customer services at william hill

[wangpoker]

And now they're going after the Marvel brands that they'll be ditching with Crypto via a new deal from Playtech Old / Expired Link

They certainly seem to have a lack of respect for anyone they do business with.

This move will kill Crypto

 

[vinylweatherman]

And now they're going after the Marvel brands that they'll be ditching with Crypto via a new deal from Playtech Old / Expired Link

They certainly seem to have a lack of respect for anyone they do business with.

This move will kill Crypto

Well, it seems the ruthless manner in which Playtech casinos treat players, particularly those from certain countries, goes right to the very top. It is not quite as bad as it looks though, as the deal does not automatically mean Crypto has to pull a large number of it's slots, but it DOES put a spanner in the works for the ideas Wagerlogic had of licencing out it's slots to other providers, and I expect they were expecting they would be supplying their current Marvel branded portfolio to the likes of Playtech.
Since there are hardly any Crypto casinos left now, Wagerlogic face a struggle, and I am wondering if there was some kind of skullduggery behind this recent mass migration from Crypto to Playtech by operators that preceeded this announcement.

If this is the kind of ruthless ethos Playtech feels is OK, then they probably deserve "bonus abusers", who are merely players doing exactly the same (I am not, of course, condoning FRAUD - but advantage players are looking to the "bottom line" just as Playtech is in how they conduct business).
Playtech are not alone in this ruthless attitude, in fact in the business world it is the norm, it is the player community that for some reason casino operators feel should be benevolent to their suppliers, rather than trying to get best value for the services on offer.

 

[hobobiker]

.

If this is the kind of ruthless ethos Playtech feels is OK, then they probably deserve "bonus abusers", .

was just looking at Will HIll playtech site , T&Cs ......i dont think it would be possible to abuse the bonus , and i really dont understand their objection to sterling, why is it in the "interest of fair gaming" to penalise the and not the euro ???? i cant figure it out.

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Terms and Conditions of the 1,000 //$/C$ "High-Roller"1st Deposit Bonus

To receive your 1,000 //$/C$ free bonus, you need to make your first single deposit of minimum 3,000 //$/C$ into your casino account. An automatic 1,000 //$/C$ free bonus will be added into your casino account.

For example:
Deposit 3,000, receive 1,000 - minimum wager is 100,000
Deposit 3,000/$, receive 1,000/$ - minimum wager is 48,000/$

""Issuing 1st Deposit Bonus Policy

This Welcome Bonus will be given only once per person, family, household, address, e-mail address, any environment where computers are shared (schools, workplaces, public libraries, etc) and/or per account.

In the interest of fair gaming, you must wager at least 12 times your bonus and Deposit before making any cash outs for $, C$ and . In the interest of fair gaming you must wager at least 25 times your bonus and deposit before making any cash outs for .

------------------------------------------------------------------------

25 times ............yeah right.

 

[Simmo!]

This move will kill Crypto

Crypto are re-focusing on licensing out games if the rep I spoke to at ICE is anything to go by.

 

[wangpoker]

If Playtech has a set of same games, how will Crypto license out its games? I am not optimistic of Crypto future. Crypto has kneed down to its competitors and becomes a tier 2 supplier.

 

[vinylweatherman]

was just looking at Will HIll playtech site , T&Cs ......i dont think it would be possible to abuse the bonus , and i really dont understand their objection to sterling, why is it in the "interest of fair gaming" to penalise the and not the euro ???? i cant figure it out.

----------------------------------------------------------------------------
Terms and Conditions of the 1,000 //$/C$ "High-Roller"1st Deposit Bonus

To receive your 1,000 //$/C$ free bonus, you need to make your first single deposit of minimum 3,000 //$/C$ into your casino account. An automatic 1,000 //$/C$ free bonus will be added into your casino account.

For example:
Deposit 3,000, receive 1,000 - minimum wager is 100,000
Deposit 3,000/$, receive 1,000/$ - minimum wager is 48,000/$

""Issuing 1st Deposit Bonus Policy

This Welcome Bonus will be given only once per person, family, household, address, e-mail address, any environment where computers are shared (schools, workplaces, public libraries, etc) and/or per account.

In the interest of fair gaming, you must wager at least 12 times your bonus and Deposit before making any cash outs for $, C$ and . In the interest of fair gaming you must wager at least 25 times your bonus and deposit before making any cash outs for .

------------------------------------------------------------------------

25 times ............yeah right.

It makes no sense, since the software works in CREDITS. The software has no idea whether 3000 of one currency is worth more in real terms than 3000 of another. The games pay out the same for whatever currency, and it is crystal clear that users of the pound do NOT get the same "fair deal" as those who use the Euro and the Dollar. Given that all the "abusive" strategies have been covered in other terms, there is NO WAY there is any need to increase the relative WR for CREDITS bought with an underlying currency of greater unit net worth.

The term should really say "in the interests of UNfair gaming.......".

The REALLY odd thing is that a UK household name has allied itself with a software whose licensees demonstrate a particularly vindictive attitude to their UK customers, many of whom will have no real chance of winning with what they see as "automatic bonuses" when compared to their European counterpart. EU law seems not to apply in the case of online gambling, yet this very principle has now been tested by the EU courts in "internet retailing", where iTunes had a special filter to prevent UK customers from purchasing in Euros, where the product was 20% cheaper. iTunes lost their arguments that they thought allowed them to restrict which EU countries' citizens could access product on what they had set up as country specific online outlets. Designer goods manufacturers have also lost a similar case, which has allowed supermarkets to override manufacturer refusal to supply restrictions for goods sourced from within the EU on the "grey market".

The rules only cover trade between one EU member to another, and most casinos can get away with this because they are based outside the EU, or apply restrictions to non-EU countries. Individual players will not be the ones to make a legal issue of this, it will be organisations that police consumer rights, and as online gambling becomes ever more popular, the likelihood of this increases.

The UK Advertising Standards Agency has ALREADY begun to take an interest, ruling against some forms of football sponsorship advertising when matches are televised, because of the risks posed to minors (making them desire to gamble through it's association with their footballing role models).
Casinos are also NOT permitted to sponsor, or advertise, on TV before the 9pm "watershed" for similar reasons. So far, it is mainly poker that has become "mainstream", although there are plenty of late night roulette channels (naturally, high house edge, and premium rate bet placing line to boot - this makes a BIG difference to small stakes players).

 

[carjaw]

Seems like a lot of money to deposit doesnt it 3000 dollars pounds euros - is that a lot?

 

[winbig]

Seems like a lot of money to deposit doesnt it 3000 dollars pounds euros - is that a lot?

$3000 = 2,369.29EURO = 2,129.02GBP (wow, the USD is really gaining on the GBP..scary)

 

[winbig]

Seems like a lot of money to deposit doesnt it 3000 dollars pounds euros - is that a lot?

What currency do you use? There's plenty of converters out there to see where that stands against the $, GBP, Euro and others.

$3000 may be a lot to some people, but if you're wealthy, then it's just pocket change.

 

[carjaw]

yeah - well im just a poor student so 3000 dollars pounds euros is a LOT - what's the return on that - if not - the pleasure / thrill of just playing? how long foes a deposit of 3k last for / Is that daily, monthly, weekly, annually? it seems like a lot - then again i am very poor ........

 

[kmay87]

That's not really an answerable question, as it will vary from person to person. 3000 playing poker is pretty much peanuts, but the same amount playing slots at 1 a go is huge.

As Winbig said, it depends on who you are and what you do. I could be cynical here...when I did my degree, the fees were around 1,200 a year. I thought that was a rip off, considering the lack of teaching time I received. Now it's over 3000. But even so, is that a lot for much better job prospects?

 

[kingkong098]

I signed up for the new William Hill Casino, following a link from the williamhill.com website. Silly me to think that a casino called, "williamhillcasino.com", linked from williamhill.com would actually not be under the William Hill family of products.

Of course I have run into problems with this new casino and after casino support stopped responding, I decided to follow up with William Hill directly as I used to play a lot of poker there... Great to see them run their name even further into the mud.

Who in their right mind came up with the business model of taking your loyal customers and dumping them on a rogue casino outfit???

Will Hill execs should move into the financial industry, lot more money for being equally inept.


"While we understand your frustrations, unfortunately the William Hill Casino club is a completely separate entity at this moment in time and as such we are unable to step in, or deal with any queries relating to the Poker & Casino Club products and they must be contacted directly."

 

[hobobiker]

I signed up for the new William Hill Casino, following a link from the williamhill.com website. Silly me to think that a casino called, "williamhillcasino.com", linked from williamhill.com would actually not be under the William Hill family of products.

Of course I have run into problems with this new casino and after casino support stopped responding, I decided to follow up with William Hill directly as I used to play a lot of poker there... Great to see them run their name even further into the mud.

Who in their right mind came up with the business model of taking your loyal customers and dumping them on a rogue casino outfit???

Will Hill execs should move into the financial industry, lot more money for being equally inept.


"While we understand your frustrations, unfortunately the William Hill Casino club is a completely separate entity at this moment in time and as such we are unable to step in, or deal with any queries relating to the Poker & Casino Club products and they must be contacted directly."

strange one i know, if you go to will hill uk site the casino link and download is still CryptoLogic, and the new casinoclub playtech site is on a banner there but does say when you do install that it is a new account , not connected with old account or willhill etc etc. think new playtech site is for U.S and elswhere judging by bonus terms. looks like they aint dropping CryptoLogic to me , but just gonna run both sites , they have the "vegascasino" site as well ..... with games and software i havent seen elswhere ! but go to www.williamhill.com and there is no mention of the new casino club playtech site nor any links to it ??
who knows ....they run various other onlines under diff names anyhow... think prestige is one .. ... but for such a big name their customer care and service is utter shite....or in fact almost non exsistent, in fact its so bad that i would not advise anyone to play there..... cos if you run into a problem or query it just aint gonna get sorted.

 

[winbig]

think new playtech site is for U.S and elswhere judging by bonus terms.

playtech hasn't allowed americans for over 2 years now...