- Joined
- May 13, 2014
- Location
- Wolverhampton
I suspect the OP will not be back .....
I agree! - Been a while since we saw one of these "SE loophole try it on" scenarios.
I suspect the OP will not be back .....
I don't think the deposits were from 2017 to 2020. If anything, the earlier date is purely the search criteria the OP has entered - perhaps to give substance to his claim that he had been depositing for years at VS.This case is a bit odd when looking at OP images more. The deposits are between 2017 too 2020. The loss is 25k during 2-3 years time period. So he have been playing for years?
View attachment 133564
Hi Tango82,
We have done a review of your account.
You signed up with us in early 2019 and have been active since. In April 2020 we received notification from Gamstop that you excluded. Since then you have not been able to log in, play or deposit with us.
I note you've said twice your name and DOB were correct, what about the other details, address, email, telephone number?The account was opened when GAMSTOP was active, then removed six months later and is now back active again. My name, dob was 100% accurate and VideoSlots have already said on previous email and phone calls that I was self-excluded until 2021.
Apologies for the slow reply, I cannot access this site due to BetBlocking on my home computer so have to use a family member.
I have corresponded with VideoSlots by e-mail, and raised a official complaint on 13th April which I never heard back from. VideoSlots email address was added to GAMSTOP so they would receive copies of the account information.
Are you able to take a screenshot of deposits/withdrawals/Net from 14/11/2018 to 05/09/2019, like the one in your first post, and share with us here?
It's really 100% irrelevant if it's like VS states that only name and DOB were matching. You can't get anything from Gamstop if at least 4/6 details not matching.
In the VS post, they didn't say an exact date when the OP registered but said; it was in early 2019, which possibly can be at the time when he was Gamstoped.
So if he can screenshot his account deposit history from 14/11/2018 to 05/09/2019, that would change here everything.
If his details don't match, it doesn't change anything. OP and VS both said that name and DOB were matched, you would need at least two details more or it's 100% irrelevant.
Just keep wondering why OP is making it so complicated because any casino carrying UKGC license know their Gamstop things and honestly don't know casinos who wouldn't send player money same moment when they realize that they fcked up with GS. Then players who find it hard to download and send to casino with my experience are 99.87% of times bit wrong in their claim (op haven't say anything wrong, don't mean that but he only referred to these two details like VS and if not making at least two more, worth of nothing).
You signed up with us in early 2019 and have been active since. In April 2020 we received notification from Gamstop that you excluded. Since then you have not been able to log in, play or deposit with us.
You have then informed us that you had an account before 2019. When searching for your name, we manage to locate an account in the same name as yours that signed up in 2016 and never made any deposits or had any activity. There are no details on this account except your name and dob that is matching to your account you signed up in 2019 and no documents uploaded. This account was not self-excluded with Gamstop either.
We have also been in contact with you several times during 2019, both over phone and email and you have never informed us about any of the above. Later you told us you self-excluded with Gamstop years ago and we requested proof of this, but you refused to share it with us. It’s also to note that the notification we received from Gamstop came a few days after your claim.
At this stage, we recommend that you proceed with a PAB here at CM, or continue with the complaint procedure as described in our terms and conditions if you wish to proceed with your claim further. We can't see that we’ve done any errors from our side.
Team VS post which is kind of clearly stating that they don't have matching details at any time. For me it says quite clearly that there was not matching details at any time before April 2020. That's really easy to prove wrong by posting that Gamstop form to VS but VS here state that OP not willing to do it.
OP was stating that his two details were same, VS here says one old account had only same name and DOB.
If VS only get alerted by GS in April 2020, it's strongly suggest that OP then added additional details to his Gamstop account. Like keep repeating, can't understand why OP want to make this so complicated, he for sure get his refund from VS within minute they find any timeframe player should have been able to play.
Haven't hear for long long time that Gamstop wouldn't send correct answer when calling their database, in very beginning they have their issues but it's really long ago when 100% match at least with 4 details from 6 would have incorrectly passed it.
It just gives quite strong feeling that everything is not matching up for GS failure if kept playing there long time and suddenly only April 2020 triggered that alert and nothing before, but only relevant thing is Gamstop registration and additional details and when they are added versus VS registration details.
This means then, the OP got actually registered after 05/09/2019 at the time when Gamstop was removed, and when all the money was gone he registered with Gamstop again, which is 11/04/20.
I have had a trawl through all my bank and credit card accounts. Below is when I started gambling again at VideoSlots so the sign-up date must be first half of February 2019.
There was a 200 quid daily deposit limit on my Videoslots account for the first few months then when it got out of hand it was 5000 a day.
The account was open February 2019 to April 2020. I have checked all my emails and definitely no source of wealth documents like bank statements or savings were asked for.
Nothing was added or removed to the GAMSTOP account email/telephone/addresses between the active period of 2018 to 2019.
Nothing was added or removed to the GAMSTOP account email/telephone/addresses between the active period of 2018 to 2019.
You are very selective in how you are replying. I don't believe you for that reason, and think Videoslots are confident of asking you to PAB for a reason.