Crystal Palace (Not Recommended!)

[Anthonicole]

As a first time customer, I used a promotion on March 26, 2006 at Crystal Palace Casino depositing $300 to make a total of $450 with the bonus. According to Crystal Palace Customer Support, I met my wagering requirement (and, I have saved an email from them that states this), on March 28 so I decided to withdrawal $625 (what was in my account). The withdrawal request has sofar been declined 4 times. In the midst of each request that was declined, I called customer support to ask why this was happening. They informed me that for security reasons the request was "timed out" and to re-submit my request and it should go through to my Neteller account without any problems within 4-7 business days. This still hasn't happened. Yesterday I called them again and the representative said the same thing. I kindly asked when I should expect my money in my Neteller account and they said Monday. What is going on? I've been receiving the same run-a-round now for over two weeks. I filed a complaint with the Montana Player Dispute company at Link Removed ( Old/Invalid) after finding out that Crystal Palace is a Safebet organization operated with RTG software. I was not aware that RTG is not recommended until I started reading a few different forums. The delay in my payment is becoming very annoying. Do I consider it a loss? What other accredited organizations can help me resolve this issue? Specifically Outdated URL (Invalid) has an email address to contact when someone has a problem cashing out of a RTG Casino. It is webmaster@onlinecasinoreviewer.com. Should I try to contact them as well? I just want a resolution so I can get rid of this headache! Casinomeister what should I do?

 

[schankwart]

Fine post... But why open a new thread when there are already soooo many existing ones about Curan's "Casino" joints?
The most recent one is here, right next to yours.

 

[Sodax77]

... after finding out that Crystal Palace is a Safebet organization operated with RTG software. I was not aware that RTG is not recommended until I started reading a few different forums...

Well, most people know that there is no Safebet-site/organization exist

and

RTG is not recommended?!

False

Did you try eg iNetBet, Bodog, Casino Extreme, etc?!

 

[Anthonicole]

Crystal Palace

Fine post... But why open a new thread when there are already soooo many existing ones about Curan's "Casino" joints?
The most recent one is here, right next to yours.

That didn't help me resolve my problem. I guess this website doesn't help much.

 

[Anthonicole]

Well, most people know that there is no Safebet-site/organization exist

and

RTG is not recommended?!

False

Did you try eg iNetBet, Bodog, Casino Extreme, etc?!

How was I supposed to know that a Safebet site doesn't exist when it says it right here: (taken directly from their site)

Welcome to Crystal Palace! Bring the ultimate in Las Vegas style casino action right to your door. We feature the most exciting casino games with guaranteed payouts, the best odds in the business and experienced and professional staff here to help you.

We offer the top online casino gambling action of on the internet! Play fantastic online casino games like Blackjack, Poker, Baccarat, Roulette and Craps with all of the excitement of an actual casino right on your desktop.

At Crystal Palace, we guarantee a authentic, safe gaming platform for all levels of play at our online casino. Our top of the line security measures, including 128-bit encryption, are the highest available today. For the ultimate in worry free online casino gaming, all deposits, activity and play are recorded and can be made available for your review upon request.

Crystal Palace Casino is a SafeBet certified online casino which means our online casino games are independently tested by a well-respected, non-profit gaming organization. Safebet membership for online casinos requires sufficient resources to operate at the highest standards and fair play.

If you have any questions about our games, security measures, payouts, or odds please do not hesitate to contact us, at any time 24 hours a day, 365 days a year at support@crystalpalacecasino.com. You can also contact us by calling toll free from the U.S. 1-800-824-3175. Our professional, experienced support staff will be glad to assist you, and it shows!!

The Gaming license holder, Doleplex, operates The Crystal Palace Casino, which is based in Cyprus at:

Suite 101, Artemisia Business Centre
14 Charalambos Mouskos Street

PO Box 28770
2082 Nicosia
Cyprus

Thank you,
Crystal Palace Casino Management.


I guess it doesn't matter. It's sad the these gaming companies can say one thing and do another at the expense of their "customers."

 

[schankwart]

That didn't help me resolve my problem. I guess this website doesn't help much.

Sorry Anthonicole, I did not mean to offend you. The suggestion was rather meant to keep the countless Curran-postings in a better overview.

There is a record-amount of threads about Doleplex Casinos and you can find lots of info about their modus operandi in these.
Posting about your problem is fine and appreciated so members will know better what is going on out there, for now the complaint at Montana is all you can do though.

I am still owed a decent amount of money by Curran myself (as perthis thread, so I very well know what your pain feels like. Montana did not help me with my case because back then I was not aware of their 60-day term that Montana allows you to claim a dispute about a Casino.

Anthonicole, I really want to see you getting paid legit the winnings but have to say that you could have known more by investigating better what Casino you want to invest money in before it was too late.

Mr. Warrencloudcurran posted in this forum again a couple days ago so perhaps he is reading this and wants to step in, eventually. -Dreams, dreams.......

 

[Sodax77]

How was I supposed to know that a Safebet site doesn't exist when it says it right here: (taken directly from their site)

Welcome to Crystal Palace! Bring the ultimate in Las Vegas style casino action right to your door. We feature the most exciting casino games with guaranteed payouts, the best odds in the business and experienced and professional staff here to help you.

We offer the top online casino gambling action of on the internet! Play fantastic online casino games like Blackjack, Poker, Baccarat, Roulette and Craps with all of the excitement of an actual casino right on your desktop.

At Crystal Palace, we guarantee a authentic, safe gaming platform for all levels of play at our online casino. Our top of the line security measures, including 128-bit encryption, are the highest available today. For the ultimate in worry free online casino gaming, all deposits, activity and play are recorded and can be made available for your review upon request.

Crystal Palace Casino is a SafeBet certified online casino which means our online casino games are independently tested by a well-respected, non-profit gaming organization. Safebet membership for online casinos requires sufficient resources to operate at the highest standards and fair play.

If you have any questions about our games, security measures, payouts, or odds please do not hesitate to contact us, at any time 24 hours a day, 365 days a year at support@crystalpalacecasino.com. You can also contact us by calling toll free from the U.S. 1-800-824-3175. Our professional, experienced support staff will be glad to assist you, and it shows!!

The Gaming license holder, Doleplex, operates The Crystal Palace Casino, which is based in Cyprus at:

Suite 101, Artemisia Business Centre
14 Charalambos Mouskos Street

PO Box 28770
2082 Nicosia
Cyprus

Thank you,
Crystal Palace Casino Management.


I guess it doesn't matter. It's sad the these gaming companies can say one thing and do another at the expense of their "customers."

I checked that already

Basically, i make research before i start playing at any casino

That didn't help me resolve my problem. I guess this website doesn't help much.

People had opinions. And you asked:

Casinomeister what should I do?

While Casinomeister is not available

Well, contact "Mr Oliver Curran"
https://www.casinomeister.com/forums/members/

Location:
Australia

Occupation:
Casino Manager

Casino Properties:
Doloplex Group
Crystal Palace
High Rollers Lounge
My Online Casino
Vegas Riches
Casino Zeal
Cleopatras Casino
Americas Online
ClubMardiGras
Club Regal
American Circus Casino
American Grand Casino
Golden Nile Casino
Lucky Coin Casino
Lucky Pyramid Casino
Royal Circus Casino

 

[schankwart]

Originally Posted by Anthonicole
Casinomeister what should I do?


While Casinomeister is not available

Well, contact "Mr Oliver Curran"
Link Outdated / Removed

Has any member of this forum ever received a reply after sending a PM to Mr Oliver Curran??

 

[Sodax77]

Has any member of this forum ever received a reply after sending a PM to Mr Oliver Curran??

LOL, not sure. But:
oliver_curran
Casino Representative
Last Activity: 9th April 2006 09:25 AM

 

[OliverCurran]

Account Update

Dear Anthony

I have looked into your Crystal Palace account. Unfortunately you have been involved in a clear case of multiple-account fraud.

There are three accounts in Crystal Palace registered to the same IP address as you. One of these is even registered to the same address, and the player there 'Nicole' is using the same NETeller account as you.

In both accounts you have redeemed the same sign-on bonus.

I strongly recommend you read our terms and conditions:

You do not have permission to view link Log in or register now.

Here you will read that:
1. Only players who have registered a Real account are eligible to receive Promotions. Only one Real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

2. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).

I have left your account with your deposit and removed the bonus funds/winnings from the balance. You can therefore request a withdrawal of your $300 deposit and I will then close your account.

Best wishes for the future
Oliver Curran
Crystal Palace
1800 824 3175

 

[suzecat]

That didn't help me resolve my problem. I guess this website doesn't help much.

Ways this site is helpful:

1. It exists and has steady traffic.

2. We have found out that "Safebet" is not safe.

3. It is a grand place to vent and flame (but you should be careful with the former and avoid the latter).

4. Many casino owners/managers read the site and give contact info.

5. You can PAB and when CM is available, he will address it. However, I can understand why CM lets the dust settle a bit before jumping into a PAB (many times, the problem resolves itself).

There have to be many more ways this site is helpful, so fellow forum members, please add your thoughts............

 

[vinylweatherman]

Timeout?

Multiple account fraud, so why all the BS about a "timeout" from the CS then? Why was the deposit not simply returned and the accounts closed as per usual?

It is hard to believe that all these cases are the result of player fraud given the past reputation of the casinos.

I myself had a load of BS from your CS over $150, and I only ever had one account at Crystal Palace (I found out about "safebet" before actually depositing).

 

[caruso]

It is hard to believe that all these cases are the result of player fraud given the past reputation of the casinos.

It's starting to wear pretty thin, isn't it? The same excuse just a few days later? Do we believe that all these denied cashouts at Doleplex casinos are multi accounters? Who corroborates this? Are we supposed to take Wazza's word for this?

Come on.

 

[Simmo!]

Anthonicole.

You can have the last word on this before it degenerates. If you disagree with the casino's findings here about multiple accounts, let us know and I'll close the thread and we will "Pitch A Bitch" through the relevant link here at Meister (next week as he's away right now) and let CM sort it out when he returns.

Cheers,

Simmo!

 

[caruso]

LOL, now so we're locking the Cloud threads. "Degenerates"? Vinyl makes a valid point, and this is "degenerating"?

 

[Simmo!]

1) I said: "before it degenerates".

2) Past issues at this casino are well documented for all to read.

3) Turning this into another "lets-bash-the-casino-before-we-know-all-the-facts" thread may cloud (forgive the pun) this player's issue at hand. I think we should keep opinions out of it and concentrate on the facts.

 

[Anthonicole]

Dear Anthony

I have looked into your Crystal Palace account. Unfortunately you have been involved in a clear case of multiple-account fraud.

There are three accounts in Crystal Palace registered to the same IP address as you. One of these is even registered to the same address, and the player there 'Nicole' is using the same NETeller account as you.

In both accounts you have redeemed the same sign-on bonus.

I strongly recommend you read our terms and conditions:

You do not have permission to view link Log in or register now.

Here you will read that:
1. Only players who have registered a Real account are eligible to receive Promotions. Only one Real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

2. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).

I have left your account with your deposit and removed the bonus funds/winnings from the balance. You can therefore request a withdrawal of your $300 deposit and I will then close your account.

Best wishes for the future
Oliver Curran
Crystal Palace
1800 824 3175

Sir,

Thanks so much for helping me. My girlfriend was really upset about her mistake.
I just need to verify something. So even though I was honest and figured out that my girlfriend and I started accounts at the same address and initiated the call to Crystal Palace to straighten it out we still lose her winnings/bonus? I initially lost all the money on my account (my deposit/bonus/winnings) to zero it out so we would only have my girlfriends account, like support said to do to resolve the issue. My account was then deleted after I called and emailed to let them know it was zero'd out. Then Robert said we can continue to play on hers and if we win and make our wagering requirement, withdrawal everything from there without a problem, like we did. So therefore, in addition to losing the money from my account, we lose the bonus/winnings from her account as well, even though it was supposively straightened out?

I appreciate your input.

 

[vinylweatherman]

Seems Warren/Curran is right on this occasion

This does breach the terms with two accounts, however how can it be fraud if the player has discussed the mistake with CS and come to an arrangement that appears to be a way out. If CS strike a deal for "exceptional circumstances" with a player(s) they should ensure it is honoured, AND that a person of appropriate authority makes the agreement in writing as an E-mail. CS making verbal deals, and then management going back on them on review simply reinforces the accusations of cheating players.

Surely the casinos want the somewhat naive players who know little about IP addresses, computers, and what constitutes a "player" in the eyes of a casino. There are two individuals, who through ignorance of how things work have opened separate accounts at the same casino. Account fraud is where a SINGLE individual applies under made up or borrowed identities for several accounts offering generous bonuses that are meant only to be claimed once.

If casinos have to come down really hard on the mistakes to weed out the fraud then they MUST look at implementing software that prevents automated registering if a duplication, or potential duplication, of details is detected. The customer should then be asked to contact the management in order to verify that they are a genuine first time registrant before an account can be opened. if this was done we should see an end to this type of honest mistake, and any multiple accounts that get past this check are more likely to be an attempt by an internet savvy "fraudster" who knows how to fool the software to prevent the duplication flags from triggering.

The THIRD account in this tale is yet to be explained.
I believe this issue will eventually cause grief for the industry, as new players will become increasingly fearful of being accused of fraud, even though they may be totally innocent - and have no redress due to the lack of regulation for much of the industry.

If I moved house, and took over the former owner's broadband contract, or even bought a second hand PC, I would also have reservations on this matter as I would have no idea what casinos the previous owner had used, or whether they had been blacklisted by any casino groups. I could find myself in big troubles with little means of appeal and will have no idea why!

I have never had this trouble, but I have lived alone, got the PC new, and had the broadband installed (and IP address allocated) myself.

Perhaps we should have all this checking done before depositing, but most casinos seem not to want to make us wait before we play (and lose?); in case we change our minds perhaps?

 

[Anthonicole]

This does breach the terms with two accounts, however how can it be fraud if the player has discussed the mistake with CS and come to an arrangement that appears to be a way out. If CS strike a deal for "exceptional circumstances" with a player(s) they should ensure it is honoured, AND that a person of appropriate authority makes the agreement in writing as an E-mail. CS making verbal deals, and then management going back on them on review simply reinforces the accusations of cheating players.

Surely the casinos want the somewhat naive players who know little about IP addresses, computers, and what constitutes a "player" in the eyes of a casino. There are two individuals, who through ignorance of how things work have opened separate accounts at the same casino. Account fraud is where a SINGLE individual applies under made up or borrowed identities for several accounts offering generous bonuses that are meant only to be claimed once.

If casinos have to come down really hard on the mistakes to weed out the fraud then they MUST look at implementing software that prevents automated registering if a duplication, or potential duplication, of details is detected. The customer should then be asked to contact the management in order to verify that they are a genuine first time registrant before an account can be opened. if this was done we should see an end to this type of honest mistake, and any multiple accounts that get past this check are more likely to be an attempt by an internet savvy "fraudster" who knows how to fool the software to prevent the duplication flags from triggering.

The THIRD account in this tale is yet to be explained.
I believe this issue will eventually cause grief for the industry, as new players will become increasingly fearful of being accused of fraud, even though they may be totally innocent - and have no redress due to the lack of regulation for much of the industry.

If I moved house, and took over the former owner's broadband contract, or even bought a second hand PC, I would also have reservations on this matter as I would have no idea what casinos the previous owner had used, or whether they had been blacklisted by any casino groups. I could find myself in big troubles with little means of appeal and will have no idea why!

I have never had this trouble, but I have lived alone, got the PC new, and had the broadband installed (and IP address allocated) myself.

Perhaps we should have all this checking done before depositing, but most casinos seem not to want to make us wait before we play (and lose?); in case we change our minds perhaps?

Yes, I agree with you. However, I am not sure how there is a third account. Many friends/family members come over to our house and use our computers (we have two). I am just never going to play online again. We've learned a lesson with this. We are honest people who make a honest living and have no reason to defraud a casino. Thanks everyone for listening.

 

[tennis_balls]

sharing your neteller account with a girl?

now that's what I call a gambler!

 

[vinylweatherman]

Likely explanation.

Yes, I agree with you. However, I am not sure how there is a third account. Many friends/family members come over to our house and use our computers (we have two). I am just never going to play online again. We've learned a lesson with this. We are honest people who make a honest living and have no reason to defraud a casino. Thanks everyone for listening.

I think this offers a likely explanation for the third account. Not all countries afford citizens the luxury of a PC each. Even people here in the UK will share one PC with extended family if they don't have the means to afford around 500 per family. This is where the problem lies. It is important to appoint a family member as "administrator" for online gaming/gambling, and record who has an account and where on that one PC. This record will prevent such accidental duplication, and is the only way we can guard against it ourselves where we share a single PC with an extended network of family and friends. Gambling should be discussed openly, so no friend or family member is tempted to not record an account.
If there is ANY DOUBT as to whether a multiple account situation has arisen, or is likely to, contact the casino CS BEFORE making that first deposit. A reputable casino will give a ruling (OK or not), and will stick to it even if you win!
Again, another potential player scared off by heavy handed "anti-fraud" tactics and lack of real means of appeal. Not only are you scared off, but all your friends and family have heard your tale, will tell their friends, and quite a few people will have a negative view of the industry reinforced, or will gain such negative view where before they had a neutral or even positive view. Once the law makers get a negative view, we get the situation as in the States and Italy, and many casinos have already insulted whole countries by declaring them as "hotbeds of fraud". We must surely be at a point where further growth will be inhibited by these negative pressures. Casinos must change the way they handle these matters of "security", so that there is more openness and understanding that there ARE honest mistakes made.

Casinos don't like us posting that "we were robbed" or that they are "thieves" when it is THEY who have simply made a mistake that they would like the opportunity to rectify; so please give players tripped by "security" the same opportunity to clear up the matter before labelling them as "account fraudsters" and cutting off all communications as often happens.

 

[Simmo!]

Anthonicole.

I don't suppose you have a copy of the email/chat transcript from CP saying it was okay for you to do this, do you? If so, I'd suggest doing a PAB with Bryan and letting him get to the bottom of this.

Otherwise I am afraid it is a question of your word against the casino. And in light of the fact that the T&C's have been breached, if the casino denies that they gave you permission to do this then there isn't much that anyone can do.

Unfortunately, there are a number of players who set out to try and take advantage of bonuses fraudulently at every casino and their actions tarnish us all, so when an honest mistake occurs, we all get tarred with the same brush. A lot of people have noticed bonuses have come with harsher and harsher conditions and those players who abuse the system have a large part to play in this.

 

[Anthonicole]

Emails

I don't suppose you have a copy of the email/chat transcript from CP saying it was okay for you to do this, do you? .

Here's a transcript from my last conversation with Crystal Palace via email.


From: (EMAIL DELETED)
Sent: Thursday, 6 April 2006 9:19 AM
To: Support - Crystalpalace Casino
Subject: **Account Inquiry** Please RESPOND!


On March 26, I made a deposit of $300 into Crystal Palace Casino using the WINBIG1 promotion. On the same day I tried to make a withdrawal of $450 without realizing that I had to wager a certain percentage before I can make a withdrawal; therefore it was declined. As of the current date, I have wagered enough according to your terms and conditions so I tried to withdrawal $625 on March 28. This was also declined. When I called customer support, the man told me the reason it was declined was because my boyfriend's name, Anthony (LAST NAME DELETED), somehow got on my Crystal Palace account and it didn't match the Neteller account so it got kicked back when they were supposed to delete his altogether. This is because we were at the same address and had set up accounts without realizing it until it was too late. This issue was resolved as well. Anthony's account was zero'd and removed leaving only (NICOLE'S USER NAME DELETED) under my name, Nicole (LAST NAME DELETED). The man told me to re-submit my withdrawal request and he will process it and it should be in my Neteller account within 4-7 business days from April 2. Today I checked my account and it was declined again. I called customer support again and was told that there was a "timeout" error and it couldn't be processed, but to submit the withdrawal again and it should go through. So I now have another pending withdrawal on my account history for $625. I just want to make sure that this issue gets expedited because I do not see what the hold up is and why I have to wait so long for my money?

Please reassure me that this issue is being resolved. I would greatly appreciate your prompt response.

Thank you.

Sincerely,
Nicole (LAST NAME REMOVED)

Account Name: (REMOVED)
Deleted Account: (REMOVED)


This was Crystal Palace's response:


Dear Nicole,

Thank you for your inquiry. As of this time, you have met your wagering requirement. Your withdrawal request is now pending in our system and will be processed within 4-7 working days. Please be patient.

Best Regards,
Robert
Support Team
(US Toll Free) 1800 824 3175
(US Toll Free Fax) 18885090575

Thank you again for looking into this matter for us. We sincerely appreciate it.

 

[Simmo!]

Okay - i have thoughts on this but i think further public discussion could do more harm than good, until it is resolved one way or the other.

I'd suggest doing an Offline PAB to the Meister (see Announcements above on how to proceed) asking him what he thinks. Include the email transcripts and point him to this thread.

When he gets back, he'll take a look.

Cheers

Simmo!

 

[Anthonicole]

Thank you Simmo!

Okay - i have thoughts on this but i think further public discussion could do more harm than good, until it is resolved one way or the other.

I'd suggest doing an Offline PAB to the Meister (see Announcements above on how to proceed) asking him what he thinks. Include the email transcripts and point him to this thread.

When he gets back, he'll take a look.

Cheers

Simmo!

Thank you Simmo! We will do as you request. We appreciate your help so much!