CWC review!

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Ok, I got in trouble the other day for posting negative things about CWC so I wanted to post a legitimate review of the casino from my personal experiences. Hopefully my post will be beneficial and worth something. I first would like to publicly apologize if I upset CWC.. i did not realize they were an actual member on this site, but I did know they were accredited.

I have been playing for quite some time on this website and have had bad luck. I understand a lot of people do really well at this site and I am happy they do. So far I think the site has a great selection of games, as do most RTG sites. I further have to say that the depositing is great. as far as cashing out is concerned, I have yet to find out lol. I was upset because I had never really got anything in return for my deposits and losses, which is around 2k I think. I forgot that I had actually received free bonus money via email in the past from Lauren, and after being upset yesterday they did credit me with a free $25.00 bonus. I am very happy that they did that for me and it means a lot for me to know a casino actually respects my money. with that said there are two things that upset me about the casino.

What I feel needs work
1) Support has no control over whether they can give you any bonus besides % match bonuses. I had to email them to receive the comp. I personally do not like that. Furthermore I actually was going to close my account until i realized they would give me a free bonus as long as I emailed them. I thought they were just not going to give me anything and didn't realize it was not up to live chat.

2) They told me that a match deposit bonus constitutes a free money comp. This can be further from the truth. They said I can get free money comps if I deposit without claiming a bonus.. these bonuses have play-through attached to them and it is not free money. It should not make a difference if I lose 2k without claiming % bonuses or if I lose it without claiming the match bonuses!!!

The things I like..

1) I was able to call them on the telephone and actually talk to a live person. This is a big plus for me, because if I ever have any issues it is way easier than email.

2) The deposit methods are great.

3) deposit bonuses forever

4) Nice people at customer support.. that know how to handle a rude customer such as myself lol

when all is done and said I have not won here yet and I will keep playing anyways. I enjoy RTG and respect that this casino is supposedly a great place to play. I believe casinomeister members and from all the great reviews I will continue playing here in the future because it is a nice break from the other casino I play at. I really wish more casinos would accept pasteandpay.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Ok, I got in trouble the other day for posting negative things about CWC so I wanted to post a legitimate review of the casino from my personal experiences. Hopefully my post will be beneficial and worth something. I first would like to publicly apologize if I upset CWC.. i did not realize they were an actual member on this site, but I did know they were accredited.

I have been playing for quite some time on this website and have had bad luck. I understand a lot of people do really well at this site and I am happy they do. So far I think the site has a great selection of games, as do most RTG sites. I further have to say that the depositing is great. as far as cashing out is concerned, I have yet to find out lol. I was upset because I had never really got anything in return for my deposits and losses, which is around 2k I think. I forgot that I had actually received free bonus money via email in the past from Lauren, and after being upset yesterday they did credit me with a free $25.00 bonus. I am very happy that they did that for me and it means a lot for me to know a casino actually respects my money. with that said there are two things that upset me about the casino.

What I feel needs work
1) Support has no control over whether they can give you any bonus besides % match bonuses. I had to email them to receive the comp. I personally do not like that. Furthermore I actually was going to close my account until i realized they would give me a free bonus as long as I emailed them. I thought they were just not going to give me anything and didn't realize it was not up to live chat.

2) They told me that a match deposit bonus constitutes a free money comp. This can be further from the truth. They said I can get free money comps if I deposit without claiming a bonus.. these bonuses have play-through attached to them and it is not free money. It should not make a difference if I lose 2k without claiming % bonuses or if I lose it without claiming the match bonuses!!!

The things I like..

1) I was able to call them on the telephone and actually talk to a live person. This is a big plus for me, because if I ever have any issues it is way easier than email.

2) The deposit methods are great.

3) deposit bonuses forever

4) Nice people at customer support.. that know how to handle a rude customer such as myself lol

when all is done and said I have not won here yet and I will keep playing anyways. I enjoy RTG and respect that this casino is supposedly a great place to play. I believe casinomeister members and from all the great reviews I will continue playing here in the future because it is a nice break from the other casino I play at. I really wish more casinos would accept pasteandpay.

How do you figure that getting a match bonus is not "getting a comp"? It's no different to a cashback except it is awarded when you deposit to double your bankroll. No casino I know of will give you freebies when all your deposits use match bonuses.

CWC do send freebies pretty much automatically with VERY low WR when you make clean deposits and lose them. So, if you want a BONUS after you lose, don't take a BONUS when you deposit. Casinos are not charities....they have to make a profit. I'm not sure you're seeing it from both sides.

What's the big deal with having to email for a freebie? Many casinos don't award freebies via chat.

I also think its strange that you "forgot" they already gave you a comp the day you complained.

Maybe its just me, but this post reads more like a bonus whine than a review I.e. saying what you said the other day in a different way.
 

gambler777

Full Member
PABaccred
Joined
Dec 26, 2007
Location
USA
Not really sure where this is coming from since I did not see the original post you got in trouble for. However, one thing I can definitely say, is CWC is the tops when it comes to giving bonuses and free money. I have never had the need to ask for either because they have been extremely generous. Many times I come in and get a message with free money and a bonus! I also received free 50.00 from Tom for having some hassles and giving him some feedback he needed to hear. So really not sure why you are having a problem. One more thing, CWC is the first and only place I have won an random jackpot and one other note, I have often cashed out on the free money that CWC has given me. So guess you are just not lucky right now.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
CWC has its fair share of complaints but honestly the fuss on match bonuses/freebies is a bit too much . Their bonus policy is entirely at their own discretion as long as they relay it to you politely. Currently, due to tough competition, their match bonuses have improved by leaps and bounds. My understanding is that even if you took match bonuses, as long as you lose a number of deposits in succession or in curred a certain amount in losses they reward you with a comp plus a 100% match bonus. This applies even if you are aiming at their cashback or free chip for 5/6 same coupons claimed. Isnt this good enough? As a customer, one has the right to complain if one is offered a sub-standard level of service but posting these things in an open forum isnt really on.
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
I agree with Chu-it is a bit much.

I can tell you this about this group, as much as I get pissed off sometimes, this group does come through. I have some issues with payments at times, but Tom always communicated with me when I brought it to his attention. As for bonuses, it is the casino decision. Nothing you can do about it. Just have to live with it.

LH
 
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