Del Oro is MESSED UP

[shnade34]

This guy has to be one of their workers or incredibly naive

By which I mean the guy defending del oro not you

 

[mulven]

Seems to me a lot of unsubstantiated accusations. @maxd tbh I'm surprised you haven't stopped this thread.
I know you guys have a gripe against Del Oro and I'm not trying to defend them. I'm also not saying the accusations in this thread aren't true BUT in my opinion a chat message showing someone giving their bank details isn't proof of all the accusations. If the OP offered a tip and the CS agent sent their bank details to receive it wouldn't that explain that message?
Surely for this forum to have credibility there has to be proper proof. Where's proof of a whistle blower or people being unverified? Thats a serious allegation. The simple act of accepting a tip might be against company policy but otherwise isn't morally wrong.
Also to me fake pictures for CS agents is IMO no big deal....I would always assume they are fake. Especially when I've seen images of the same pictures with different names being used. So in my opinion finding out an agent is male is no big deal. Tbh I don't understand why you would think a casino agent is your friend or be sharing personal details with them. It's obvious a casino will try to encourage you to play. But wheres your proof of the accusations.
@maxd your experiences are both real and trustworthy. I value your wisdom and experience. I don't know the ins and outs but from what I've read Del Oro may have had a reason to be upset with the other players conduct but based on the posting I think you came up with a more than fair solution. In fact I would have said a 100% payout is fair. So I get why you put them in the rogue pit. Its important how a casino behaves when there are issues and I get that but also some players have reported good experiences with Del Oro. So please can we stick to substantiated postings. Its only with proper substantiated info that players can make reasoned choices.

I've not seen the proof so it still seems to me like an elaborate trolling to kick del oro whilst they are down. However I do trust maxd's judgement so if he's made the call that its more credible than it seems then it just might be. Hopefully there has been more sent than an easily stageable screenshot.

Having, allegedly, male chat agents with a female profile picture (and name!) is rather odd, don't you think? If you're using stock pictures, then at least pick one that has the same gender

The CS agents having fake pictures is to be expected, as alluded to in a previous reply, I'd be disappointed in the company/casino if they used actual people's faces. Honestly I expect one person do be manning multiple different "identities" at the same time.

I don't know what others talk to live chat about but I usually keep chatting to a minimum and keep the discussion to my issue at hand. The alleged gender, nationality, personality etc of whoever i'm talking to means little to me.

 

[mulven]

This guy has to be one of their workers or incredibly naive

I really don't think you should be casting aspersions towards other forum members like this, especially ones that predate Del Oro's presence on the forum by months.

People are allowed to play devil's advocate or voice their opinion/concerns.

 

[essuk]

This guy has to be one of their workers or incredibly naive

So because I think allegations should have proof that means I work for Del Oro does it?

 

[shnade34]

Having, allegedly, male chat agents with a female profile picture (and name!) is rather odd, don't you think? If you're using stock pictures, then at least pick one that has the same gender

Nothing alleged about it either. I just sent max them admitting it themselves. “Mia” even flirting with me. I sent it to max so he will confirm it.

 

[SYPlayer95]

I don't think there is anything necessarily wrong with chat agents being too 'friendly.' It's the dishonesty that people don't like.

 

[shnade34]

Nothing alleged about it either. I just sent max them admitting it themselves. “Mia” even flirting with me. I sent it to max so he will confirm it.

No I’m saying I sent the proof they are men and are still manipulating me to his email. He can confirm this whenever he next shows up. They blocked my account, I gave him everything I had. You can believe me or not I don’t care.

 

[essuk]

Um so how many times have I received calls from call centers where the agent has a heavy Indian accent but their name supposedly is very British. Oh I better call the police because those FTSE 100 companies must be scammers because a call center agent used a fake name.

 

[mulven]

Nothing alleged about it either. I just sent max them admitting it themselves. “Mia” even flirting with me. I sent it to max so he will confirm it.

There is no issue with the the live chat agent pretending to be personas that don't actually align with reality. The problem is alleged conversations and actions of the person. In a different reality you could have been "groomed" per se by what appeared to be a male chat agent.

What do you define as flirty by the way, I've seen other posts in other threads where del oro live chat was calling both men and women weird pet name type stuff. It was cringy but not exactly flirting.

 

[mulven]

Um so how many times have I received calls from call centers where the agent has a heavy Indian accent but their name supposedly is very British. Oh I better call the police because those FTSE 100 companies must be scammers because a call center agent used a fake name.

When I get an indian scammer I just ask them which part of Kolkata they are from and start repeatedly saying "each and everything" till they hang up.

 

[shnade34]

I don't think there is anything necessarily wrong with chat agents being too 'friendly.' It's the dishonesty that people don't like.

But their dishonesty cost me thousands of euros because they told me their job was at Risk and their psychological tactics played into this. They weren’t just “friendly”, they had me believe they would be starving on the streets if I didn’t help them. It happened over months. I don’t want money, what exactly do you think I’m getting out of this?

 

[SYPlayer95]

I think the issue the OP is also getting at is that the CS are being over friendly and using pet names etcetc, with a view of getting users to deposit more than they regularly/ordinarily would.

That in itself would fall foul of responsible gambling rules for UK based customers.

Happy to stand corrected on that.

I also think the OP is taking everything a bit personally here. We are not having a pop at you. I base my judgements on facts and evidence. However, I've no reason to disbelieve anything you've said.

I wouldn't make a deposit because a CS agent has told me to do so. I would deposit based on my own free will, at the end of the day, it's my hard earned cash.

 

[mulven]

But their dishonesty cost me thousands of euros because they told me their job was at Risk and their psychological tactics played into this. They weren’t just “friendly”, they had me believe they would be starving on the streets if I didn’t help them. It happened over months. I don’t want money, what exactly do you think I’m getting out of this?

If there is rock solid proof of the indian-esque "If you don't help me I will starve" trick then that would have probably killed off Del Oro if the the failed PAB hadn't got there first.

 

[shnade34]

I hope max comes back soon to set things straight with you all. I showed him multiple proofs of my allegations, he said himself it was disgusting what they did and are continuing to do to me. You know I can’t upload the proof myself, it needs to come from max. I’ve sent him a lot of damning evidence. But with my profile blocked can you tell me how I’m supposed to show proof of the scam payments? Honestly, I’ve given max everything I have. I don’t want money, I’ve been ridiculed here by a lot of people. What a horrible site, there are like 2 nice people and the resting thinking making inappropriate jokes about my child is hilarious or acting as though I’m making unsubstantiated claims for what exactly? Thanks to people who have been genuinely kind. There are a lot of bullies here.

 

[shnade34]

I hope max comes back soon to set things straight with you all. I showed him multiple proofs of my allegations, he said himself it was disgusting what they did and are continuing to do to me. You know I can’t upload the proof myself, it needs to come from max. I’ve sent him a lot of damning evidence. But with my profile blocked can you tell me how I’m supposed to show proof of the scam payments? Honestly, I’ve given max everything I have. I don’t want money, I’ve been ridiculed here by a lot of people. What a horrible site, there are like 2 nice people and the rest thinking making inappropriate jokes about my child is hilarious or acting as though I’m making unsubstantiated claims for what exactly? Thanks to people who have been genuinely kind. There are a lot of bullies here

 

[essuk]

Well unless I missed it I can only recall Max saying he had seen a screenshot of someone giving you their bank details.

I also don't care if you have a screenshot of someone admitting they are male as in my opinion that's smoke and mirrors and no big deal. I want to see or have Max confirm he's seen proof of your main accusations :

Proof of a whistleblower and what they told you.
Proof they deliberately unverified you and manipulated your withdrawal limits which then miraculously returned to normal.
Proof they manipulated you in chat - and being friendly and encouraging you to deposit is their job so I think the bar is high here. If they told you they would lose their job if you didn't deposit then prove it.
Proof the owner gets angry if anyone wins. I find this highly unlikely as any casino owner knows there will be wins and losses.
Proof players are kicked out for winning too much....I always take these accusations with a pinch of salt unless the accusation is that players won and we're not allowed to withdraw or else why would a casino close an account after the player has won and withdrawn - they want them to continue to play to lose it back....that's how the business works whether it's MGM, Caesers, Grosvenor or Del Oro.

Because of the nature of your allegations I believe in this instance proof is merited.

In the rogue pit or not Del Oro have a right to be treated fairly.

 

[shnade34]

that’s the thing, I WAS groomed by “Juliana”, he is STILL emailing me right now threatening to fire innocent people if I don’t tell him who told me the truth. These are truly bad people. I hope max comes back soon so tell you everything I’ve said is the truth.

 

[mulven]

I hope max comes back soon to set things straight with you all. I showed him multiple proofs of my allegations, he said himself it was disgusting what they did and are continuing to do to me. You know I can’t upload the proof myself, it needs to come from max. I’ve sent him a lot of damning evidence. But with my profile blocked can you tell me how I’m supposed to show proof of the scam payments? Honestly, I’ve given max everything I have. I don’t want money, I’ve been ridiculed here by a lot of people. What a horrible site, there are like 2 nice people and the resting thinking making inappropriate jokes about my child is hilarious or acting as though I’m making unsubstantiated claims for what exactly? Thanks to people who have been genuinely kind. There are a lot of bullies here.

Let me assure you that many of us, including myself, are not trying to bully you or ridicule you. There have been some who have I won't dispute that but many of us are just exercising some skepticism. It's good to be skeptical and to ask questions.

As others have said, you shouldn't take much of what others are discussing personally. It is a very abnormal thing so a lot of people are just bemused and incredulous.

You shouldn't feel like you need to defend yourself. It's natural for people to be doubt things, especially when they can't see the evidence so like I said don't take most of the replies to heart.

Replying to each and every response isn't going to do you any good, especially if you feel like you have to keep defending yourself. I'd honestly recommend taking a break from replying until max has clarified things.

 

[mulven]

that’s the thing, I WAS groomed by “Juliana”, he is STILL emailing me right now threatening to fire innocent people if I don’t tell him who told me the truth. These are truly bad people. I hope max comes back soon so tell you everything I’ve said is the truth.

At least you now realise that no innocent person was ever at risk and messages like these are idle threats against people that don't exist.

 

[TheAddict]

Similar to Jon. Hmm.
Jim? hmm. Joe?.uhh.. hmm. Jan? hmm.. ;p


I'd of assumed whoever runs the gaf should be able to comb through all your past conversations with CS and find the person who apparently told you the truth, rather than require you to tell them who it was. Unless the particular conversation was shared outside of livechat or via a personal, none company related email?

 

[shnade34]

Well unless I missed it I can only recall Max saying he had seen a screenshot of someone giving you their bank details.

I also don't care if you have a screenshot of someone admitting they are male as in my opinion that's smoke and mirrors and no big deal. I want to see or have Max confirm he's seen proof of your main accusations :

Proof of a whistleblower and what they told you.
Proof they deliberately unverified you and manipulated your withdrawal limits which then miraculously returned to normal.
Proof they manipulated you in chat - and being friendly and encouraging you to deposit is their job so I think the bar is high here. If they told you they would lose their job if you didn't deposit then prove it.
Proof the owner gets angry if anyone wins. I find this highly unlikely as any casino owner knows there will be wins and losses.
Proof players are kicked out for winning too much....I always take these accusations with a pinch of salt unless the accusation is that players won and we're not allowed to withdraw or else why would a casino close an account after the player has won and withdrawn - they want them to continue to play to lose it back....that's how the business works whether it's MGM, Caesers, Grosvenor or Del Oro.

Because of the nature of your allegations I believe in this instance proof is merited.

In the rogue pit or not Del Oro have a right to be treated fairly.

My god you are a horrible person. You don’t think men pretending to be women and scamming me into deposits I didn’t want to do, because I believed them and was in a very vulnerable position Healthwise is wrong? You are callous. They are already a rogue casino. I came here to tell the Truth, they blocked my account so how do you propose I get the truth you are asking for in bullet points when I can’t access the account they blocked? I won’t be posting on here anymore. Max knows the truth and what I’ve gone through and you seem like you lack even basic empathy. Goodbye everyone I tried to help other people but some are you are awful people.

thanks to those who know I was telling the truth and my intentions were just to be kind.

 

[salmonhell11]

At least you now realise that no innocent person was ever at risk and messages like these are idle threats against people that don't exist.

I am not so sure it does

 

[shnade34]

Similar to Jon. Hmm.
Jim? hmm. Joe?.uhh.. hmm. Jan? hmm.. ;p


I'd of assumed whoever runs the gaf should be able to comb through all your past conversations with CS and find the person who apparently told you the truth, rather than require you to tell them who it was. Unless the particular conversation was shared outside of livechat or via a personal, none company related email?

Yes they risked their job to send me an email. They don’t want anything from me just wanted justice when I was so kind to all of them.

 

[mulven]

Similar to Jon. Hmm.
Jim? hmm. Joe?.uhh.. hmm. Jan? hmm.. ;p


I'd of assumed whoever runs the gaf should be able to comb through all your past conversations with CS and find the person who apparently told you the truth, rather than require you to tell them who it was. Unless the particular conversation was shared outside of livechat or via a personal, none company related email?

That would be the biggest plot twist ever, @L&L-Jan turns out to be the evil mastermind behind Del Oro this whole time!

 

[mulven]

I am not so sure it does

perhaps not, but one can be optimistic!