Declined payout

Ashper

Registered
Joined
Mar 6, 2020
Location
Loxton S.A
I was playing on fair go casino and had made a withdraw at 5pm of 2000 dollars .Then at 7pm was sent a promo of 25 dollars free which I played then at 9 received a email saying my with drawl was cancelled because I played the free promotion they sent me earlier . How the hell am I supposed to settle for that I have had about ten pay outs from this casino with no problem and have always played my free games after rd withdraw aswell as 25%cash back never before have they declined my payment so why would they now can anyone she'd some light on this and is there any thing I can do
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
I looked in the T & C and under the Promotional Terms & Conditions...

7. Players with one or more pending withdrawals currently in their account are not eligible to claim any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings.

You can't redeem a bonus while a cashout is still under way and not completed. All RTG sites have a term like this.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I looked in the T & C and under the Promotional Terms & Conditions...



You can't redeem a bonus while a cashout is still under way and not completed. All RTG sites have a term like this.

And they obviously send you very generous freebies at the exact moment you make a withdrawal request.. how unfortunate
 
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