crystal palace, liars and dishonest

nikest

Banned User - violation of <a href="http://www.cas
i deposited us$100 using neteller account. and got a bonus of us$100. there wagering rquirement is 7x(deposit+bonus). and should withdraw over bonus+deposit. i am 100% sure that i wagered over 7x(bonus +deposit) and made a withdrawl of $250. they never sent me an email for verification docs and just locked my account. when i contacted them on phone , the person on phone told me that i wagered less $35. so thats why they just send my original deposit and denied to pay my winnings and locked my account. what a rip off. i am 100 % sure that i wagered more that us$1500. but they are not sending my play log and just locked my account.
 

Casinomeister

Forum Cheermeister
Staff member
nikest said:
i deposited us$100 using neteller account. and got a bonus of us$100. there wagering rquirement is 7x(deposit+bonus). and should withdraw over bonus+deposit. i am 100% sure that i wagered over 7x(bonus +deposit) and made a withdrawl of $250. they never sent me an email for verification docs and just locked my account. when i contacted them on phone , the person on phone told me that i wagered less $35. so thats why they just send my original deposit and denied to pay my winnings and locked my account. what a rip off. i am 100 % sure that i wagered more that us$1500. but they are not sending my play log and just locked my account.
In the meantime, I would rather you file a complaint here, so I can forward this to the casino:
http://www.casinomeister.com/problems.html
 

trick

Dormant account
nikest said:
...the person on phone told me that i wagered less $35. so thats why they just send my original deposit and denied to pay my winnings and locked my account. what a rip off. i am 100 % sure that i wagered more that us$1500.
Are you sure you did not play a game that did not count towards meeting the WR? There is a lot of difference between 35$ and 1500$....

Edit: From their terms: "Wagers placed on baccarat, craps or roulette are excluded from your wager total."

Is this the problem?
 
Last edited:

natik1974

Dormant account
No casino will take a chance of haveing a Fraudulent name

If I were you - I would check it again and again before making such a big fuss out of it.
Sounds fishy this gap - between your say and their say.
Usually, it is very unlikely that any casino will put its good name on the any risk for even $1500.
Check the wagering requirements 10 times before you use any bonus so next time you won't play and cry! :rolleyes:
 

winbig

Keep winning this amount.
trick said:
Are you sure you did not play a game that did not count towards meeting the WR? There is a lot of difference between 35$ and 1500$....

Edit: From their terms: "Wagers placed on baccarat, craps or roulette are excluded from your wager total."

Is this the problem?

I think he means $35 less than the amount he had....I could be mistaken
 

universexf6

Dormant account
nikest said:
i deposited us$100 using neteller account. and got a bonus of us$100. there wagering rquirement is 7x(deposit+bonus). and should withdraw over bonus+deposit. i am 100% sure that i wagered over 7x(bonus +deposit) and made a withdrawl of $250. they never sent me an email for verification docs and just locked my account. when i contacted them on phone , the person on phone told me that i wagered less $35. so thats why they just send my original deposit and denied to pay my winnings and locked my account. what a rip off. i am 100 % sure that i wagered more that us$1500. but they are not sending my play log and just locked my account.
Almost a same thing happned. Please do as CasinoMesiter says above. Most likely it will be solved.

By the way, the "support" over the phone is a true coward. I told the
the guy that I know well a Russian mafia ( I actually know btw ), he
almost started crying saying "this is not my casino and I am forwarding
your e-mail but doesn't know the outcome.." so on and on. Those people
are lower than mafias.
 

m249a

Dormant account
universexf6 said:
By the way, the "support" over the phone is a true coward. I told the
the guy that I know well a Russian mafia ( I actually know btw ), he
almost started crying saying "this is not my casino and I am forwarding
your e-mail but doesn't know the outcome.." so on and on. Those people
are lower than mafias.
:lolup: :lolup: :lolup:

That is the funniest thing I have read in a long long time. Good for you :thumbsup:
 

jpsartre

Dormant account
Making threats over the phone? Honestly, I fail to see the humour in that. Nothing funny about a bully me thinks....
 

universexf6

Dormant account
jpsartre said:
Making threats over the phone? Honestly, I fail to see the humour in that. Nothing funny about a bully me thinks....
Why is it a "THREAT"? They CONFISCATED my 3,000 USD and I kindly
announced that I have a very close mobster who is leading an organization
A LITTLE BIT CRIMINAL in Eastern Europe in my soft voice and the
whiner just couldn't stand there probably wetting his underwears. Well..
sorry for that.
 

nikest

Banned User - violation of <a href="http://www.cas
trick said:
Are you sure you did not play a game that did not count towards meeting the WR? There is a lot of difference between 35$ and 1500$....

Edit: From their terms: "Wagers placed on baccarat, craps or roulette are excluded from your wager total."

Is this the problem?

i played blackjack and i am supposed to wager $1400 on $100 bonus. i wagered over $1500. but the person on phone told me that i wagered $1365.which is a blunt lie.but still, if they think i wagered $35 less, is it not the way to tell me to wager more $35, rather than locking my account and refusing to send my log. thats a rip off.
 

trick

Dormant account
Sorry, I must have been more than tired reading your post :)

I agree that the casinos actions seems rather unreasonable.. File a complaint if you havent already done so...
 
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