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Diamond Club - no help from support

Discussion in 'Online Casino and Poker Complaints - old section' started by Lizardkingsize, Apr 28, 2006.

    Apr 28, 2006
  1. Lizardkingsize

    Lizardkingsize Dormant account

    Occupation:
    Student
    Location:
    Denmark
    For two months I tried to contact the support at Diamond Club Casino. My problem was that I had lost my username. Finally one day I got a mail with my username and a statement that I had to wager more before I could withdraw.

    When I tried to login with my username I could not. It would not accept my password. So I have tried to reset my password entering my personal information. When I do this I get the messages:

    "Your password has been successfully changed - a message with your new password has been sent to your email address at This email is not visible to you.. If you experience any problems, please contact Customer Support at This email is not visible to you.."

    But then I get another message:

    "The information you entered does not match your account information.
    Please contact Customer Support at This email is not visible to you. for further assistance."

    Therefore I get no new password and cannot access my account. I still cant get hold of their customer support. They dont answer my mails and their phone number seems to be invalid. Can anyone help me?
     
  2. Apr 28, 2006
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  4. Apr 28, 2006
  5. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    Not referring this case, but people are lazy to read rules ;),
    so maybe one topic, notice, whatever.... that there is "Casino Contacts"-link

    Yes, you have that line... in your forum rules... but.... we are lazy... :)

    Like we all know these "EULA"-texts... i think, most people just skip those.
     
  6. Apr 28, 2006
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Seek and you will find...
     
  8. Apr 28, 2006
  9. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    Yep i know! :)

    I meant... umm... Example something what you have in promo-area,
    members will see notice/message, when they create a new topic.
     

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