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Danger @ CasinoForAces

Discussion in 'Casino Complaints - Non-Bonus Issues' started by wheresmymoney, Jun 16, 2006.

    Jun 16, 2006
  1. wheresmymoney

    wheresmymoney Dormant account

    Occupation:
    Self
    Location:
    New York
    Good luck @ trying to get paid @ CasinoForAces. I made a $600 deposit and won $2,500 playing BlackJack. After receiving verbal and written confirmation 6 months ago I have yet to receive 1 single cent of my righteous winnings. Every time I call they pass me off to a managers email address (Chris Oriely) and state theres a technical problem.

    In every email I receive they state Ill be paid but at this point I highly doubt it , theyre planning on stealing my money. Even after I sent them copies of my moms hospital bills to show them how hard up I was for cash they still didnt offer to pay me. If anyone out there is listening, DO NOT RISK YOUR MONEY @ CASINFORACES. ITS NOT WORTH IT. If you lose then you your money is gone. If you win, then..????????? It's an outrage that they feel that they can steal from honest people with impunity.:mad:


    Below are some copies of the email correspondence.


    From: "ForAces Support Team" <service@casinoforaces.com> Add to Address Book Add Mobile Alert
    To: <rpwinwin@yahoo.com>
    Subject: RE: Last email
    Date: Fri, 2 Jun 2006 00:19:18 +0300

    Dear rpwinwin,

    Thank you for contacting our service center.

    We would like to apologize for the long delay once again.

    Please note I have forwarded your query to our Finance department and we will contact you as soon as we have an update.

    If you need any further assistance please let us know.

    Regards,

    Casey
    Customer Service Team
    This email is not visible to you.
    You must register/login in order to see the link.
    Tel: Tel:1-320-300-4243
    "Play like a Pro, Win like an Ace!"


    --------------------------------------------------------------------------------
    From: rpwinwin [mailto:rpwinwin@yahoo.com]
    Sent: Thursday, June 01, 2006 11:53 PM
    To: This email is not visible to you.
    Cc: This email is not visible to you.
    Subject: Last email


    Dear Sirs/<Madam, It has been almost four months now since I've recieved an email confirming my winnings and still I've yet to be paid. Despite numerous calls, emails and letters with documentation regarding my financial plight your casino has refused to honor its financial obligation to paying me. Even though I won and am in dire straits you refuse to pay me after FOUR months. You excepted my money in good faith, yet you will not honor my winnings.

    I am giving you another 2 weeks. If I do not recieve my winnings by Friday June 16th 2006 (6/06/06) I am going to, in addition to pursuing every possible legal recourse, post DAILY on every casino watchdog Website (Casino Meister, Winners Online etc.) and display copies of each email you sent me stating that I have won and will be paid. I will continue to post and repost until my keyboard stops working. I will send out mass emails and speak to any and everyone who'll listen to me.The $2,500 in righteous winnings you refuse to pay me will result in tens of thousands of dollars in lost revenue.

    _______________________________________________________________



    
    Dear rpwinwin,

    Thank you for contacting our service center.

    We are currently working around the clock to resolve the technical problem.

    Once this is done, the funds will be transferred into your Neteller account instantly.

    We understand the the urgency of this matter, as well as the inconvenience and so we would like to apologize once again for the long delay and thank you for your patience.

    If you need any further assistance please let us know.

    Regards,

    Casey
    Customer Service Team
    This email is not visible to you.
    You must register/login in order to see the link.
    Tel: Tel:1-320-300-4243
    "Play like a Pro, Win like an Ace!"






    --------------------------------------------------------------------------------
    From: rpwinwin [mailto:rpwinwin@yahoo.com]
    Sent: Friday, May 19, 2006 9:22 PM
    To: ForAces Support Team
    Subject: Re: Your Cash Out


    Thank you for your response Cory. Is there anyway that you can credit my winnings to my Firepay account or maybe make a $1,500 and $1,000 payment? I really need the money desperately. Thank you in advance.

    ForAces Support Team <service@casinoforaces.com> wrote: Dear Ralph,
    We regret to inform you that currently we do not have any news regarding your cash out.
    However, we are doing everything in our power to make sure you will receive your funds, and after consulting with the casino manager, we would like to assure you that you will receive your money as you were promised.
    We will contact you again as soon as we have any updates.
    Sincerely,
    Cory
    Customer Service Team
    This email is not visible to you.
    You must register/login in order to see the link.
    Tel: Tel:1-320-300-4243
    "Play like a Pro, Win like an Ace!"
     
  2. Jun 16, 2006
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    B*lls*** casino excuse, but wrong section

    This should be in the complaints section, but no way does it take months to solve a simple technical problem. A good business would take this issue out of the system and make a manual credit long before it got this far. Naturally, this costs more, and is more trouble, but the only "technical reason" I can think of is a lack of funds to make this payment. Other than this, they are stalling because they believe there is a "problem" with your account. Clearly, your patience has worn thin!

    See if there is a rep here, any casino can open a rep account, accredited right through to the rogues; the purpose being to give the casino an opportunity to address issues outside of the normal CS systems.
     
  4. Jun 16, 2006
  5. wheresmymoney

    wheresmymoney Dormant account

    Occupation:
    Self
    Location:
    New York
    DOTE

    Thanks I'll repost in the Complaints section.

    I looked but I didn't find a rep for CasinoForAces
     
  6. Jun 17, 2006
  7. jlincpoker

    jlincpoker Dormant account

    Occupation:
    student
    Location:
    Washington state
    Casinoforaces and winner.com

    I am in the same situation as you, I won money on both of the sites, casinoforaces and winner.com. The owe me around 5000 total. I have a PAB going(no luck so far), as well as a dispute with neteller. If you have any luck getting anywhere with them please let me know!

    Thanks!
    James
     
  8. Jun 17, 2006
  9. jlincpoker

    jlincpoker Dormant account

    Occupation:
    student
    Location:
    Washington state
    I am getting the exact same responses you are as well, tech problem... will get fixed soon. This has been going on for about three months.
     
  10. Jun 18, 2006
  11. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    if you deposited with Neteller, contact them! I did that, and got my withdrawal processed within 24hrs
     
    1 person likes this.
  12. Jun 19, 2006
  13. jlincpoker

    jlincpoker Dormant account

    Occupation:
    student
    Location:
    Washington state
    I have done so. I did it about two weeks ago and haven't heard back.
     

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