WARNING Del Oro is confiscating player balances without justification

[maxd]

… Id prefer if if Max stopped deleting comments. They should be allowed to be seen aside from self promotion. Let us be the judge of their comments imo. ...

If you look back through this thread you’ll see that I have done the “snip” 4 times:

1. "*snip* [pointless self-aggrandisement removed]" in post #18
2. "*snip* [ranting against Casinomeister staff removed]” as above
3. "*snip* [unfounded speculation about how Casinomeister’s process is out of step with the rest of the industry]” in post #35
4. "*snip* [more speculation about how Casinomeister’s process is out of step with the rest of the industry]” as above.

#1 for obvious reasons: a Warning against Del Oro is not an invitation for them to brag about their casino’s features and offerings, basically posting promotional material out of the designated area which would automatically be deleted anyway. Not to mention action taken against them for doing so.

#2 because it was a violation of the Forum Rules , item 1.19 which is a banable offence. In this context the snip seemed a fair compromise.

#3 and #4 were basically the same story as #2 except the offence was directed at Casinomeister in general instead of me personally.

So, IMO, I have snipped one bit of garbage self-promotion and three banable offences from Del Oro’s posts in order to allow them to remain on site and not kicked to the curb as those offences would normally dictate. Casinomeister is not a platform for someone to bang on what shit we are. Of course they are entitled to that opinion but it’s not our responsibility to give them the soapbox to do it.

I am well aware that censoring anyone for any reason is VERY touchy business and I don’t do it lightly for the simple reason that it is always, ALWAYS a headache when I do. I know this from over two decades managing and co-managing casino forums. That said when it comes to a choice between kicking someone off the forum for Rules violations VS snipping the offence and letting the rest pass it’s always a judgement call. My call here was to not ban Del Oro in order to allow this discussion to proceed.

FYI a fair part of the Casinomeister staff are wondering why Del Oro wasn’t banned from the site a long time ago, or re-banned as the case may be since they’ve already been booted once (the shilling incident). So yes, I’d say given the context and the situation at hand the snips have been a fair compromise. Nevertheless, your message has been received and I will keep it in mind as we proceed.

- Max

 

[lockinlove]

If you look back through this thread you’ll see that I have done the “snip” 4 times:

1. "*snip* [pointless self-aggrandisement removed]" in post #18
2. "*snip* [ranting against Casinomeister staff removed]” as above
3. "*snip* [unfounded speculation about how Casinomeister’s process is out of step with the rest of the industry]” in post #35
4. "*snip* [more speculation about how Casinomeister’s process is out of step with the rest of the industry]” as above.

#1 for obvious reasons: a Warning against Del Oro is not an invitation for them to brag about their casino’s features and offerings, basically posting promotional material out of the designated area which would automatically be deleted anyway. Not to mention action taken against them for doing so.

#2 because it was a violation of the Forum Rules , item 1.19 which is a banable offence. In this context the snip seemed a fair compromise.

#3 and #4 were basically the same story as #2 except the offence was directed at Casinomeister in general instead of me personally.

So, IMO, I have snipped one bit of garbage self-promotion and three banable offences from Del Oro’s posts in order to allow them to remain on site and not kicked to the curb as those offences would normally dictate. Casinomeister is not a platform for someone to bang on what shit we are. Of course they are entitled to that opinion but it’s not our responsibility to give them the soapbox to do it.

I am well aware that censoring anyone for any reason is VERY touchy business and I don’t do it lightly for the simple reason that it is always, ALWAYS a headache when I do. I know this from over two decades managing and co-managing casino forums. That said when it comes to a choice between kicking someone off the forum for Rules violations VS snipping the offence and letting the rest pass it’s always a judgement call. My call here was to not ban Del Oro in order to allow this discussion to proceed.

FYI a fair part of the Casinomeister staff are wondering why Del Oro wasn’t banned from the site a long time ago, or re-banned as the case may be since they’ve already been booted once (the shilling incident). So yes, I’d say given the context and the situation at hand the snips have been a fair compromise. Nevertheless, your message has been received and I will keep it in mind as we proceed.

- Max

Im glad you didnt ban them and did give them multiple chances. I remember BTG did that same was given a chance too.

 

[SYPlayer95]

This is the win they confiscated.

 

[damien7780]

I remember a certain Gérard who takes care of VIP customers at del oro, he told me on WhatsApp as a VIP member you will be aware of the machines whose RTP will have reached a higher level.... in 7 months I only managed to complete a bonus in short I think they should review their business strategies! Too many lies! Sometimes they even asked me to deposit more money... because supposedly I was close to victory... unfortunately I was naive and this bad experience served as a lesson to me and made me lose 7000€ It's not for nothing that they were banned from sports betting and Curaçao license!

 

[mulven]

I remember a certain Gérard who takes care of VIP customers at del oro, he told me on WhatsApp as a VIP member you will be aware of the machines whose RTP will have reached a higher level.... in 7 months I only managed to complete a bonus in short I think they should review their business strategies! Too many lies! Sometimes they even asked me to deposit more money... because supposedly I was close to victory... unfortunately I was naive and this bad experience served as a lesson to me and made me lose 7000€ It's not for nothing that they were banned from sports betting and Curaçao license!

Next they'll use this image as marketing

 

[damien7780]

Next they'll use this image as marketing
View attachment 205321

that's exactly it

 

[Avernite]

Next they'll use this image as marketing
View attachment 205321

Did you get a job offer from the marketing team?

 

[mulven]

Did you get a job offer from the marketing team?

If only I bet the employee running the casinomeister account was on great wages

 

[Webzcas]

@SYPlayer95 out of interest, did you sign up and open an account with Del Oro as a result of them starting to post here on the forum?

 

[SYPlayer95]

@SYPlayer95 out of interest, did you sign up and open an account with Del Oro as a result of them starting to post here on the forum?

Correct

 

[teckiwi]

I feel like if the first casino skin reached out about the extra money that was paid out and the player failed to respond and joined the other site that could reasonably be seen as an act of bad faith, however if they were not contacted how is a player to know? Might have just missed a big win on a spin while not looking etc and thought great I'll cancel this bonus and cashout..

Might have missed if this was made clear in prior posts

 

[mulven]

I feel like if the first casino skin reached out about the extra money that was paid out and the player failed to respond and joined the other site that could reasonably be seen as an act of bad faith, however if they were not contacted how is a player to know? Might have just missed a big win on a spin while not looking etc and thought great I'll cancel this bonus and cashout..

Might have missed if this was made clear in prior posts

Also a bit futile to pretend to be separate entities when it's an open secret. No need to deny it, just makes you look less trustworthy.

 

[maxd]

FWIW the Del Oro saga seems to have come to an abrupt end: the casino and player reached a settlement outside of the PAB process. Although the player is bound by an NDA — which we have no intention of disrespecting — we have reason to doubt that the settlement was for an appropriate amount.

Until we see proof of payment to show otherwise we’ll have to assume that the casino did not comply with the terms of the settlement we had established as being fair and appropriate, and that would mean that effectively nothing changes as far as we are concerned.

Del Oro is now in the Rogue Pit. Hopefully that ends this frustrating, destructive and excessively time-consuming story.

- Max