Casino Complaint Dendera Casino (Rival) Shady Bonus Rules/buisness practice

casinokoenig

Full Member
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neverland
HI all,

i ve signed up and deposited at Dendera Casino.
I deposited around 2.7k € in total claiming multiple bonuses that had Max. payout and SICK wagering requirements .

Well it was also when i claimed another 500 % bonus w. 5 x Bonus Max cashout and i believe 40 x D+B wagering requirements but blackjack and VP allowed alltough w. table limits.

Oh and also Blackjack + some otther games only counted 1/3 rd of the wager towards the wagering requirements! Imho quite a difficult thing to book a win on this.

So i managed to wager the ~26000 € for my 100 € deposit and my balance was ~ 1300 €.
As mentioned my deposits (loss) at this casino was allready around 2.7 k € till that time.

I requested a withdrawal for 4xx € and left 9xx to play with on my account , i received the 4xx € withdrawal but then received this email :

Hi,

Your withdrawal has been cancelled as you are in breach of promotional
terms:

1. You must play at least 20 different games when playing with a
bonus.
2. You may not wager more than 20% of your wagering requirements on a
single game.


Regards,
Dendera Security


When i checked my account after that the balance was 0.00 !

In Rival Casinos you get to read the terms for a specific bonus when accepting it in the cashier - no word about that 20 % rule , i still did not find that rule written anywhere and also the 20 different games rule is ... well .. ridiculous ?

To my gameplay - i played at least 10 different games (i believe it was more) and played different table games and also made bigger bets all the time , i dont even know wich of the games i ve wagered more than 20 % on and therefore broke the rules (!) .



So in my opinion this behavior is ultrasneaky and i sure wont play/recommend at Dendera anymore !


I ve used my PABs unfortunatley and i dont know if Dendera is rouged or anything - i just wanted to share this with you fellow gamblers ...
 

KasinoKing

WebMeister & Slotaholic..
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Sounds a bit wrong to me. :(
If you could PM me your casino Log-In name, I will ask my contact at the casino to look into this for you.
(Might take a day or two - I'm on holiday at the moment).

KK
 

labeled

The eagle got Kevin!
Joined
Mar 22, 2011
Location
Land of the "free"
Crap for sure, but there on their terms & conditions page, so it'd be a wasted PAB anyway, I think.

Along with this, which I've never seen before & I prefer Rivals: NB: Should you withdraw winnings from a Free Chip and then reverse those winnings, the subsequent winnings will be capped at $ / € / £ 100. This includes taking up another promotion from the winnings of the free chip.

What's interesting is that I've been trying to figure out if Tropica was linked to Dendera (Dendera's site used to have Tropica's contact info on it, but that could've just been from a sloppy copy/paste job from the Dendera designer), and it looks pretty conclusive - that same snippet about reversed free chips is there too.

Really, REALLY sh*t terms, imo.

ETA: Tropica has a rep, maybe you can contact him and confirm a connection w/Dendera? Then maybe he can help you out?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
If that term about 20 different games is true, then these guys need to be fully rogued immediately.

I'm surprised that you didn't stick to well respected and/or known safe casinos. You've been around long enough, and obviously had issues in the past, and Dendera IS in the rogue pit under "Not Recommended".

Maybe you need to reassess the way you select casinos, and whether the big bonuses are really worth it, especially if you're going to ignore the advice of CM and your fellow members. It's tough to have sympathy for people who take chances with where they play, especially when they don't bother to check the rogue pit first.
 

casinokoenig

Full Member
PABnoaccred
PABnononaccred3
Joined
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Location
neverland
If that term about 20 different games is true, then these guys need to be fully rogued immediately.

I'm surprised that you didn't stick to well respected and/or known safe casinos. You've been around long enough, and obviously had issues in the past, and Dendera IS in the rogue pit under "Not Recommended".

Maybe you need to reassess the way you select casinos, and whether the big bonuses are really worth it, especially if you're going to ignore the advice of CM and your fellow members. It's tough to have sympathy for people who take chances with where they play, especially when they don't bother to check the rogue pit first.


Yes - i should have checked that - shame on me - i trusted in the "brand" Rival since my experience so far was OK with them...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Yes - i should have checked that - shame on me - i trusted in the "brand" Rival since my experience so far was OK with them...


.... and then you finally made the ridiculous WR and withdrew a decent win.

The 20% max bet rule is pretty common, and not just with Rival. The "20 games or more" rule is an odd one. Many players don't get around to playing that many different games, even when they are "playing properly" in terms of those elusive spirits of play. Many have their favourite games that they tend to stick to. Some bonus terms prohibit so many games it can be hard to find 10 different ones without finding an excluded one by mistake.

My experience with Rival is reading about the misfortunes of others, and it is enough to ensure I don't go near any of their casinos that run under their "white label" system. This reading also tells me that no Rival white label will actually admit to it, they will all claim to be independently operated.

If you played from the outset to "abuse" this bonus (not that any sane advantage player would given these terms), you would have ensured that just prior to your withdrawal, you would have taken a couple of minimum bet spins on 21 different slots just so that they didn't have a leg to stand on if they tried to wheel out this term.

Oddly enough, even they couldn't find this term until AFTER they had paid your first withdrawal, so only managed to grab the amount left behind.

There is only ONE Rival operator worth playing as far as I am concerned, the SlotoCash group, which has both Rival and RTG powered casinos. Tropica has an active rep here, but if they are connected to Dendera and this BS set of terms, it will be a step back for their credibility. I would hope that the connection is the usual one produced by how the Rival centralised system works, rather than the two actually being sister casinos.
 

goloa

Dormant account
Joined
Mar 20, 2011
Location
germany
Hi

Dendera had me my account closed, after I wanted to payout €2000

Then got a email:

Hi xxxx,

Your withdrawal has been reversed and voided as you breached 2 of our
promotional terms.

1. You wagered 100% of wagering requirements on 1 game. You need to
wager only 20% on 1 game when playing with a bonus.
2. You did not play 20 games when playing with the bonus.

Please see Dendera Online Casino Terms and Conditions

As a result, your promotion has been ended and winnings/losses
forfeited.

Regards,
Dendera Customer Support


Whyyy? My highest wager was 4€ and this is not even 10%
dont understand it
 

Tirilej

Still a Lady
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Apr 18, 2009
Location
Sweden
I so hate when I see winnings void because of these kind of bonusrules.:mad:
Dendera probably have these rules listen in their T&C's, but not in the promotion itself.

Did you only play just one game?
If so, then that is the reason for them to void your winnings.

Please next time chose a Rival casino that is more trustworthy like Slots Capital.

I feel for you I do, but probably there is not much anyone can do about it.
 

goloa

Dormant account
Joined
Mar 20, 2011
Location
germany
i played 7 or 8 games

i think even if I would have played 20 Games, would not have paid me, nevertheless.
 

Tirilej

Still a Lady
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MM
Joined
Apr 18, 2009
Location
Sweden
Maybe they would and maybe not. It's clear though that they have invented that rule just to not have to pay anyone that's using a bonus.
Most people never play 20 games in one session, and never expect that kind of rule.

This casino should be rogued immediately if I had anything to say about it.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Maybe they would and maybe not. It's clear though that they have invented that rule just to not have to pay anyone that's using a bonus.
Most people never play 20 games in one session, and never expect that kind of rule.

This casino should be rogued immediately if I had anything to say about it.

This kind of bullshit rule is why Rival continue to remain "not recommended". The rules quoted even contradict each other. If you can play up to 20% of the WR on a single game, this means you can complete 100% on 5. I also thought Rival had a decent WR tracking system, so you could not even violate this rule by accident as the WR would not progress further once you had done 20% on a single game.

There is also another contradiction. The OP was told 100% of the WR had been made on a single game, yet the OP claims to have played "7 or 8 games".

Since ALL these "white label" Rivals are ultimately run by Bonne Chance/Silverstone, they are ALL capable of pulling such a stunt with little fear of retribution. There have been many "good Rivals" that have suddenly gone bad, and I believe Dendera was once considered to be one of the better ones. For that matter, Tradition was once considered one of the few "class act" Rivals, then they did one hell of a "class act" on players which triggered a rapid meltdown and eventual bankruptcy.


The only way we can trust any Rival is if there is a proper system of redress for players when one suddenly goes bad.

Rival casinos pull this BS on a regular basis because many of their offers are "insane". A recent Rival offering seemed to suggest that for $30 one could play with $7000, and win $70,000. No set WR either, just the need to have enough to submit a minimum withdrawal for $70,000. This is a mere 10x starting balance, and although not easy to achieve, is nowhere near "impossible" either. Too many winners and the BS confiscation reasons will start flowing, or the Rival in question will go under.
 

KasinoKing

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For that matter, Tradition was once considered one of the few "class act" Rivals, then they did one hell of a "class act" on players which triggered a rapid meltdown and eventual bankruptcy.
For the record, I don't think Tradition were ever considered a "Class Act" by anyone, except maybe themselves!

They first opened in September 2009 and within a few short months they were found to be shafting their affiliates by retrospectively changing their affy T&Cs. Then it was only in March 2010 that the "Cheating Blackjack Scandal" occurred and they shut down shortly after that.

KK
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
For the record, I don't think Tradition were ever considered a "Class Act" by anyone, except maybe themselves!

They first opened in September 2009 and within a few short months they were found to be shafting their affiliates by retrospectively changing their affy T&Cs. Then it was only in March 2010 that the "Cheating Blackjack Scandal" occurred and they shut down shortly after that.

KK

Affiliates may have seen it coming, but for players we had an active rep who seemed pretty open and honest. This gave them an undeserved reputation that only unravelled when they messed with the Blackjack in a most obvious and amateurish manner. This is why I can't trust Rival casinos that have this connection to Bonne Chance stated on their website, no matter how vigorously their rep insists they are better than the rest.

This is a shame for the genuinely good Rival, who may find it hard to be accepted as a high class casino.

Many players don't know much about the affy side, and wouldn't see the warning signs when it is the affiliates who are getting screwed first, and complaining about it.

On the other hand, players feel something is going badly wrong at a highly regarded brand, yet affiliates say there is not a major problem, just minor issues that can be put right.

Now, we have another active rep for another Rival casino, who also insists they should not be judged on the behaviour of the rest. We were bitten by the Tradition rep, so if this latest rep really IS working for a good Rival operation, they have to overcome players' fears that they are going to get bitten twice if they believe that this Rival casino can be entrusted with our deposits.

Yet again, Bryan has kicked the whole bunch to the kerb, saying he will not have Max waste his time attempting to get cooperation from any Bonne Chance Rival on a PAB, which means those who would cooperate will not get the chance to show this, and potential players will see this blanket policy as meaning that ALL of the Rivals are equally bad.

I have never tried Rival software, but would have done were it not for all this negativity which Rival themselves seem to have little enthusiasm for addressing.
 

Tirilej

Still a Lady
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MM
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Location
Sweden
Many players don't know much about the affy side, and wouldn't see the warning signs when it is the affiliates who are getting screwed first, and complaining about it.

On the other hand, players feel something is going badly wrong at a highly regarded brand, yet affiliates say there is not a major problem, just minor issues that can be put right.

These two points is really interesting because many players feel that the affiliates just want to make money on them. They really need to step up for the players to show that they do care.

This thread is a typical one where i would like those affiliates to put some pressure on this casino for their way of creating rules where the player just can't win.
If Dendera has these rules in their T&C's then I don't want to see them listed at any affiliates site.

1. You must play at least 20 different games when playing with a
bonus.
2. You may not wager more than 20% of your wagering requirements on a
single game.

But that's my opinion. I'm just so tired to over and over again hear about people not getting paid, and about all these Rivals, especially new or rebranded that are not paying at all or are stalling for months.
Rival themselves should be ashamed for letting that happen!
 

chuchu59

gambling addict
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SOMEWHERE IN ASIA
If anything, the Rival brand has deteriorated further over the past year due to serious underfunding. In the past, I can honestly say that with a couple of exceptions(ThisisVegas) and others with John at the helm Rival casinos eventually pay their players. Now this eventuality seems to fade away and no longer can I state with confidence that players are likely to get paid. The games are original and many players like them but if there are problems with receiving payment players are advised to ditch this software for good until they solve out their finances. I am more and more inclined to think that Slotocash has seen the decline of Rival coming and decided to branch out to other software.
 

sharon030161

Dormant account
Joined
Sep 8, 2009
Location
N.C.
I just got the same run around with Dendera casino this evening about a free chip win. Same BS about the " you can't wager
more than 20% on 1 game" I have never heard of this rule to my knowledge.
I was told at first that since I won on a $5 free chip and made the playthrough requirements that they would put $25 in my account and count it as cash and that the max cashout would be $100. Their email stated: You can cashout at $100 using WIRE as a payment option. Kindly note
that wires under $250 incur a $50 handling fee. So I log in and instead of $25 there is $10 sitting there as a cash bonus not the $25. I went ahead and played it anyway because I figured they was up to something shady. I sent them a email stating:
Ok, so I went ahead and played the $10 that you put in my account so what is the max cashout on that?
I have my winnings up to $150 and some change. Their reply: You can cashout at $100 using WIRE as a payment option. Kindly note
that wires under $250 incur a $50 handling fee.
Then I got another email that said: Your balance has been voided as you breached the terms of the promotion
by wagering on 1 game only. When playing with free cash, you can't wager
more than 20% on 1 game. Are they on the rogue list here?
It has been a while since I have been here and seen this post and had to comment as I was going to start a thread about it.
Sorry for all your bad experience with these jerks. I now know that I am not alone.
 

chuchu59

gambling addict
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Location
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I just got the same run around with Dendera casino this evening about a free chip win. Same BS about the " you can't wager
more than 20% on 1 game" I have never heard of this rule to my knowledge.
I was told at first that since I won on a $5 free chip and made the playthrough requirements that they would put $25 in my account and count it as cash and that the max cashout would be $100. Their email stated: You can cashout at $100 using WIRE as a payment option. Kindly note
that wires under $250 incur a $50 handling fee. So I log in and instead of $25 there is $10 sitting there as a cash bonus not the $25. I went ahead and played it anyway because I figured they was up to something shady. I sent them a email stating:
Ok, so I went ahead and played the $10 that you put in my account so what is the max cashout on that?
I have my winnings up to $150 and some change. Their reply: You can cashout at $100 using WIRE as a payment option. Kindly note
that wires under $250 incur a $50 handling fee.
Then I got another email that said: Your balance has been voided as you breached the terms of the promotion
by wagering on 1 game only. When playing with free cash, you can't wager
more than 20% on 1 game. Are they on the rogue list here?
It has been a while since I have been here and seen this post and had to comment as I was going to start a thread about it.
Sorry for all your bad experience with these jerks. I now know that I am not alone.

Well this is a Rival casino and even worse its Dendera which I would rate as a rogue. They try to shaft you over a hundred bucks so go figure what would happen if you won thousands. The 20% a game rule is ridiculous and even if you had played different slots they will then argue you played more than 20% on slots and void your win.

These types of casinos are a disgrace to the industry. I actually feel happy for the Canucks for not being able to have access to the casinos powered by this software.
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
"Legit Rival" huh? It's been proven that White Label = Bonne Chance and Bonne Chance = Rival themselves. Ever wondered why they would compete directly against their own "independent" customers? Or why they won't allow their "independent" customers to accept Canadian players?

What if MG, the software supplier, was caught red handed running a whole bunch of rogue MG casinos under a different name?
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
I think it is sad that they are tryi everyting to rip players off since i really enjoy the games and the software. These things makes me not wanna play though =(
20 games??? I never play 20 different slots since i have my favourites (maybe about 6-7 of them)
What if I just bet 1 cent on 15 slots - well guess that would be considered cheating =)
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
I think it is sad that they are tryi everyting to rip players off since i really enjoy the games and the software. These things makes me not wanna play though =(
20 games??? I never play 20 different slots since i have my favourites (maybe about 6-7 of them)
What if I just bet 1 cent on 15 slots - well guess that would be considered cheating =)

One have to conclude that their SOLE INTENTION to put such T&C is to eventually confiscate someone's winnings. Why would you force someone to play 20 different slots? Does it financially or mathematically make sense? Nope. Does it protect the casino in any way other than seizing a bunch of winnings? Nope.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Even funnier when it is a $10 chip. $10 barely contains 10 bets, so even playing one spin per slot could mean not meeting the 20 game requirement. It will also create a situation where players are more likely to play an excluded game just because they are searching around for 20 different games to play a couple of spins on. I am sure even ONE bet on an excluded game would cause winnings to be voided. Good job it was a free chip and $100, not a huge 4 or 5 figure win being confiscated.
 

Tirilej

Still a Lady
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MM
Joined
Apr 18, 2009
Location
Sweden
Even funnier when it is a $10 chip. $10 barely contains 10 bets, so even playing one spin per slot could mean not meeting the 20 game requirement. It will also create a situation where players are more likely to play an excluded game just because they are searching around for 20 different games to play a couple of spins on. I am sure even ONE bet on an excluded game would cause winnings to be voided. Good job it was a free chip and $100, not a huge 4 or 5 figure win being confiscated.

The sad part is that they are marketing themselves well by giving out a lot of free chips. Most of them a lot bigger then $10.
If you want to continue getting those free chips you'll need to deposit, and when you finally win you won't be able to cash out, at least not if it's on a free chip.
I better go and take a look at all of their rules.
Did I mention I don't like this casino much?
 
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