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Customer Service...

Discussion in 'Online Casinos' started by dandan, Oct 10, 2013.

    Oct 10, 2013
  1. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    If I contact chat via a casino I really hope my issues will be answered asap!

    But when I wait... and wait some more...and be most polite in the meantime...

    wait some more... 20 mins later...

    then I really start getting pissed off!!!
     
    1 person likes this.
  2. Oct 10, 2013
  3. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    Got the chat transcript from Fortune Lounge
     
  4. Oct 10, 2013
  5. mrmark21

    mrmark21 Meister Member

    Occupation:
    Telecommunications Consultant
    Location:
    australia
    OMG I had such a bad experience with CS there :eek2: I beleive the agent's name was Zane, anyway not only did I have to wait total 40mins while he attended to other customers he didnt even send the request to have my card details changed. I spoke with him twice (that's bad). But to be fair the third time I contacted CS I got a really nice agent who actually corrected the issue. I think they need to reveiw their employees.
     
  6. Oct 10, 2013
  7. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    I got Nicky... who put me on hold ... forever!!!
     
  8. Oct 10, 2013
  9. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    And I only contacted them was because I kept getting errors when trying to load Royal Vegas. So then it loaded and it wouldn't except my password... so I tried to contact chat! Via the lobby no! But via banking... yes!!!

    And then I got Nicky... and da da da
     
  10. Oct 10, 2013
  11. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    I tried to let them know I may be a security risk...

    20 minutes later!!!
     
  12. Oct 10, 2013
  13. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    tongue in cheek of course!!!! lololol
     
  14. Oct 10, 2013
  15. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi dandan

    I see you posted at 4:51pm.

    If this happened after 3:30 pm we were unable to handle your chat and the reply you received was from our automated queueing system.

    We had to evacuate our offices due to a fire in the building and we were only allowed back in now.

    Please contact our Call Centre via chat now and you should be attended to immediately.

    We apologise for the inconvenience.

    Regards

    Wim
     
  16. Oct 10, 2013
  17. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi mrmark

    I have dealt with Zane on this issue as I get reports of all chats that take too long or that are rated "dissatisfied" .

    I sincerely apologise for the unacceptable service you received.

    Regards

    Wim
     
  18. Oct 10, 2013
  19. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    a fire in the building? wow, thats bad,
    everybody got out safe? hope yes, thats too bad when things like that happens
     
  20. Oct 11, 2013
  21. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    That is horrible :eek2:
     
  22. Oct 11, 2013
  23. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Was it a drill or real fire, if it was a real fire i hope everyone is safe and secure, other issues come way after in case of emergencies like this
     
  24. Oct 11, 2013
  25. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    Hi everyone

    Thank you for your concerns.

    It was a real fire that started on the ground floor and the airconditioning system sucked all the smoke into our offices. Fortunately our offices were not damaged and it is business as usual for us. There is , however, an awful smell in the air buit we will just have to bear with it.

    Regards

    Wim


    Here is a picture of our deserted Call Centre when the smoke started to clear.
    Customer Service...: WP_000087.jpg,Oct 11, 2013
     
  26. Oct 11, 2013
  27. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Hmmm Wim but that's a case of our monies literally going up in smoke ;)
     
    1 person likes this.
  28. Oct 11, 2013
  29. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    It gives new meaning to "Baptism by Fire".....:D
     
    2 people like this.
  30. Oct 13, 2013
  31. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    Hi Wim... oh I feel bad now... yes it was around that time!

    Am glad everyone is okay there! I know how difficult it can be to breathe under those conditions... bushfires here in Aus are bad at the moment and even when one isn't in the fire danger area the smoke drifts and well yeh.
    And being in a building would be a lot worse!!! Toxic materials etc

    And sorry I haven't been online to respond sooner to your quick response! I got fed up and went to bed. Then over the last couple of days I've had a few issues of my own to contend with.

    But I do very much appreciate that you responded so quickly.

    Thanks
     
  32. Oct 13, 2013
  33. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Neat to see a physical call centre - yanno, I actually thought most of these things were done from people's homes lol, and the 'office' was a rep's home computer with a headset and skype running
     
  34. Oct 13, 2013
  35. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    and coffee on the desk ... and toddlers in the background screaming lolol
     
    1 person likes this.
  36. Oct 13, 2013
  37. fire

    fire Experienced Member

    Occupation:
    Information Technology
    Location:
    Brazil
    Customer Service...: WP_000087.jpg,Oct 13, 2013
     
    4 people like this.
  38. Oct 13, 2013
  39. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    lololol
     

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