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Crystal Palace (Not Recommended!)

Discussion in 'Casino Complaints - Bonus Issues' started by Anthonicole, Apr 12, 2006.

    Apr 12, 2006
  1. Anthonicole

    Anthonicole Dormant account

    Occupation:
    none
    Location:
    IL
    As a first time customer, I used a promotion on March 26, 2006 at Crystal Palace Casino depositing $300 to make a total of $450 with the bonus. According to Crystal Palace Customer Support, I met my wagering requirement (and, I have saved an email from them that states this), on March 28 so I decided to withdrawal $625 (what was in my account). The withdrawal request has sofar been declined 4 times. In the midst of each request that was declined, I called customer support to ask why this was happening. They informed me that for security reasons the request was "timed out" and to re-submit my request and it should go through to my Neteller account without any problems within 4-7 business days. This still hasn't happened. Yesterday I called them again and the representative said the same thing. I kindly asked when I should expect my money in my Neteller account and they said Monday. What is going on? I've been receiving the same run-a-round now for over two weeks. I filed a complaint with the Montana Player Dispute company at You must register/login in order to see the link. after finding out that Crystal Palace is a Safebet organization operated with RTG software. I was not aware that RTG is not recommended until I started reading a few different forums. The delay in my payment is becoming very annoying. Do I consider it a loss? What other accredited organizations can help me resolve this issue? Specifically http://www.onlinecasinoreviewer.com/roguecasinos.htm has an email address to contact when someone has a problem cashing out of a RTG Casino. It is This email is not visible to you.. Should I try to contact them as well? I just want a resolution so I can get rid of this headache! :eek: Casinomeister what should I do?
     
    Last edited: Apr 12, 2006
  2. Apr 12, 2006
  3. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Fine post... But why open a new thread when there are already soooo many existing ones about Curan's "Casino" joints?
    The most recent one is here, right next to yours.
     
  4. Apr 12, 2006
  5. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    Well, most people know that there is no Safebet-site/organization exist

    and

    RTG is not recommended?!

    False

    Did you try eg iNetBet, Bodog, Casino Extreme, etc?!
     
  6. Apr 12, 2006
  7. Anthonicole

    Anthonicole Dormant account

    Occupation:
    none
    Location:
    IL
    Crystal Palace

    That didn't help me resolve my problem. I guess this website doesn't help much.
     
  8. Apr 13, 2006
  9. Anthonicole

    Anthonicole Dormant account

    Occupation:
    none
    Location:
    IL
    How was I supposed to know that a Safebet site doesn't exist when it says it right here: (taken directly from their site)

    Welcome to Crystal Palace! Bring the ultimate in Las Vegas style casino action right to your door. We feature the most exciting casino games with guaranteed payouts, the best odds in the business and experienced and professional staff here to help you.

    We offer the top online casino gambling action of on the internet! Play fantastic online casino games like Blackjack, Poker, Baccarat, Roulette and Craps with all of the excitement of an actual casino right on your desktop.

    At Crystal Palace, we guarantee a authentic, safe gaming platform for all levels of play at our online casino. Our top of the line security measures, including 128-bit encryption, are the highest available today. For the ultimate in worry free online casino gaming, all deposits, activity and play are recorded and can be made available for your review upon request.

    Crystal Palace Casino is a SafeBet certified online casino which means our online casino games are independently tested by a well-respected, non-profit gaming organization. Safebet membership for online casinos requires sufficient resources to operate at the highest standards and fair play.

    If you have any questions about our games, security measures, payouts, or odds please do not hesitate to contact us, at any time 24 hours a day, 365 days a year at This email is not visible to you.. You can also contact us by calling toll free from the U.S. 1-800-824-3175. Our professional, experienced support staff will be glad to assist you, and it shows!!

    The Gaming license holder, Doleplex, operates The Crystal Palace Casino, which is based in Cyprus at:

    Suite 101, Artemisia Business Centre
    14 Charalambos Mouskos Street

    PO Box 28770
    2082 Nicosia
    Cyprus

    Thank you,
    Crystal Palace Casino Management.


    I guess it doesn't matter. It's sad the these gaming companies can say one thing and do another at the expense of their "customers."
     
  10. Apr 13, 2006
  11. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Sorry Anthonicole, I did not mean to offend you. The suggestion was rather meant to keep the countless Curran-postings in a better overview.

    There is a record-amount of threads about Doleplex Casinos and you can find lots of info about their modus operandi in these.
    Posting about your problem is fine and appreciated so members will know better what is going on out there, for now the complaint at Montana is all you can do though.

    I am still owed a decent amount of money by Curran myself (as perthis thread, so I very well know what your pain feels like. Montana did not help me with my case because back then I was not aware of their 60-day term that Montana allows you to claim a dispute about a Casino.

    Anthonicole, I really want to see you getting paid legit the winnings but have to say that you could have known more by investigating better what Casino you want to invest money in before it was too late.

    Mr. Warrencloudcurran posted in this forum again a couple days ago so perhaps he is reading this and wants to step in, eventually. :rolleyes: -Dreams, dreams.......
     
  12. Apr 13, 2006
  13. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    I checked that already

    Basically, i make research before i start playing at any casino


    People had opinions. And you asked:

    While Casinomeister is not available

    Well, contact "Mr Oliver Curran"
    http://www.casinomeister.com/forums/members/oliver_curran.html

    Location:
    Australia

    Occupation:
    Casino Manager

    Casino Properties:
    Doloplex Group
    Crystal Palace
    High Rollers Lounge
    My Online Casino
    Vegas Riches
    Casino Zeal
    Cleopatras Casino
    Americas Online
    ClubMardiGras
    Club Regal
    American Circus Casino
    American Grand Casino
    Golden Nile Casino
    Lucky Coin Casino
    Lucky Pyramid Casino
    Royal Circus Casino
     
  14. Apr 13, 2006
  15. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    Has any member of this forum ever received a reply after sending a PM to Mr Oliver Curran??
     
  16. Apr 13, 2006
  17. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    LOL, not sure. But:
    oliver_curran
    Casino Representative
    Last Activity: 9th April 2006 09:25 AM
     
  18. Apr 13, 2006
  19. OliverCurran

    OliverCurran Dormant account

    Occupation:
    Casino Manager
    Location:
    Malta
    Account Update

    Dear Anthony

    I have looked into your Crystal Palace account. Unfortunately you have been involved in a clear case of multiple-account fraud.

    There are three accounts in Crystal Palace registered to the same IP address as you. One of these is even registered to the same address, and the player there 'Nicole' is using the same NETeller account as you.

    In both accounts you have redeemed the same sign-on bonus.

    I strongly recommend you read our terms and conditions:
    You must register/login in order to see the link.

    Here you will read that:
    1. Only players who have registered a Real account are eligible to receive Promotions. Only one Real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

    2. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).


    I have left your account with your deposit and removed the bonus funds/winnings from the balance. You can therefore request a withdrawal of your $300 deposit and I will then close your account.

    Best wishes for the future
    Oliver Curran
    Crystal Palace
    1800 824 3175
     
  20. Apr 13, 2006
  21. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Ways this site is helpful:

    1. It exists and has steady traffic.

    2. We have found out that "Safebet" is not safe.

    3. It is a grand place to vent and flame (but you should be careful with the former and avoid the latter).

    4. Many casino owners/managers read the site and give contact info.

    5. You can PAB and when CM is available, he will address it. However, I can understand why CM lets the dust settle a bit before jumping into a PAB (many times, the problem resolves itself).

    There have to be many more ways this site is helpful, so fellow forum members, please add your thoughts............:)
     
  22. Apr 13, 2006
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Timeout?

    Multiple account fraud, so why all the BS about a "timeout" from the CS then? Why was the deposit not simply returned and the accounts closed as per usual?

    It is hard to believe that all these cases are the result of player fraud given the past reputation of the casinos.

    I myself had a load of BS from your CS over $150, and I only ever had one account at Crystal Palace (I found out about "safebet" before actually depositing).
     
  24. Apr 13, 2006
  25. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    It's starting to wear pretty thin, isn't it? The same excuse just a few days later? Do we believe that all these denied cashouts at Doleplex casinos are multi accounters? Who corroborates this? Are we supposed to take Wazza's word for this?

    Come on.
     
  26. Apr 13, 2006
  27. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Anthonicole.

    You can have the last word on this before it degenerates. If you disagree with the casino's findings here about multiple accounts, let us know and I'll close the thread and we will "Pitch A Bitch" through the relevant link here at Meister (next week as he's away right now) and let CM sort it out when he returns.

    Cheers,

    Simmo!
     
  28. Apr 13, 2006
  29. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    LOL, now so we're locking the Cloud threads. "Degenerates"? Vinyl makes a valid point, and this is "degenerating"?
     
  30. Apr 13, 2006
  31. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    1) I said: "before it degenerates".

    2) Past issues at this casino are well documented for all to read.

    3) Turning this into another "lets-bash-the-casino-before-we-know-all-the-facts" thread may cloud (forgive the pun) this player's issue at hand. I think we should keep opinions out of it and concentrate on the facts.
     
    Last edited: Apr 13, 2006
  32. Apr 13, 2006
  33. Anthonicole

    Anthonicole Dormant account

    Occupation:
    none
    Location:
    IL

    Sir,

    Thanks so much for helping me. My girlfriend was really upset about her mistake.
    I just need to verify something. So even though I was honest and figured out that my girlfriend and I started accounts at the same address and initiated the call to Crystal Palace to straighten it out we still lose her winnings/bonus? I initially lost all the money on my account (my deposit/bonus/winnings) to zero it out so we would only have my girlfriends account, like support said to do to resolve the issue. My account was then deleted after I called and emailed to let them know it was zero'd out. Then Robert said we can continue to play on hers and if we win and make our wagering requirement, withdrawal everything from there without a problem, like we did. So therefore, in addition to losing the money from my account, we lose the bonus/winnings from her account as well, even though it was supposively straightened out?

    I appreciate your input.
     
  34. Apr 13, 2006
  35. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Seems Warren/Curran is right on this occasion

    This does breach the terms with two accounts, however how can it be fraud if the player has discussed the mistake with CS and come to an arrangement that appears to be a way out. If CS strike a deal for "exceptional circumstances" with a player(s) they should ensure it is honoured, AND that a person of appropriate authority makes the agreement in writing as an E-mail. CS making verbal deals, and then management going back on them on review simply reinforces the accusations of cheating players.

    Surely the casinos want the somewhat naive players who know little about IP addresses, computers, and what constitutes a "player" in the eyes of a casino. There are two individuals, who through ignorance of how things work have opened separate accounts at the same casino. Account fraud is where a SINGLE individual applies under made up or borrowed identities for several accounts offering generous bonuses that are meant only to be claimed once.

    If casinos have to come down really hard on the mistakes to weed out the fraud then they MUST look at implementing software that prevents automated registering if a duplication, or potential duplication, of details is detected. The customer should then be asked to contact the management in order to verify that they are a genuine first time registrant before an account can be opened. if this was done we should see an end to this type of honest mistake, and any multiple accounts that get past this check are more likely to be an attempt by an internet savvy "fraudster" who knows how to fool the software to prevent the duplication flags from triggering.

    The THIRD account in this tale is yet to be explained.
    I believe this issue will eventually cause grief for the industry, as new players will become increasingly fearful of being accused of fraud, even though they may be totally innocent - and have no redress due to the lack of regulation for much of the industry.

    If I moved house, and took over the former owner's broadband contract, or even bought a second hand PC, I would also have reservations on this matter as I would have no idea what casinos the previous owner had used, or whether they had been blacklisted by any casino groups. I could find myself in big troubles with little means of appeal and will have no idea why!

    I have never had this trouble, but I have lived alone, got the PC new, and had the broadband installed (and IP address allocated) myself.

    Perhaps we should have all this checking done before depositing, but most casinos seem not to want to make us wait before we play (and lose?); in case we change our minds perhaps?
     
    1 person likes this.
  36. Apr 13, 2006
  37. Anthonicole

    Anthonicole Dormant account

    Occupation:
    none
    Location:
    IL
    Yes, I agree with you. However, I am not sure how there is a third account. Many friends/family members come over to our house and use our computers (we have two). I am just never going to play online again. We've learned a lesson with this. We are honest people who make a honest living and have no reason to defraud a casino. Thanks everyone for listening.
     
  38. Apr 14, 2006
  39. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    sharing your neteller account with a girl?

    now that's what I call a gambler!
     

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