didn't surprise me. That's "sales". I get those calls from Bankers who switched jobs, insurance salesmen, investment advisors, etc......even lawn care places. Sales people always start with their existing book of business when they go to a new employer -- unless prohibited by a legal agreement. That's just the nature of business.

His tactics with me were not high pressure, but more "give it a try and let me know if you like the software and then let's talk about our VIP program and what we are able to offer regular players." He was most accommodating and has remained that way throughout my playing time there.

Maybe he uses high pressure tactics with others, I don't know -- I can only speak to my experience. It was professional and not out of line.

FWIW,

Diane

This just shows that sales agents STEAL the personal information of the customers they have dealt with. Such information is supposed to be kept securely by the company, and does NOT belong to one of it's employees.

Whilst some may be OK with this, others will view it as failing to safeguard their personal information, and allowing employees to take it with them to a new job. The problem with this is that although some employees are using it only to try to poach customers they have had a relationship with in their old job, others might take the information purely to sell it on at a profit to the highest bidder, with no regard to how the purchaser intends to use it, which could involve selling it into the spammer networks, or even to outright scammers who will use the information to lure the victim into a scam.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Yes, you need!
Who are they - goodies or baddies? :confused:

KK

Baxter is a former employee of Rushmore group who continued to try and recruit me over to Diamond VIP, even after I asked him to stop contacting me. Goldberg is a slick talker, kind of mafioso sounding guy who calls and tries to pressure me into talking to him, even though I have told him I don't have time and not call me again.
 

H1_Roller

Non-Gambler
Joined
Mar 16, 2011
Location
...
Baxter is a former employee of Rushmore group who continued to try and recruit me over to Diamond VIP, even after I asked him to stop contacting me. Goldberg is a slick talker, kind of mafioso sounding guy who calls and tries to pressure me into talking to him, even though I have told him I don't have time and not call me again.

Why do I never see this seedy underbelly side to online casinos?
 

DiamondGeezer

Dormant account
PABaccred
PABnoaccred
PABnononaccred2
Joined
May 13, 2007
Location
NOT Pennsylvania!!!
Well I don't see a former manager making some calls from his new company as the worst crime in the world. Clearly his former employers wouldn't see it that way but frankly that's an issue between him and them. It all depends on how it's done. If the guy is polite and not pushy then you can forgive the entrepreneural spirit I think.

IMO 'borrowing' a telephone list is a lot less worse than spam and not too high on the richter scale.
 
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