New Neutral Zone Casino Del Oro Casino — we’re back!

[itsme123]

48 hours = 6x8hr business days. Never heard so much bollocks.In that case their staff will all live to 240+ if 2 real days is 6 days in their universe.

Yes, the chat told me yesterday they would leave a note with compliance to move things on and when I contacted them this morning and told them I’d been waiting 50 hours that’s when they came up with the 6 x 8 hour crap and told me they were still well within their limits.
And chat is quick to point out that there’s lots of big wins waiting for me if I play on….. shysters of the first degree.

 

[ChopleyIOM]

I for one am absolutely gobsmacked, shocked, deeply surprised, and amazed beyond compare to see that this one has started to go sideways.

There were no warning signs whatsoever, for example, right back on page one of this thread.

 

[itsme123]

I for one am absolutely gobsmacked, shocked, deeply surprised, and amazed beyond compare to see that this one has started to go sideways.

There were no warning signs whatsoever, for example, right back on page one of this thread.

My bad, I knew what I was doing I just didn’t expect to win…
I suppose I thought it had an air of credibility by posting on CM and some seasoned members getting paid and giving decent feedback.
I’m ahead due to the glitch that allowed me to withdraw and I’ll know not to play there again whether they pay me the balance or not.
The chat function has now disappeared for me, obviously they didnt like me asking questions about when I would be verified.

 

[Jono777]

Unban the rep = paid in 60 seconds

Seriously try it lol.........

 

[Guntis]

Unban the rep = paid in 60 seconds

Seriously try it lol.........

You mean in 60 secs without using the code "John Said"?

 

[jasonuk]

My bad, I knew what I was doing I just didn’t expect to win…
I suppose I thought it had an air of credibility by posting on CM and some seasoned members getting paid and giving decent feedback.

Remember we're moving into the new era so there's some untested waters with the new CM owners (which can include some teething issues, as we've seen with a few grey zone launches already).

Also as mentioned further down the thread they seemed to be giving CM members preferential treatment - in a way that didn't sit right because it meant their other customers will still being charged 2% withdrawal fees and other nasties.

I’m ahead due to the glitch that allowed me to withdraw and I’ll know not to play there again whether they pay me the balance or not.
The chat function has now disappeared for me, obviously they didnt like me asking questions about when I would be verified.

"48 hours" being construed as 6 business days is a new one on me... particularly shocking for a site that cites in their terms and conditions that "Withdrawals are processed 24/7 even on the weekends" (as opposed to 24/7 not on the weekends? ).

Decided to have a deeper look into this site, and I'm somewhat concerned how this site is/was even in the Grey Zone:

• worthless business license (Costa Rica);
• payment processor "based in Cyprus" that primarily focuses on credit cards, debit cards and e-wallets, rather than crypto (as is tradition with the high seas);
• to me (as a UK visitor, non-VPN, not registered; being offered GBP-denominated promotions) their payments portal shows deposits via "credit card" (which would require merchant fraud to function) and a number of deposit methods that cannot support withdrawals;
• a clumsy T&Cs that conflicts with itself and clearly hasn't been written by a lawyer or similar;
• additional terms start to apply to withdrawals above $1000 USD, with a monthly payment plan above $50k USD (despite being a "casino for VIPs") - plus the 2% blanket withdrawal fee;
• "all of our bonuses are non sticky" unless you read the terms and conditions which say otherwise
• Headline "max cashout: 10x bonus amount" but other parts of the system quote this can be as low as 0.66x;
• you grant them the right to spam you with promotion messaging via all platforms;
• a very suspicious stream of 10/10 reviews on other platforms such as AG, which given we've already seen fake accounts here that "9.6" rating on AG should be viewed with very heavy suspicion of paid reviews.

So much of this screams run away...

 

[Djcent]

48 hours = 6x8hr business days. Never heard so much bollocks.In that case their staff will all live to 240+ if 2 real days is 6 days in their universe.

I understand your confusion! It really does sound absurd if you interpret 48 hours as “6 workdays.” However, in some corporate contexts, this kind of logic is used when a workday is divided into 8-hour shifts (instead of calendar days).

For example, working 48 hours with 8-hour shifts would be divided into 6 parts, forming 6 work shifts of 8 hours each. This doesn’t mean a week or 6 calendar days have passed—it’s only about the number of 8-hour work periods.

It can indeed be confusing, but sometimes this system is used to assess employee workload and count their hours worked. For simpler understanding, though, it’s often easier to use calendar days.

How do you like this explanation?

For a casino, this is considered a norm of communication, for a player, this is complete nonsense. The operator will sometimes say something to somehow justify the delay in payment, which would never occur to an adequate person. I encounter such explanations every time I put money on withdrawal.

 

[itsme123]

I understand your confusion! It really does sound absurd if you interpret 48 hours as “6 workdays.” However, in some corporate contexts, this kind of logic is used when a workday is divided into 8-hour shifts (instead of calendar days).

For example, working 48 hours with 8-hour shifts would be divided into 6 parts, forming 6 work shifts of 8 hours each. This doesn’t mean a week or 6 calendar days have passed—it’s only about the number of 8-hour work periods.

It can indeed be confusing, but sometimes this system is used to assess employee workload and count their hours worked. For simpler understanding, though, it’s often easier to use calendar days.

How do you like this explanation?

For a casino, this is considered a norm of communication, for a player, this is complete nonsense. The operator will sometimes say something to somehow justify the delay in payment, which would never occur to an adequate person. I encounter such explanations every time I put money on withdrawal.

For a casino to say it takes six business days to view a selfie and a document to confirm identity is pure nonsense, its only to stall in the hope customers will play winnings away.

 

[Djcent]

For a casino to say it takes six business days to view a selfie and a document to confirm identity is pure nonsense, its only to stall in the hope customers will play winnings away.

I totally agree with you. I've been in the game since 2013. I've seen a lot of lies and cheating from operators.

 

[jasonuk]

I understand your confusion! It really does sound absurd if you interpret 48 hours as “6 workdays.” However, in some corporate contexts, this kind of logic is used when a workday is divided into 8-hour shifts (instead of calendar days).

For example, working 48 hours with 8-hour shifts would be divided into 6 parts, forming 6 work shifts of 8 hours each. This doesn’t mean a week or 6 calendar days have passed—it’s only about the number of 8-hour work periods.

It can indeed be confusing, but sometimes this system is used to assess employee workload and count their hours worked. For simpler understanding, though, it’s often easier to use calendar days.

How do you like this explanation?

That might make sense if they said "48 business hours" (which would be the equivalent of "6 business days")...

People would still misunderstand that as 2 calendar days (when it isn't, as you've explained above) but the intent would be accurate albeit prone to misunderstanding.

For a casino to say it takes six business days to view a selfie and a document to confirm identity is pure nonsense, its only to stall in the hope customers will play winnings away.

Which normally is the hidden taboo, but this lot seem to be openly admitting it by goading their players into playing on and losing it all...

 

[dunover]

I understand your confusion! It really does sound absurd if you interpret 48 hours as “6 workdays.” However, in some corporate contexts, this kind of logic is used when a workday is divided into 8-hour shifts (instead of calendar days).

For example, working 48 hours with 8-hour shifts would be divided into 6 parts, forming 6 work shifts of 8 hours each. This doesn’t mean a week or 6 calendar days have passed—it’s only about the number of 8-hour work periods.

It can indeed be confusing, but sometimes this system is used to assess employee workload and count their hours worked. For simpler understanding, though, it’s often easier to use calendar days.

How do you like this explanation?

For a casino, this is considered a norm of communication, for a player, this is complete nonsense. The operator will sometimes say something to somehow justify the delay in payment, which would never occur to an adequate person. I encounter such explanations every time I put money on withdrawal.

Why not 4 work days if 12 hour shifts? Semantics.

 

[itsme123]

It seems like a good dose of Belfast gurning works..... I have just received and email to say my account has been verified and I have been able to withdraw another £817.
Leaves me £540 to play around with later in the week.
Once thats done I will make my way to the door in an orderly fashion £1500 ahead...

 

[itsme123]

In my bank already , just a pity they pissed about so much and took the shine off a great run that I’m having .

 

[Sabine1984]

So how come my chat is being blocked as soon as you ask questions about licenses? Chat button isnt even a option anymore lol

 

[Jono777]

Just a thought... Has anyone PM'ed and unblocked the Del Oro rep yet to say it's all systems go again

 

[jasonuk]

So how come my chat is being blocked as soon as you ask questions about licenses? Chat button isnt even a option anymore lol

Not a good sign...

I can imagine the operators that are fleeing to Anjouan are the ones that don't want to answer those questions though, because there's rarely a good answer.

Just a thought... Has anyone PM'ed and unblocked the Del Oro rep yet to say it's all systems go again

Think you're a week early for that one... not that I'd expect things to improve given what's unravelled in the seven weeks since!

 

[Jono777]

Not a good sign...

I can imagine the operators that are fleeing to Anjouan are the ones that don't want to answer those questions though, because there's rarely a good answer.


Think you're a week early for that one... not that I'd expect things to improve given what's unravelled in the seven weeks since!

Kind of meant as a tongue in cheek joke he can start his spamming again after Bryan's retirement lol.

Shame really as this really seems a case of "If something looks too good to be true...."

 

[itsme123]

In fairness they paid me in full and I did make a few more deposits. Overall I ended up £2973 ahead and timed out until after Xmas.
They also seem to have a sister site out there, Heats , who started to spam me when I timed out. When i asked on their chat if they were a sister site they said they never heard of Del Oro, even though the language used by their chat was exactly the same, the names were similar to the Del Oro chat.
I decided not to take advantage of their " even bigger RTP's".

 

[Oscar Arnhem]

I play there every week,no problems and fast cashout.

 

[maxd]

Just a thought... Has anyone PM'ed and unblocked the Del Oro rep yet to say it's all systems go again

Just checked, his ban is set to come off on the 23rd. Given the multiple Terms violations — multiple accounts, shilling, cross-posting, etc — I’d say that not only were his 60 days fully deserved but I’m fully inclined to respect Bryan’s wishes on that one and leave it run its full course.

- Max

 

[jasonuk]

In fairness they paid me in full and I did make a few more deposits. Overall I ended up £2973 ahead and timed out until after Xmas.
They also seem to have a sister site out there, Heats , who started to spam me when I timed out. When i asked on their chat if they were a sister site they said they never heard of Del Oro, even though the language used by their chat was exactly the same, the names were similar to the Del Oro chat.
I decided not to take advantage of their " even bigger RTP's".

Same web design, same features, same terms and conditions... it'll be a sister site even if they're not disclosing that to you.

If they are actively targeting players who have taken a break from playing (a timeout rather than a full self-exclusion in this case), then that's a candidacy for rogue status imho...

 

[SCATT3R]

According to guru, the dodgy casinos Heats and Del Oro are indeed related:

 

[SCATT3R]

Shame the DelOro rep is unavailable, I'd have liked to ask him if they still reopened accounts previously closed due to gambling addiction or if this rogue practice has been abandoned.

 

[Sabine1984]

Deff the same

And if I look on trustpilot ... many of the positive reviews are new accounts with only 1 review.

 

[jasonuk]

Deff the same

And if I look on trustpilot ... many of the positive reviews are new accounts with only 1 review.

Reviews of casino sites tend to be in three camps - those that don't understand mathematics, those that are being incentivised to post a positive review (free spins, bonuses etc), and then the modest number of genuine positive or negative reviews.

The problem is, the first two groups tend to drown out the third - which is a problem when you're looking for a genuine review and the vast majority aren't genuine.