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Suggestion Dear Casino Managers

Discussion in 'Forum Suggestions, Announcements, & Feedback' started by thebigs, Feb 28, 2014.

    Feb 28, 2014
  1. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    I know i am a very small fish in the pond and my deposits will probably never make you rich.
    I have come across a few very annoying items that really do not help the small player and is also probably annoying for the bigger players.

    Two of the Casino's i play at and have enjoyed are now on my no go list until they look at their rules.

    1st - one of the casino's has a minimum withdrawal is a 100 euro/sterling/dollars.Now for someone who may deposit 20 or 30 euro at a time its annoying when you cannot reach the stated 100 and not withdraw.I had i think 98 euro in my account but could not get over that 100 euro hurdle.Needless to say i lost it all but i accept that but cannot accept the large min withdrawal.

    2nd- Again in another casino i had a bit of a lucky streak and made two withdrawals to my visa DEBIT card.For my 220.00 and 100.00 withdrawals i had a 5 euro charge for both transactions.I understand there are fees but a fixed 5 euro charge on a DEBIT card is really not on.Some charge 1.5 or 2.5 percent and even then there are so many good casino's that charge a big fat zero.

    I have pm'd both Reps of the Casino's regarding these matters and one answered me with he will pass it back to the powers that be and no reply from the other.

    Please consider the small fish please Mr Managers
     
  2. Feb 28, 2014
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    A charge on a DEBIT card:eek:

    You have chosen the wrong pair of casinos;) (It wouldn't be Ryanair Casino by any chance? :D)
     
    3 people like this.
  4. Feb 28, 2014
  5. paul@bgo

    paul@bgo Dormant account

    Occupation:
    Operations Manager
    Location:
    Norwich, UK
    Charging to deposit or withdraw is crazy, I will never understand why some operators still do it.
     
    9 people like this.
  6. Feb 28, 2014
  7. gpitileac

    gpitileac Dormant account

    Occupation:
    Affiliate Manager - B2b Manager
    Location:
    malta
    Hi ,

    As vinylweatherman Mentioned , charging up on a deposit it's crazy .

    The only advice that i would give to you is , Read the T&C or talk with Support before making any deposit , you can never be to careful .

    Regards

    Gabi
     
    5 people like this.
  8. Feb 28, 2014
  9. thebigs

    thebigs Senior Member

    Occupation:
    part time argos slave lol
    Location:
    roscommon ireland
    Plenty small fish

    I remember my time working as a Manager in the Bookmaking Industry.
    For every 100 euro punter there were 500 small punters and i am sure the Casino industry is no different.
    As i say these are small obstacles but as i say i do not want to win 50 euro and have to pay a 10 percent charge to withdraw and i do not want to deposit 20 and win 75 and not be able to withdraw due to these restrictions.
    I am sure these casino's would attract more customers.
    I did find them through Casinomeister but my fault was i did not read all the terms and conditions.
    I am learning though. lol
     
  10. Feb 28, 2014
  11. sparkz

    sparkz Senior Member

    Occupation:
    sales
    Location:
    Earth
    Casino's that charge for deposits will often list debit/credit cards under the same thing.

    Like at some good accredited casino here.

    In terms it says you can deposit with either a debit or credit card. In cashier though only "credit card" is available which has charges.

    Perhaps I wasn't meant to deposit there as I only had a debit card? But since it said credit/debit card deposit option in banking faq but only "credit card" was listed in the cashier, I always assumed "credit card" referred to both so clicked that to deposit and input my debit card details... all went through, although I was always charged 2.5% for each deposit.

    Then with withdrawals, that same casino charged for withdrawals to debit card. Although withdrawals to a card were super speedy. After being processed, the funds hit my bank in less than 48 hours so I didn't mind paying the fee since at other casino's it would take 4 days.
     
  12. Feb 28, 2014
  13. Anna123

    Anna123 Banned User: multiple forum accounts, shilling

    Occupation:
    blogger
    Location:
    sweden
    That charge on a debit card I haven't seen it anywhere so far. Strange!
     
  14. Mar 2, 2014
  15. sparkz

    sparkz Senior Member

    Occupation:
    sales
    Location:
    Earth
    As for my post... I checked the banking section again. On that specific casino I was mistaken.... under the banking it doesn't show that it accept's debit cards... But isn't that weird? Does that mean people with a debit card are simply not allowed to deposit there?

    Or is it more intentional to make people who hold a debit card have no choice but to deposit as a "credit card" and have to pay deposit fees?
     
  16. Mar 2, 2014
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Such responsible gambling:rolleyes:

    Forcing one to gamble on credit provided by a bank, but making it difficult for people who would prefer to use money they already own in the bank to navigate to the proper deposit portal for debit cards.


    Debit cards are essentially the same as credit cards, but they are a better option for all parties. The casino knows the player is using money they already have, and the processing fees for debit cards charged to the merchant are much less than the percentage of amount merchants have to pay on credit cards. For the player, they are not racking up a debt on a credit card if they lose, and if they win, withdrawing back to the debit card is money back in their bank, rather than spending credit on a credit card.

    The fees casinos charge on credit cards are meant to cover the fees they have to pay the banks for processing the transaction, so if they are charging credit card levels of fee on a debit card, but only paying the small fixed transaction charge to the banks, they are ripping off the player.
     
    1 person likes this.

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