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Resolved Cuba Club Casino do not pay

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Larsenne, Feb 26, 2010.

    Feb 26, 2010
  1. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    Dear Members.

    I just want to warn you. Cuba Club Casino do not pay. I have e-mailed them several times, the withdrawal department says "wait" and "wait again", the support can do nothing, and twice I have been told to wait another 10 working days. Still no pay out.

    I will not PAB this (maybe it is not possible anyway?) , because the withdrawal is to small for that to bother. But I am happy I did'nt win a big sum of money there.
    And, acutally, it is my own fault playing at a casino that is not credited here.

    Don't make stupid deposits there like I did. Stupid me!

    Regards
    L'arsenne
     
  2. Feb 26, 2010
  3. Pulver

    Pulver Senior Member PABaccred webmeister

    Occupation:
    Technical
    Location:
    Tellus
    The norm is around a month to get paid there, I have never heard about someone not getting paid, but needles to say I don't play there anymore, even tho they have good bonuses.

    Gl.
     
  4. Feb 27, 2010
  5. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    No. I wont play there anymore either.
    It is only by mistake one learn the lessons.

    L'arsenne
     
  6. Feb 27, 2010
  7. Pulver

    Pulver Senior Member PABaccred webmeister

    Occupation:
    Technical
    Location:
    Tellus
    As I have said, in the past I always got paid by them, but it took longer and longer. So I would not loose all hope of getting paid if I was you, it just takes a *ell of a long time.

    Good luck to you!
     
  8. Feb 27, 2010
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Of course it is entirely up to you whether you want to PAB on this or not, but as far as I can see there is no reason you couldn't, and some good reasons why you might want to consider it.

    You haven't used your You must register/login in order to see the link. (that I know of) and I don't think the casino is You must register/login in order to see the link. or You must register/login in order to see the link.. You should be good to go if you're interested.

    You may ask yourself "why would I?"

    Simple: if it's a bad casino we'll know about it sooner than later. If they won't resolve your PAB then we'd post a Warning and possibly Rogue them. In other words your PAB could result in a lot of other players being warned off the site: you'd be doing your fellow players a favour.

    I'm not lobbying here, just letting you know that there are good reasons to PAB, whether there's a lot of money on the table or not.

    As ever the PAB process starts here: Pitch-A-Bitch FAQ.
     
    2 people like this.
  10. Feb 28, 2010
  11. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    Thank you

    Thank you for this answer maxd. I see your point. I have got an answer from the withdrawal department that they will do the pay out during next week, which is more than a month from the approved state. (And a boken promise from the first mail I have got.)
    Obviously they have not payed in timely maner, that is totally clear. And I give them a last chance now. They pay to slow, that is a fact.
    Will this not be solved as promised I will PAB them, as you said, for my fellow players sake.

    Kind regards
    L'arsenne
     
  12. Feb 28, 2010
  13. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    Is Cuba Club the one that's related to Casino 33?
     
  14. Feb 28, 2010
  15. De Beuker

    De Beuker Senior Member

    Occupation:
    Production
    Location:
    Netherlands
    No, Cuba Club is related to Lucky Slots.
    Casino33 is Playfair and Riverboat (different skins of the same outfit)
     
    1 person likes this.
  16. Mar 1, 2010
  17. Larsenne

    Larsenne Senior Member PABnononaccred2

    Occupation:
    actor
    Location:
    World Citizen
    Cuba Club finally payed

    Well, dear Members of Casino Meister.

    I have been payed today. It took three long chat sessions and 3 e-mails to get my withdrawal processed. And a month of waiting.

    Even Cool Cat Casino - which I played at before I found Casino Meister's site -payed me in more timely maner that Cuba Club Casino. ( Do not read this as a promotion for Cool Cat Casino...for Gods sake...I just compare... :) )

    I will delete the casino software and I will never, ever, return.

    Basta!

    Kind regards

    L'arsenne
     
    1 person likes this.
  18. Mar 11, 2010
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Thanks so for sharing

    I got an email today from Cuba Club (I did sign up with Lucky Slots, so not spam I guess), and I will not be taking them up on their deposit offer.

    So glad the OP got paid, but the time frame deters me.
     
  20. Apr 10, 2010
  21. racefanrob

    racefanrob Banned User

    Occupation:
    tool and die manufacturer
    Location:
    usa
    It appears as though their software is not even accessible for days now. Cannot log in at all. They appear to have gone "off line".. as has their support. Nobody is home, nobody answering the phone (voice mail), nobody on 24hourlive chat (leave a message please).

    Scary stuff if they did just up and dissappear - along with many players winnings no doubt.
     
  22. Apr 11, 2010
  23. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl


    was your money there too?:cool:
     
  24. Apr 11, 2010
  25. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Hi All,

    I see their affiliate program is still up and operational.
    luckyclickclub.com


    Cheers

    :)

    Dave
     
  26. Apr 11, 2010
  27. racefanrob

    racefanrob Banned User

    Occupation:
    tool and die manufacturer
    Location:
    usa

    Yes, My money is there too.... hoping that they get the casinos back up again and are not hiding.
     
  28. Apr 11, 2010
  29. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Racefanbob,

    If the situation persists, I think you should either start a new thread or PAB. This thread is marked 'resolved'.
     
  30. Apr 11, 2010
  31. racefanrob

    racefanrob Banned User

    Occupation:
    tool and die manufacturer
    Location:
    usa
    Thank you chuchu 59 That was very helpful. Yes, I will start a new thread if this isnt better by Monday. Thank you again.
     

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