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Software Complaint CWC - AllStar Slots Playthrough Calculator not properly crediting playthrough

Discussion in 'Casino Complaints - Bonus Issues' started by milemaster, Aug 9, 2013.

    Aug 9, 2013
  1. milemaster

    milemaster Senior Member

    Ego Enhancement Consultant
    Yarnbombing, Phlugerstan
    This may be an isolated issue that is only affecting my account, but wanted to alert everyone to what is happening to me at AllStar slots today. After all, It could be happening to more players..

    I played the Achilles slot at 5.00/spin through what I understood to be the playthrough amount. When I went to the cashier I saw that it only counted each spin at .50 instead of 5.00.

    I switched slots to Crystal waters, bet 5.00/spin and was only credited .75 per spin toward playthrough. As you all know slots are to credit 100% of each spin toward the playthrough requirements.

    I contacted support and they said they would need to contact their IT department to look into it. I've got a sizable withdrawal I cannot make until this is resolved.
  2. Aug 9, 2013
  3. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Texas, USA
    Had that happen to me at CW a while back. Took a while for them for send it to 'relevant' department and get it fixed. Ended up resetting playthru to correct amt.

    There is something hinky about their money counter too. Sometimes it deducts your bet right sometimes it takes 2 spins for it to deduct one bet and then the payment counter jerks and starts, sometimes adding money correctly, sometimes taking 2-3 spins to get it right. I always wonder if it's adding up right.
  4. Aug 9, 2013
  5. Pocketdiggers77

    Pocketdiggers77 Gamester

    Systems Analyst
    On Top of Old Smokey
    Imagine that, an online casino taking a shot at a player. I wonder how many people don't notice it? And I'm positive the mistake is never made in the players favor. Good eye for catching it and it looks like it isn't the first time they have made this "mistake".
    1 person likes this.
  6. Aug 9, 2013
  7. shannyls

    shannyls Experienced Member

    Midwest, USA
    I noticed that too!
  8. Aug 9, 2013
  9. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    it happened to me also, not in the wr, but in the bets
    sometimes dont deduct the value of the bet in one spin, and then in 1 spin takes 2 times

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