Agree with the post's above.. Some times I just don't understand the logic behind the "support" given. Given my example with Jackpot Capital. Had they been a little less BUREAUCRATIC as Vinyl so nicely put it, the following scenario probably would have happened:
- I would have claimed the $200 free chip and blown it on slots.
- If the money went in a hurry, I would have redeposited.
What happened instead:
- I got pissed off.
- I deposited at a MG casino instead.
- Action lost for Jackpot Capital.
How I would have treated the situation:
me to the customer: "I see that you in fact were eligble for the Diamond VIP status, but since you submitted a withdrawal before the system updated, 1000 points got deducted. But that's no biggie, I will manually update that for you now. Done! Good luck and have fun "
What did they loose by this? Giving out a free chip which would 95% surely be lost. What would they gain by this? A satisfied customer who would have deposited.
Now, this is not an atempt to diss. Jackpot Capital, they pay fast and are otherwise hazzlefree, but I had not expekted the support to act in such a manner, and when you are given the "Is there anything else I can help you with?", when they haven't even answered your question, I get pissed off. It surely isn't VIP treatment anyways. (The term "VIP" has become a joke in the online industry).
- I would have claimed the $200 free chip and blown it on slots.
- If the money went in a hurry, I would have redeposited.
What happened instead:
- I got pissed off.
- I deposited at a MG casino instead.
- Action lost for Jackpot Capital.
How I would have treated the situation:
me to the customer: "I see that you in fact were eligble for the Diamond VIP status, but since you submitted a withdrawal before the system updated, 1000 points got deducted. But that's no biggie, I will manually update that for you now. Done! Good luck and have fun "
What did they loose by this? Giving out a free chip which would 95% surely be lost. What would they gain by this? A satisfied customer who would have deposited.
Now, this is not an atempt to diss. Jackpot Capital, they pay fast and are otherwise hazzlefree, but I had not expekted the support to act in such a manner, and when you are given the "Is there anything else I can help you with?", when they haven't even answered your question, I get pissed off. It surely isn't VIP treatment anyways. (The term "VIP" has become a joke in the online industry).