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Casino Complaint DaVinci's Gold

Discussion in 'Casino Complaints - Bonus Issues' started by snoddy, Nov 18, 2009.

    Nov 18, 2009
  1. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    From the beginning.
    I played at Davinci`s Gold on Sat 14th. Deposited $65, neteller, with a 200% bonus - no withdrawal limits.
    Was very fortunate - met the playthrough and finished with a balance of $3000.
    I then attempted to cashout it all out. It would not let me. I contacted support who informed me there is a daily limit on cashouts due to my class - currently 500/day. So for the last 4 days I have cashed out 2000. So today I tried to take out another 500 but I cannot - a message comes up stating due to current withdrawal limits neteller is unavailable. I contacted support but they could not help - they state management are dealing with this. I asked for a telephone number and the managers name - but support stated they were only available by email - no name. I have already emailed them last Sunday - no response.
    So I still have a balance of $1000 and I cannot withdraw it.
    I have had this account with this casino for years - have had withdrawals before. I was bonus banned , indeed they locked my account for a while. They reopened it a couple of weeks ago.
    The other 4 withdrawals are processing.
    I am very worried now and VERY p-----d off.
    They also offered me a free $20 chip yesterday - I did not use it - how could I with a 1000 balance. Imagine the shit if I had.
    I shall send them another email this morning.
    Does anyone know who I can contact to help

    Regards

    Snoddy
     
  2. Nov 18, 2009
  3. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    Sorry for what you have to go through. The last I heard Rival allows only 2000 a week cashouts. I am pretty sure I have cashed out 2000 in one day and if it were more, I would have to wait a week to cashout the extra 1000. I have no idea why this Rival does it 500 a day. Honestly, I never cared for this Rival and stopped playing it along time ago.
     
  4. Nov 18, 2009
  5. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Normally 2,000 per day and 4,000 per week, except sloto with 5,000 a week, as i remember, but every rival casino have his own terms, like with the long payout time ;)
     
    1 person likes this.
  6. Nov 18, 2009
  7. zap987

    zap987 Meister Member PABnononaccred2

    Occupation:
    .
    Location:
    Sweden
    The 500/day is something in their system when you get bonus banned. Had exactly the same happen at this is vegas a long time ago. Probably it is because to the casino they equal winning on a bonus with fraud and want to get rid of you.
     
  8. Nov 18, 2009
  9. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    Thanks, By the way, did you get you cashout yet from Tradition?
     
  10. Nov 18, 2009
  11. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Accredit all these wonderful casinos:rolleyes::rolleyes:
     
    1 person likes this.
  12. Nov 18, 2009
  13. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Hi
    Yes - received the cashout, total 8 days.
    They have given me some excellent bonus`s as well. I will deposit there again - have done so already.

    Still no feedback from DaVinci`s

    Snoddy
     
  14. Nov 18, 2009
  15. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    @snoddy, i think, he had quoted me ;)

    however, as i've written 2 days ago in the tradition thread, i've got my withdrawal monday night :)

    Btw. i tried Simon Says and claimed all 3 bonuses in a row, ebcause after the 3rd i should get a VIP, at least it was written on this bonus, but since this last bonus i'm now so VIP, that i have not any promotion in my cashoer since 2 days, although i've made even a deposit without any bonus and could never cash out any cent *lol*

    If that's what they call a VIP, then i'll be better a non-VIP there :D
     
  16. Nov 18, 2009
  17. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Thanks for the feedback everyone - which is more than I have had from DaVincis.
    I feel more reassured that I will eventually get the payouts. Looks like I will have to wait until next week.
    Its been an astonishing run of wins at various Rival casino`s this past 2 weeks. All due to some remarkable single win`s such as a $2034 from a $1.40 spin on Psychedelic Sixties. Also at Tropica I had a single 840 win from 1 on Cosmic Quest 2. Managed to make 3500 from a total deposit of 200 overall. My wife spent quite a bit of it last Sunday shopping in Aberdeen.
    I have not been bonus banned - indeed I continue to receive very good bonus`s especially from Tradition. Some of my other accounts are locked ( Vegas Regal, they refused to open it again ) but who cares I am now more than happy, apart from DaVincis.

    I wish there was better communication with DaVincis - at least they could let me know whats going on.

    Thanks again - I really enjoy this forum.
    I shall let you know what happens with this issue as it unfolds.

    Regards

    Snoddy
     
  18. Nov 19, 2009
  19. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    I just realised that My first 2 cashouts were on Sat/Sun from last week.
    Still no feedback from the casino so I contacted live support who have stated that my limits are 1000/week. Apparantly they are trying to get this changed.
    Would have saved a lot of anxiety if they had told me this before.
    Support state that management are going to email very soon.

    Will keep you updated

    Snoddy
     
  20. Nov 19, 2009
  21. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Progress.
    Still no feedback from the casino but I tried another withdrawal - its been amended, I was able to withdraw the remaining balance -which I was able to have flushed.
    I cashed in my $23 comp points and won $113 so I withdrew that also.
    Was tempted to claim a 200% bonus x19 wager and reverse. Playthrough of 5700. I think I will leave it - that could be difficult.

    Wonder how long it will be before they complete the processing.

    Cheers

    Snoddy
     
  22. Nov 19, 2009
  23. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Sorry to grab this up, but after i've written this, i got directly a 100% bonus with 25x WR and could make the playthrough and even cashed out $380 on it and that was only from a $25 deposit :)

    Btw. as a VIP you get there 2 comp points for $1 wagering on slots ;)
     
  24. Nov 19, 2009
  25. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    Good luck with that...I cashed out maybe $1300 last December and got bonus banned and haven't heard a peep from them since.

    Davinci's Gold...same thing...deposited maybe 6-8 times ($300-$400) and cashed out $2700 last December. Bonus banned and nothing from them since. (They are on my "could give a rat's ___ list):D
     
  26. Nov 19, 2009
  27. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    I have now also no promotion in my cashier, so maybe this is really what they call VIP? *lol*

    Do you know how long their withdrawals normally takes?

    I only see the standard terms with the 2-5 working days rule, but since i'm a VIP they should pay out faster, or not? ;)
     
  28. Nov 19, 2009
  29. Rambler

    Rambler Banned User

    They have gotten stingy this month. I have to constantly mail the rep. She is a huge help , I just wish the casino would get there act together or I wont play there anymore.
     
    1 person likes this.
  30. Nov 19, 2009
  31. clj7221

    clj7221 Dormant account

    Occupation:
    Private
    Location:
    U.S.A.
    I'm a "she" ;) and simon says use to be a really generous casino. Now I have to mail the Rep all the time. I really feel bad having to bother her so much so I think I am done with Simon Says for a while.
     
  32. Nov 19, 2009
  33. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    "Should" is the optimum word here, if I remember correctly I had to PM the rep here to get them moving on paying.:rolleyes: Then I got bonus banned!
     
  34. Nov 20, 2009
  35. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Oh, i'm so sorry, but i have no problem with that ;) *lol*
     
  36. Nov 21, 2009
  37. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Received the first 4 payments yesterday. Final 2 processing.
    Never did receive any corrospondence from them. They sorted out my status as I managed to withdraw more than my previous daily limits.
    So I guess thats it with this one.
    I am still getting very good bonuses, here and elswhere - perhaps things are improving with the rival security issues.
    If they replied to my emails and told me what was happening I probably would not have been that upset. So if the manager of DaVincis is reading this - please communicate with people.

    Snoddy
     
  38. Nov 25, 2009
  39. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    Would you believe it.
    I received the final 2 payments.
    Tonight I tried to log on - account blocked.
    I contacted live support - I have multiple accounts with this casino. I asked for proof - they gave me a username and an email address I use at one of there partner Rival casino`s and tried to tell me I use this for DaVinci`s. What complete and utter bulls--t.

    So thats that !!!!

    snoddy
     
    1 person likes this.

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