Diamond Casino

[bagofmaggots]

Here

Sodax: Thank you for the feedback.

In this particular case, we know for a fact that he did receive our mails.

All our e-mails from Support go through several SPAM ratings and we have removed all links in our mails to ensure they are not blocked. Our mail delivery success rate has increased tremendously in the last few months.

If you sent a feedback mail to us and we did not respond, I sincerely apologize as we should have done so. I am glad, though, to hear that you do receive responses to queries, etc. Next time you do not receive any response, please do not hesitate to mail me or to use the escalation e-mail address on the casino website.

VP Operations
Fortune Lounge

When he stated "in this particular case we know for a fact that he did recieve our emails" In my mind that is calling me a liar. I stated the email he is refering to was NOT sent to me!

 

[fortunelounge]

When he stated "in this particular case we know for a fact that he did recieve our emails" In my mind that is calling me a liar. I stated the email he is refering to was NOT sent to me!

bagofmaggots: Thank you for sending the required documentation that enabled us to clear up this issue.

Mails sent are automatically stored against your account. I find it very strange that you have received every single mail from us EXCEPT the ones where we requested you to send us documentation, sent to the same e-mail address with no content that will be caught up in a SPAM filter. After you explicitly told us over the phone that you absolutely refuse to send us the documentation.

I did not need to fabricate anything. Apart from these mails, you were told exactly what we required from you telephonically.

I will try to investigate from our side why you did not receive those specific mails.

VP Operations
Fortune Lounge

 

[jetset]

Sodax - these allegations you appear to be making that a Seal group (Fortune Lounge = FL???) may be involved with a porno site are extremely serious and warrant reporting to eCOGRA immediately.

Before I do so, I need more detail and clarity. Please explain where this information originated from, as I cannot access the adultgambler site despite several efforts. Are you saying it came from Fortune Lounge Affiliates?

Sodax77 has just posted in the Online Casino Complaints forum of Casinomeister's Forum under the title of Diamond Casino.

Btw:
eCogra 113.P.2 No form of association with pornography, through advertising or alliances, should be permitted.

FL = www.adultgambler.com

Hmm... what is this? Ok, i don't know is that so called pornography, lol
But still. (maybe in US it is)

remember press "see next girl"
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[GrandMaster]

Sodax - these allegations you appear to be making that a Seal group (Fortune Lounge = FL???) may be involved with a porno site are extremely serious and warrant reporting to eCOGRA immediately.

These are not allegations. These are facts. There is a prominent link leading to adultgambler.com for "adult" webmasters on Fortune Affiliates website. I am surprised that as an industry insider you are not aware of this. You should also note that no involvement with pornography, just like factually correct advertising is only a suggested practice, not a requirement.

 

[Casinomeister]

These are not allegations. These are facts. There is a prominent link leading to adultgambler.com for "adult" webmasters on Fortune Affiliates website. I am surprised that as an industry insider you are not aware of this. You should also note that no involvement with pornography, just like factually correct advertising is only a suggested practice, not a requirement.

But this looks like a portal to me, and not a casino. It does not have an eCOGRA seal either.

Besides, how is this pornography? Not a nipple to be seen, Nipples and butts are displayed daily on German TV soap commercials. These are just some chicks in bathing suits. What's the issue here?

 

[jetset]

Exactly - in the opinion of someone I trust (I have still not been able to access this site) this is not pornography, but nudity - the girls are all dressed in bikinis except one which is topless. Not uncommon these days!

Having said that, I do not believe that a commercial liaison between ethical casinos and adult site webmasters is desirable and this should therefore definitely be discouraged.

Grandmaster, you seem rather aggressive in the following post. I don't mind admitting that I had no previous knowledge of these links at all, and I have only limited involvement in the world of affiliates, but you certainly seem to have been aware of it, yet havew said nothing as far as I know.

QUOTE These are not allegations. These are facts. There is a prominent link leading to adultgambler.com for "adult" webmasters on Fortune Affiliates website. I am surprised that as an industry insider you are not aware of this. You should also note that no involvement with pornography, just like factually correct advertising is only a suggested practice, not a requirement.UNQUOTE

Section 113 is in my opinion a suggested practice that should be made a requirement, and I have be en informed that this was addressed by the eCOGRA Board earlier this year and is about to be implemented.

 

[Sodax77]

But this looks like a portal to me, and not a casino. It does not have an eCOGRA seal either.

Besides, how is this pornography? Not a nipple to be seen, Nipples and butts are displayed daily on German TV soap commercials. These are just some chicks in bathing suits. What's the issue here?

I can say only one thing, in many cases (not about that "adult"-thing) if player make mistake sometimes, some reason or whatever, casino can lock your account, banned you, call you "bonus abuser", whatever. But it seem that (some) casinos not make mistakes at all.

And about "adult"-thing
And i also first write that this "adult" site in nothing but... funny. But i like that someone answer, so i remove those words. And i think you understand that this is example... and everyone know what is pornography. But if you ask some Safe Surf, Net Nanny, Surf Watch, etc , i like to know, what is their level or status to banned/not recommend some site.

and this is from latest FL letter:

"John Hughes
Director, Royal Vegas Marketing

* To review the wagering requirements for this promotion, please refer to our Promotion Rules and Regulations.

Fortune Lounge carries the eCogra Players Seal of Approval"

So they say that: "Fortune Lounge carries the eCogra Players Seal of Approval", and thats why i say "FL = www.adultgambler.com"
Please check their own affilate-site

 

[bagofmaggots]

To Fortunelounge

If you are still monitoring this post Fortuneounge I may have an explanation for the "missing" email. I was unaware that Diamond casino was a part of the Fortune Lounge untill I saw your post here. Is it possible that the email(s) that I have stated I dd not recieve would have listed Fortune Loinge as the sender? If that is the case then it is possible I may have deleted them without ever reading them! The emails I responded to all had "Casinodesk Support" as the sender and I would have never expected that an email from Fortune Lounge would be relevant to my corespondense with Diamond Casino.
If that is the case then we both have some responsibility for this misunderstanding. I would also like to extend my apology to you and Casinomeister for any offensive behavior I may have echibited here.

 

[GrandMaster]

But this looks like a portal to me, and not a casino. It does not have an eCOGRA seal either.

Besides, how is this pornography? Not a nipple to be seen, Nipples and butts are displayed daily on German TV soap commercials. These are just some chicks in bathing suits. What's the issue here?

I thought it was clear that the issue was not the amount of clothing worn by the ladies on the site, but the fact that the FL group actively recruits porn webmasters as affiliates, blatantly ignoring the ecogra's suggested practice 113.P.2. This leads to the question, what's the point in non-binding suggested practices? Can casinos just ignore all of them, do they have to choose, say, 5 out of 10 to obey, or will there be a golden ecogra seal for those who abide by all suggested practices?

As a player, I am more concerned about the fact that 113.P.3 (All advertising should contain factually correct information.) is also just a suggestion, not a requirement. Does anyone know what the reason for this is?

 

[jpm]

If you are still monitoring this post Fortuneounge I may have an explanation for the "missing" email. I was unaware that Diamond casino was a part of the Fortune Lounge untill I saw your post here. Is it possible that the email(s) that I have stated I dd not recieve would have listed Fortune Loinge as the sender? If that is the case then it is possible I may have deleted them without ever reading them! The emails I responded to all had "Casinodesk Support" as the sender and I would have never expected that an email from Fortune Lounge would be relevant to my corespondense with Diamond Casino.

From the email he quoted here in a previous post, it most likely would have come from vpops@fortunelounge.com or something similar and not directly from diamondcasino.com or similar. That must be why you missed it.

 

[jetset]

113.P.3 (All advertising should contain factually correct information.)

Perhaps you should make this suggestion (sans sarcasm) in a constructive way to eCOGRA, as I have done. eGAP is a dynamic process so that regulations can be kept in line with industry developments and player needs. Part of this process are Board discussions on regulations and a regular review process that can change them, and with the next reviews due soon this is a good time to give your input.

eCOGRA assesses compliance by Seal members not merely on management representation, but on actual substantiated fact provided through evidence gathered by the third party monitoring.

The myriad advertising activities of a large number of casinos between actual physical inspections are not easy to cover, and inevitably some intentional or unintentional infringements will fall through the cracks as I suspect has happened here, although this would appear to be largely a storm in a teacup.

Players can assist the monitoring process by constructively reporting to eCOGRA any eGAP infringements they become aware of at Seal casinos. These can then be addressed to everyone's benefit.