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Crystal Palace Group - Please Read

Discussion in 'Casino Complaints - Bonus Issues' started by stupadazz, May 6, 2007.

    May 6, 2007
  1. stupadazz

    stupadazz Dormant account

    Occupation:
    Carpenter
    Location:
    So Cal
    Hello everyone;

    I have been an avid reader but never a member here, and I'd like to thank casinomeister staff & members for all the valuable information that I've ascertained from this site. Here is my story;

    Highrollers Lounge

    I received a $150 no deposit coupon in the mail for Highrollers Lounge, I go to their site and read the TOS to get all the details. I register and start to play 3-card poker and manage to get my account to over $6,000 after the 60x wager requirement.

    I call support to get more information on the withdraw process, they congratulate then tell me that it will take 4-7 days to process. Once approved they will lock down my account and zero it out ( max withdraw on that no deposit bonus 10x - $1,500 ).

    My request for withdraw was their overnight which is a check sent via UPS, this was on 2/2/07. A week goes by and there still is a the balance in my account so I call support again and they explain that due to the heavy volume of withdraws that they are behind, and insure me that it will be processed in the next 4-7 days.

    A friend of mine then informs me that I better go and read about Crystal Palace Group here at casinomeister's site. When I do I kick myself for not doing it prior to playing there, but realize that I should be happy that I didn't deposit any money. But that's not the point if I did or didn't deposit, it's if this casino has any ethics at all and do as they say.

    Another week goes by samething when I call I get the same answer, I never get angry or aggressive with them. Finally on 2/19/07 my account is zero'd out and it shows pending approval, so I call and they say that it should be in the next few days to be approved then they will send me my check via UPS and will email me with the details and tracking number.

    I give them the time and after another week no change, so I call and they tell me the samething. This kept going on until 3/15/07 when my request for withdraw was finally approved. So I call them and let them know that I still haven't received the email with the UPS tracking number. They tell me that there going to be a delay because they're changing the way that they do the overnight payments. They're changing to a temporary atm card instead of a check and it will be 7-10 days.

    I give them 2 weeks call them back up and get the same answer, so I then go to Kahawake site and send in a complaint there. I receive a reply the same day from Billie-Jo informing me that a file has been opened and they will be contacting the casino. And explained that they allow 2 weeks after emailing the casino before contacting them again. If nothing changes in the two weeks to email Kahawake again.

    Calling once a week to the casino I kept getting the same answers, It's now mid April and I email Kahawake again and they reply saying that they have emailed them again. I call support one more time and they say that their new system is in place and ready to go, that they have sent in a list to the bank with all the names. They said it should be sent to me within the next 3-4 days and an email will be sent to me with the details and UPS tracking number.

    A week later I call them again and get the same answer, at this time I've pretty much figured I was one more victim in a long list from the Crystal Palace Group. At the end of April I decided to change my approach when I called support and instead of being nice and passive I was going to be aggresive and confront them with all the complaints and their bad reputation.

    Then on 5/3/07 I get a signature only delivery from UPS, I don't recognize the sender as I open it up I find a short letter and folded up card holder with a card. Just like the ones you get when you receive a new credit card, the letter said to call a number to activate card. When I called it was Crystal Palace Support, they verified my information and said that the card would be activated in 24-48 hours. They had a website where you can check your balance and change the pin number ect.. When I went there it showed my balance at $0, I checked back the next day and the same $0 balance. You can imagine what I was thinking, that it's another one of their stall tactics.

    So I call the atm card support and found out that they were having a problem, they told me to check my account later that night. Later that night I was checking email and there was one from Highrollerslounge Support that said my withdraw had been approved and sent. So I go and check my balance again at the atm card site and wouldn't you know $1,500 balance. Wahooooooooo couldn't believe it, still don't, the down side of it is that no matter what your withdraw balance is it will never be the full amount as the atm card company charges you a hefty price to use the card and has a daily limt meaning multiple withdraws, charging you each time.

    But the end result is that I did finally get my money 3 months later but as they say " Better Late Than Never ". Thanks again to casinomeister & Kahawake for the help and information. To all those with pending cases there may be a light at the end of the tunnel good luck all.


    Mark
     
    5 people like this.
  2. May 7, 2007
  3. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    So if you divide your remaining funds by the hours you spent thinking about it and acting on it, you might just make out at minimum wage.

    Don't spend it all in one place :D and I wish you more luck in the future. Now you know where to look before playing.
     
  4. May 7, 2007
  5. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    I admire the OP's perseverance in this case. This is about more that recovering money; it's about standing up for principle. This outcome sends a message to these rogue casinos that they will not easily roll over every player using such stall tactics, and in the end they will be publicly exposed.
     
    1 person likes this.
  6. May 7, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Crumbs!

    You actually got Oliver to honour a ND free chip:what:

    That takes some doing, espesially as he probably doesn't expect to get it back after giving you the three month runaround.
     
  8. May 7, 2007
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I hope you've uninstalled their software and added their email addresses to your spam filter.
     
    1 person likes this.
  10. May 7, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I can just imagine....

    Hi there,
    You have been specially selected to receive a generous 1000% bonus on your next deposit of $1500. if you bust out in the same month, you will be eligible to re-use this coupon again, and again.


    This coupon may be used on all* games.





    * all games, except those played with cards, those using spinning wheels to display payouts, games that use dice, and games that do not make use of dice. Any breach of these exclusions will result in account closure and voiding of all balances.

    :rolleyes: :rolleyes:
     
  12. May 7, 2007
  13. jenn1381

    jenn1381 Meister Member

    Occupation:
    Data Management Assistant - Health unit
    Location:
    Canada

    lmao, gee sounds like a good deal to me, how do I sign up? :rolleyes:
     

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