Crystal Palace Probation?

Should the Crystal Palace Group be placed on Probation?

  • Yes, they have turned over a new leaf and are okay.

    Votes: 8 15.4%
  • No, I believe they do not deserve it.

    Votes: 36 69.2%
  • I don't care what you do or say. It's the FREE MONEY that I want.

    Votes: 0 0.0%
  • I abstain.

    Votes: 8 15.4%

  • Total voters
    52
He's gotta pay up first

The Crystal Palace casinos, plus Cleopatra's and America's online, owe me thousands of dollars. It is not enough for him to say he has turned over a new leaf.

Moreover, labeling someone as a "bonus abuser" when that person has followed all the T&C is unacceptable.

I say NO WAY until he pays off all the people he has screwed.
 
rod729 said:
Only after I hired a lawyer, did I and a group of other cheated people see any of our money.

That must have been a hell of a big cashout for a lawyer to accept just 10% to take the case. Why did you not first go down the "traditional", cheaper complaints route (mediator / Montana, etc etc)? This deserved more attention than it got. It seems everybody, including me, had forgotten all about it - which should never have happened, and would NOT have happened if it had been more in the public eye.

So Cloud casinos settle all claims as long as the claimant can afford to hire a lawyer to go after him on the basis of a five / six figure cashout? And this is "one of the most successful RTG operators", and the single BIGGEST one, with TWENTY FIVE casinos?? And this is the operator who aspires to probation from "rogue" status?? On what basis? "We pay if you can afford to pay a lawyer to collect"??

The OC industry continues to disgust me on a daily basis.

I would love to know why this law suit was kept so low-key. At the very least it should have been posted prominently on all the boards after the resolution was achieved, and I've no idea why the involved parties didn't start with a more traditional form of affiliate mediation, the failure and subsequent publishing of the details of which would have been an excellent red flag to any uninformed players still patronising the Cloud operations.
 
As long as a casino plays fair with their customers I have no problem with them being removed from the rogue section. After all the goal should be to have as many good operators as possible. If someone realized it's better business to behave well, I don't think past sins should be held against them forever. Actions speak louder than words.

Personally I feel there are enough good casinos so I won't go near any of his casinos. Not even if he had an immaculate conception and was sainted by the Vatican. But that is just how I am.
 
jpm said:
BUMP

So what do you think Bryan?

I'm still a bit undecided on what route to take here. I still have some catching up to do, and a number of things to consider.

I'm a bit disappointed in the voting turnout in this thread - only 45 votes so far and this forum gets quite a bit of traffic. But this may go to show that there are a lot of newbies out there who are not privy to many of the incidents that surround the Warren Cloud casinos - and this whole thing is a non-issue.

There have only been a handful of unresolved complaints that are being addressed at the moment - as soon as I get caught up, I'll see which route to take on this.
 
casinomeister said:
I'm a bit disappointed in the voting turnout in this thread - only 45 votes so far and this forum gets quite a bit of traffic. But this may go to show that there are a lot of newbies out there who are not privy to many of the incidents that surround the Warren Cloud casinos - and this whole thing is a non-issue.

Actually, i have an opinion Bryan but do not feel qualified to vote. Due to plenty of issues/advice/gripes raised on these boards previously, i have simply avoided all RTG casinos so i can't say i have direct experience of CP etc being bad/good or otherwise - thus it would be unfair to sway the vote on reputation alone.

Blackjack21 said:
Do a search for CP and see how many of the problems do not involve bonuses, I would wager not too many.

Blackjack21 has the most relevant point on this thread IMHO. If BJ21 is correct, then I'd have some sympathy with WC. In my mind, anyone who is moaning and griping about "freebies" should have more sense. Its like getting a call from a Timeshare company to say you'd won a holiday then moaning they were trying to sell you something all along! No such thing as a free lunch and bonuses are the starter you have to eat 35 times over before you move onto the main course. Bonuses are for the gullible IMHO. Period.

Complaints about withdrawals against legitimate deposits however are a different kettle of fish. If this has been a problem with WC casinos in the past then i'd not be impressed.

So in essence Bryan, if was my decision, i'd look at it this way. If past problems are "bonus" related then I'd give him one final chance by removing CP from all lists (probation/rogue AND recommended) letting players decide for themselves. If they are taking liberties with legit players then the goose is well-and-truly cooked. I don't believe a leaopard changes its spots. It may improve and try a bit harder but one Pirate(C21) comes along and its back to Plan A!
 
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Thanks Bryan. What about my idea of having him come here to explain his rogue behavior?
 
jpm said:
Thanks Bryan. What about my idea of having him come here to explain his rogue behavior?

That's something that he has decided not to do. The problem is that there are a few disgruntled players that hate Crystal Palace and will use the forum as a way to spew their anger. True, there are the disgruntled few that can control their emotions, but there are a number of players who can become rather verbally abusive. This is one of the reasons why I've been a bit of a hard ass when it comes to players jumping in stating a casinos sucks or whatever. You aren't going to get very far with that.
 
I played at Cleopatra's two months ago. Claimed a bonus, met the WR, but received only the deposit back ... minus $100 or so in winnings. Emails to support were completely ignored.

I don't know when they turned over this new leaf, but it must be within the past 2 months. I'd like to see them adhering to the T+C of their bonuses for a lot longer than that before taking them off the rogue list.
 
The problem is that there are a few disgruntled players that hate Crystal Palace and will use the forum as a way to spew their anger.
With all due respect, Casinomeister, it does appear to be quite a few more disgruntled players than you many think.
 
Simmo! said:
Bonuses are for the gullible IMHO. Period.

My 5K+ in bonus aided winnings doesn't agree with you. :D

kpthomas said:
Moreover, labeling someone as a "bonus abuser" when that person has followed all the T&C is unacceptable.

But I'll agree with this.

Getting the increased traffic from offering a nice bonus, but not having to pay off some of the advantage players it inherently brings seems kind of crap-o-riffic. Did Warren Clouds group return the deposits of the advantage players who fell on the wrong side of SD and lost their initial deposits?
 
casinomeister said:
That's something that he has decided not to do.

That makes it hard to vote. So I guess you can pass on our concern.

If WC can say that his casino will exemplify the best in behavior then yes. If not, then no. Since we can't talk to him, if he will commit to the eCOGRA standards then fine. If not, which would he object to?

There are lots who have been awarded the seal. That shouldn't be to big a pill to swallow.

Thanks for asking for our input. Have you ever thought about doing that on the other side? Allowing a player to nominate a casino for the warning list.

Stanford
 
Participating in eCOGRA is a sort of tandem affair, Stanford - it involves not only the casino, but the software provider as well, because there are many shared operational interactions where the eGAPs apply. As far as I know RTG have not committed to the eCOGRA initiative and this would make it difficult if not impossible for one of their licensees like the Cloud group to join. More positively, the software providers involvement side is looking promising, I gather - several negotiations are apparently well advanced.
 
I've learned to not come right out and say this casino or that one is a crook, a liar, a thief, whatever word comes to mind, even though it may be fitting.

I'll start my first post with, 'my experience with , so and so casino, has left me with the opinion of them being..... then state my experience/problem.

As time goes on and the- so and so casino -keeps showing what I've stated about them is true, then I WILL use the fitting word in the rest of what I say about the issue/casino.
 
jetset said:
I know RTG have not committed to the eCOGRA initiative and this would make it difficult if not impossible for one of their licensees like the Cloud group to join. More positively, the software providers involvement side is looking promising, I gather - several negotiations are apparently well advanced.

Thanks Jetset and I understand. To be clear I wasn't suggesting that he join.

I was just using eCOGRA as a standard of good behavior. Since WC won't come here to discuss behavior as suggested, I thought committing to the standards/practices would be a nice short hand to what he is willing to do.

Pleased to hear though that the software provider side is looking better.

Stanford
 
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Well I'll soon see if Mr Cloud's has turned over new leaf as he claims.

I've just done a follow up offer at High Rollers Lounge (played there once about a year ago before I read that they were dodgy - lost everything so it didn't matter) and got lucky and have ended up with a balance of over $11,000 from a $1k deposit :D

It he is true to his word then they'll pay me $4,000 each week in accordance with the website.
 
WTG, Dirk! Nice return.

BTW the last I heard from Goodman regarding your Kiss Casino dispute on the max payout was that he was looking into it again - I've heard nothing further since. Have they been in contact with you and has your issue with them been resolved yet? Have you heard anything further from Montana?
 
Dirk Diggler said:
Well I'll soon see if Mr Cloud's has turned over new leaf as he claims.

I've just done a follow up offer at High Rollers Lounge (played there once about a year ago before I read that they were dodgy - lost everything so it didn't matter) and got lucky and have ended up with a balance of over $11,000 from a $1k deposit :D

It he is true to his word then they'll pay me $4,000 each week in accordance with the website.

GOOD LUCK MY FRIEND.....AND I DON'T MEAN THAT SARCASTICALLY. :thumbsup:
 
jetset said:
WTG, Dirk! Nice return.

BTW the last I heard from Goodman regarding your Kiss Casino dispute on the max payout was that he was looking into it again - I've heard nothing further since. Have they been in contact with you and has your issue with them been resolved yet? Have you heard anything further from Montana?

Cheers Jetset and Lanidar - if only every session could be like this one :thumbsup:

Re: Kiss, I've not heard anything further - I've received the bank draft for $3,850 but nothing on the other $400. I'm not holding my breath TBH.
 
Without WC coming here and explaining his rogue action and convincing us that he has somehow now repented and seen the error of his ways, I can't see taking him off the rogue list. Where's the guarantee he won't return to his evil ways after he's been de-rogued?
 
Well I've just recieved the first $4K of my withdrawal today from High Rollers Lounge - that's less than 24 hours from withdrawing so really can't complain at all.

Could this be the start of Warren Cloud's casinos overtaking Phoenician and Nostalgia as the fastest paying RTG?? :what: :D
 
WOW - after they paid me the $4,000 I requested the rest and they've paid me that within an hour :eek:

Maybe they are turning over a new leaf? - that's a $11,400 ($10,400 profit) payout in a day!!!
 
Dirk Diggler said:
WOW - after they paid me the $4,000 I requested the rest and they've paid me that within an hour :eek:

Maybe they are turning over a new leaf? - that's a $11,400 ($10,400 profit) payout in a day!!!

Their bank wire transfer must have come in. ;)

Just kidding ... glad to hear there wasn't any delays or such nonsense. :thumbsup:
 

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