Oh, and fwiw, this "Canadian Fraud Police" thing is almost certainly the result of a language barrier. The people that Ian has been in touch with -- or claims to have been in touch with -- are the Fraud Squad of the Toronto Police Service.
Assuming that that is true then I can see how it would be possible for things to have unfolded as they have. The Toronto Police aren't going to go out of their way to help some nobody who calls up from who knows where asking for the "Canadian Fraud Police". They'd almost certainly think it's some nutter and blow him off.
That said Ian is apparently pursuing this latest case with the Canadian cops and has provided me with some contact info within the TPS which -- and I'm saying this as a Canadian -- looks pretty legit to me. I've asked him to provide document scans from his case once that's been filed. That will pretty much prove he's on the up-and-up here.
This doesn't necessarily mean the police are going to pursue the matter. Here in the UK, the police will give a crime reference number, but will often state that no investigation will be pursued because it is unlikely anyone will be caught.
Maybe this is the case here, and I would be surprised if the Canadian Police would help an offshore online poker room because they made a complaint about getting ripped off by a player. Perhaps they DID give Ian the "blow off", but he interpreted it as them saying the investigation WOULD proceed in due course.
IF a Canadian institution was defrauded though, such as using stolen funds from a stolen card, then I'm sure the police WOULD make the case more of a priority, if only because a Canadian institution had suffered a crime against them.
Given that Canadian authorities believe online gambling itself illegal, just as in the US, I am surprised Ian got anywhere with this at all, but if he did, may well have exposed not only this potential fraud, but his company's offering of "illegal" gambling services to Canada's citizens.
Here in the UK though, the police no longer respond to credit card fraud, since there is too much to handle (other than isue an incident number). The complaint MUST go to the bank, who themselves take it to the police, or more commonly just refund the customer, and pursue the funds through the "chargeback" system.