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CrystalCasino no payment! This brand MaxCasino

Discussion in 'Casino Complaints - Bonus Issues' started by GameDontStop, Sep 28, 2014.

    Sep 28, 2014
  1. GameDontStop

    GameDontStop Dormant account

    Occupation:
    Russ
    Location:
    Russia
    CrystalCasino no payment! This brand MaxCasino
    Hello everyone .... I do not even know how to start a complaint. In short Crystlacasino pulled pulled a conclusion today representative gave a bunch of promises. Tipo wait wait wait. And here is a topic: After 2 hours, the message comes in a personal and begins .... And for some action you have come to us, then, behold, shorter on the face FRANK Scam PLAYER! Waited waited, did not understand what was to come up with and came up with this nonsense ... Tipo on shares with a letter Fortune 300 is the maximum output was 100 bucks, but we brought you in error 15000 leave them myself, but I do know that this shares no max. output. Neither the game rules about it, nor by letter, as the operator said all the conditions about the max cash out nothing !!! But the most interesting thing that I personally know people who are on the Fortune 300 shares and like the previous Play Conquer that come directly to the post office was withdrawn from 30-50 thousand without any problems, if you need to contact them and provide any evidence! And this type of kidka it's very funny.
    * I do not think KristalKazino wants blacklisted. I hope for their prudence.
    Soory my English bad..
     
  2. Sep 28, 2014
  3. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Hello!

    Напиши (подробно!) в чем проблема - я переведу на инглиш нормально.
     
    1 person likes this.
  4. Sep 28, 2014
  5. GameDontStop

    GameDontStop Dormant account

    Occupation:
    Russ
    Location:
    Russia
    Не знаю даже как начать жалобу. Короче Crystlacasino тянули тянули с выводом, сегодня представитель давал кучу обещаний. Типо ждите ждите ожидайте. И тут такая тема: Через 2 часа приходит сообщение в личку и начинается.... А по какой акции вы к нам пришли, то се, короче НА ЛИЦО ОТКРОВЕННОЕ КИДАЛОВО ИГРОКА! Ждали ждали, не понимали, что же придумать и придумали этот бред... Типо по акции с письма Удача 300 был оказывается максимальный вывод 100 баксов, но мы вам вывели по ошибке 15 тысяч оставьте их себе, но я то знаю, что по этой акции нет макс. вывода. Ни в правилах нет про это, ни в письме которое пришло мне на почту. Так же оператор сказал все условия, про макс кеш аут нет ничего!!! Но самое интересное, что я знаю лично людей, которые по акции Удача 300 и предыдущей вроде Играй Побеждай которые приходят непосредственно на почту выводили по 30-50 тысяч без всяких проблем, если надо будет свяжусь с ними и предоставятся любые доказательства! А такой тип кидка это очень смешно. Сумма претензии 295 тысяч рублей. Счет мой обнулили. Представитель несет полную ахинею про правила, что они могут менять в любой момент условия по акциям и тд, что это была ошибки и они тоже за это не несут ответственности. Но дело в том, что ошибки не было изначально. И они не имеют права изменять правила акции задним числом!
     
  6. Sep 28, 2014
  7. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Wow, amount of 'stolen' money is great, 295k russian roubles. Something like 8-9k$. Slotmonster already helping him, so i am just waiting more details.
     
  8. Sep 28, 2014
  9. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    I played the 7 euro no deposit bonus there and won 80 euro and made a withdrawl, waited 1 week for neteller to be added as withdrawl method and got the money after neteller was added.
     
  10. Sep 28, 2014
  11. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    OK, so here is the story:

    11.09 the player got a email with 300 RUB no deposit offer (about $8), which he decided to take 16.09. No specific terms were described in that email, so the player went to chat for more information. He was told that the wager for this bonus was 10X(bonus) + 3X for $10 deposit to register payment system. He has the proof (screenshots with chat operator).

    He accepted the bonus and went to play. He was lucky enough to win about 105.000 RUB (approx. 3000 usd) and 19.09 he got his first payment of 15.000 RUB, leaving about 90.000 RUB on balance. But next Monday the casino has decided not to pay, explaining that the player was paid by mistake and max. cashout for this bonus was just 3000 RUB. The player then went to play further and did manage to win 295.000 RUB in total, which the casino also refuses to pay.

    The player has the evidence that while accepting the bonus, he wasn't told about max cashout. He has all emails and chat transcripts saved as screenshots. Unfortunately, all conversations were in Russian.

    To add: in their T&C the casino has the paragraph, which says that every bonus may have additional conditions, which will be given by the chat operator if a player decided to accept any offer.
     
    2 people like this.
  12. Sep 28, 2014
  13. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    I think i got the same no deposit bonus, its 7 or 8 euro, but livechat told me there is a max cashout of 100 euro.
     
  14. Sep 28, 2014
  15. GameDontStop

    GameDontStop Dormant account

    Occupation:
    Russ
    Location:
    Russia
    I got an e-mail campaign. And you take a bonus as I understand from the affiliate site?
     
  16. Sep 28, 2014
  17. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Can you please tell me when did you take this bonus?
     
  18. Sep 28, 2014
  19. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    I asked livechat and they told me i got the bonus on 2014-08-23 01:33:20
     
  20. Sep 28, 2014
  21. GameDontStop

    GameDontStop Dormant account

    Occupation:
    Russ
    Location:
    Russia
    What site did you take a bonus? I got a bonus e-mail
     
  22. Sep 28, 2014
  23. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    I think i got it from a affiliate site, i had to contact livechat with bonuscode FSG7

    On the site where i think i got the bonus the terms are:

    Country Restriction: Poland, Russia, Ukraine, Belarus, Romania, Hungary

    Wagering requiment: x20

    Maximum cashout: 100 $

    Before withdrawl player has to deposit at least 1 time (any amount)
     
  24. Sep 28, 2014
  25. GameDontStop

    GameDontStop Dormant account

    Occupation:
    Russ
    Location:
    Russia
    The site affiliate is really indicated. And when the action comes directly from the casino, there is no maximum cash out.
     
  26. Sep 28, 2014
  27. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    You asked livechat and they said there is no maximum cashout? And on the email there are not any terms about this bonus?

    When i got the bonus i contacted livechat and asked them about max cashout and they said 100 dollar.

    If livechat said there is no max cashout maybe you have a chance to get the money.
     
  28. Sep 28, 2014
  29. GameDontStop

    GameDontStop Dormant account

    Occupation:
    Russ
    Location:
    Russia
    There were no conditions.
     

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