As a first time customer, I used a promotion on March 26, 2006 at Crystal Palace Casino depositing $300 to make a total of $450 with the bonus. According to Crystal Palace Customer Support, I met my wagering requirement (and, I have saved an email from them that states this), on March 28 so I decided to withdrawal $625 (what was in my account). The withdrawal request has sofar been declined 4 times. In the midst of each request that was declined, I called customer support to ask why this was happening. They informed me that for security reasons the request was "timed out" and to re-submit my request and it should go through to my Neteller account without any problems within 4-7 business days. This still hasn't happened. Yesterday I called them again and the representative said the same thing. I kindly asked when I should expect my money in my Neteller account and they said Monday. What is going on? I've been receiving the same run-a-round now for over two weeks. I filed a complaint with the Montana Player Dispute company at Link Removed ( Old/Invalid) after finding out that Crystal Palace is a Safebet organization operated with RTG software. I was not aware that RTG is not recommended until I started reading a few different forums. The delay in my payment is becoming very annoying. Do I consider it a loss? What other accredited organizations can help me resolve this issue? Specifically Outdated URL (Invalid) has an email address to contact when someone has a problem cashing out of a RTG Casino. It is [email protected]. Should I try to contact them as well? I just want a resolution so I can get rid of this headache! Casinomeister what should I do?