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DELAY OF PAYMENT SPIN PALACE

Discussion in 'Online Casino and Poker Complaints - old section' started by gcrown, Feb 22, 2006.

    Feb 22, 2006
  1. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    HI- DOES ANYONE KNOW IF THIS SOUNDS RIGHT, I DEPOSITED 100.00 THROUGH E CHECK OPTION SEVERAL DAYS AGO AND APPERENTLY THEY USE CITADEL PAYMENTS, I CASHED OUT FROM SPIN PALACE 4500.00 OF THE 100.00 I PUT IN, SPIN PALACE NOW SENDS AN EMAIL SAYING THEY ARE HOLDING MY 4500.00 BECAUSE OF THE OUTSTANDING 100.00 ECHECK FROM CITADEL, THEY STATE THAT UNTIL THEY HAVE PROOF FROM CITADEL THAT THE 100.00 CHECK CLEARED THAT THEY WILL NOT PAY ME, THE FUNNY THING IS THAT CITADEL MOST LIKELY FUNDED SPIN PALACE IMMEDIATLEY UPON MY ECHECK DEPOSIT, SPIN PALACE HAS THAT HUNDRED BUT THEY STILL WONT PAY, THEY ARE TELLING ME TO CALL CITADEL AND PROVE THAT THERE IS NO OUTSTANDING ECHECK AND THAT FUNDS HAVE CLEARED THEN THEY WILL PAY, THEY ARE TELLING ME TO HAVE CITADEL SEND THEM AN EMAIL AND I AM SPOSED TO CALL SPIN PALACE BACK, BUT I CANT EVEN UNDERSTAND THE GUY AND NO INFORMATION WAS GIVEN TO ME AVOUT HOW TO CONTACT CITADEL OR ACCOUNT NUMBERS OR ANYTHING, IS THIS A MAJOR JUST WANT TO HOLD MY MONEY OR WHAT? OR IS THIS THE WAY IT WORKS? WAITING ON A ECHECK TO CLEAR CAN TAKE WEEKS? NOT RIGHT?
    ANY INFO WOULD BE A HELP THANKS
    I JUST TALKED TO CITADEL AND THE CHECK WAS DONE ON THE 320TH AND THEY STATE IT TAKES 8 DAYS TO CONFIRM, DOES THAT MEAN THE CASINO HAS THE RIGHT TO HOLD MY 4500.00 FOR A WEEK AND A HALF CANT THEY HOLD 100.00 FOR THE CHECK AND SEND THE OTHER 4400.00 IMMEDITATELY?
     
    Last edited: Feb 22, 2006
  2. Feb 22, 2006
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    ?

    All Capitals is seen as "shouting" in a forum. The best bet is to PM the rep here. I believe that this is related to the fact that you funded through Citadel. I have seen many casinos state that if deposits are made using Firepay they will delay the withdrawal till the check clears. If this is your first deposit they will have no history on file for you, and will probably want documents too.
    Sometimes these things happen due to a misunderstanding, and the rep has more experience than the more junior CS staff and should be able to help.
    If this is a feature of your chosen deposit option you may want to discuss methods of deposit with CS that will get round this problem. The rep may agree to release the 4400 and retain the 100 to cover the check, but not if you shout! (CS will probably not have the authority to make such a deal).
     
    1 person likes this.
  4. Feb 22, 2006
  5. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    Hi no shouting here just to lazy and had it on , how would i contact a rep? thanks so much! Bye
     
  6. Feb 22, 2006
  7. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    sent pm thank you for advice
     
  8. Feb 22, 2006
  9. Genenco

    Genenco Dormant account

    Occupation:
    Unemployed
    Location:
    Washington (For now)
    Spin Palace was always good to me

    Well, I have dealt (ahem) with some of the E-check Processors, and have found them to be quite the snail when it came to processing checks and such. I'd reccomend in the future, you might consider some of the other (Quicker) ways to pay and not rely on those which are such as they do seem to be quite slow in most regards.

    Note, this is not a "Specific" slam against any of them, just personal experience.

    As to Spin Palace, they have been one of my past favorites. Good CS, great responses and quick and timely payments. May they long survive.
     
    1 person likes this.
  10. Feb 22, 2006
  11. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Just speaking from personal experience, I've always found that any casino will hold all winnings until such time that all checks have actually cleared your bank. I highly doubt that the casino would give you your $4,400 and keep the $100 to cover the cheque. Imagine if the cheque DID come back as NSF? In effect, it would mean that you played at the casino without risking any of your own money...how could you have won? Spin Palace will pay you, no doubt in my mind. Just make sure the cheque clears.
     
  12. Feb 23, 2006
  13. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    good advice i am sure the hope of the check bouncing is what casinos wait for and maybe rightfully so! thanks
     
  14. Feb 23, 2006
  15. BubbleG

    BubbleG Experienced Member

    Occupation:
    spark
    Location:
    Earth, man!
    Huh? Dumb question alert but.... Doesn't the casino wait for the cheque to clear BEFORE crediting the funds? Surely they don't just credit the account once the cheque lands on the proverbial door step :what:
     
  16. Feb 23, 2006
  17. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    No responses from the pm email to the rep, I guess avoidance Is what I will get from them? The funny thing is I lost 1500.00 the next two days on the site , the quicker they clear the funds the quicker they might get it back, now they are making me think wether i want to put it back in thier site or not.
    Also have sent docs three times in two days and have sent docs to 4 other casinos and have had no problems with my scanned documents they always work the first time, but spin palace 3 times this is getting to be alot of work, after all my account has been set up for almost 2 years. In all I like the spin palace site, but i thought i would ecieve a little more customer service and help. WOW I was real impressed with 32 red lightining fast withdrawal thru neteller Nice Site Great referal from this forum.
     
  18. Feb 24, 2006
  19. Tim Whyles

    Tim Whyles Dormant account

    Occupation:
    Affiliate Manager
    Location:
    London
    Hi gcrown

    Echecks can take up to 8 days to clear and it's company policy that these funds must clear before any withdrawals can be processed. I hope you understand the reasoning for this, the casino could find itself in a situation where it's paying out when it hasn't received any money otherwise.

    As soon as the echeck clears, your winnings will be processed.

    Best regards,

    Tim Whyles
     
    2 people like this.
  20. Feb 24, 2006
  21. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    Hi thanks tim I respect that but can you tell me why I have had to make my 4 send of id docs in a week to your spin palace with scanned docs, that four other casinos took on the first try, I just sent out the 4th time today because your financial dept, isnt satisfied. I had an opened account for almost 2 years!!! This is becoming a real pain to give you guys docs. And I really dont appreciate the run around and the 2 days it takes to tell me that the docs arent good enough for you guys or you cant open them stuff. can you please make sure it happens today! i sent 3 emails today with attachments in jpeg and other forms so now you have lots of choices. I really dont appreciate you guys making it so hard to cash out and send docs. I have fully cooperated to comply with docs but why should i have to spend all week doing it? thanks for your time
     
  22. Feb 27, 2006
  23. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    About 10 days into this i am still trying to do a id doc verify with spin palace, I sent 6 different emails, with enlarged copies now of my id , I am using a very expensive scanner and the id is scanned perfect, I have sent the same docs to 4 other casinos and they accept it with no problems! Spin palace keeps sending emails just stating that they still need the docs but NO explanation of whats wrong with what i have sent. I got on the phone and the rep states that when she opens my id and tries to make it even bigger that portions of the id seem blurry!!!! She was trying to see if they need to open it with another program or something so it works better. This is getting to be a real pain in the ____, and i am waiting for 6100.00 in withdrawals that are to be released on tuesday night due to a 8 day hold from a check so i have been trying to get this done for a week so the withdrawal goes smooth, Looks like no matter what i do i am going to be frustrated and put through a bunch of crap on an account i have had for to years. ANYONE Help here?
     
  24. Feb 27, 2006
  25. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Now that part would be frustrating as hell...not sure what the solution is, but there has to be one. I don't know enough about graphics and picture programs to help, but I'm sure someone here does.
     
  26. Feb 27, 2006
  27. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    Hey sorry to hear you getting the run around from these guys, I've been there.

    Try mailing Dean at

    This email is not visible to you.

    when I had problems he was very good at sorting them.

    Let It Ride..........
     
    1 person likes this.
  28. Feb 28, 2006
  29. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    As a truly satisfied VIP-player of this Casino I would like to add my dough and say that I have always been paid by Spin Palace without -any- struggles for two years or so now.
    They are not the fastest when it comes to sending payments but I absolutely do not mind waiting the ~three days as I absolutely know to be paid without hassles. Their excellent allround-service absolutely keeps Schanky happy and loyal here.
     
  30. Feb 28, 2006
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Assuming that the casino really had problems with the scanned docs,so why cant you just fax it to them once and for all?
     
  32. Feb 28, 2006
  33. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    gcrown,

    I'm truly baffled why there is this problem with your scanned docs. If the image file looks fine on your computer, it should look fine on theirs. I don't know, maybe they are expecting a fairly high resolution image.

    In any case they need to do a better job working with you to get this solved.
     
  34. Feb 28, 2006
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Scanner

    If an expensive scanner it might be using some sort of automatic mode. Try overriding this and specifying a higher DPI resolution for the scan. Probably it is giving 150 and 300 would be better, however 400 or 500 is probably best for photo ID if there are problems with the current files.
    It might be worth looking at the software to see what variety of JPEG it is attempting to produce, there is a version called "progressive", which is smaller than standard, but some software does not like it.
    Also there is a resolution parameter that is used when encoding a JPEG. It takes the form of a scale of 1 to 99, and the lower numbers will lead to the problem of a blurred image once it has been encoded, sent, and decoded to view at the other end. For good results use 80+
    I have an EPSON scanner, and it scans the images and then has a separate function to store them. This second function is where you set the coding parameters for the JPEG. An alternative to a scanner is a digital camera, provided lighting is good and the camera resolution is high enough.
    You could be scanning at 1000 DPI on a $1000 scanner, but if you encode the JPEG at, say, 5 - the image will be unusable at the other end.
    You could always ask if they can accept a Windows BitMap file. These are uncompressed, and should not ruin the image, unfortunately such files are very large and may not get through the E-mail systems of either or both parties.
     
  36. Feb 28, 2006
  37. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    great thanks good info on scanning! I guess i would deal with faxing but scanning these docs worked for all other casinos that i sent them too!
    I sent enlarged scans while talking to a rep in real time and she looked at them and said she would send them to operations that was 48 hours ago and no response!. I would definitely try to accomadate faxing and such but spin palace should at least say what the problem is and lets accomodate it, instead i get a email from casino manager copy and paste crap that says we still need the same docs. after my 4th attempt!
     
  38. Mar 1, 2006
  39. gcrown

    gcrown Dormant account

    Occupation:
    self
    Location:
    usa
    Still NOT paid as of march 1st
     

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