Hi everyone. I am new here as well to online gaming. Please bear with me a minute and allow me to explain the situation that has me very frustrated and if anyone could affer any suggestions or ideas they would be greatly appreciated. A few weeks ago Crystal Palace sent me there soft ware and a code for $300 in "free money". I downloaded the software played the "free money" up to $1000 on slots and attempted to cashout via overnight express. I knew it seemed too good to be true so I called their customer service number and was told I couldn't cash out the money because the playing requirements of the free money hadn't been met. I had no problem with that reversed the withdrawal and lost the "free money". One week ago they sent me another disc and a code for $50 in "Free Money" this time I lost the money right away. Then I used an e check to fund my account with $50 of my money and a coupon to match my deposit with $50 of their money. I played for over 5 hours (on slots playing $5 to $20 per spin) and cashed out via Overnight Express $2000. I immediately called customer service to make sure everything was okay with the withdrawal. Customer Service assured me everything was fine, the withdrawal was valid and there was nothing further I needed to do other than wait the 4 to 7 seven business days for it to be processed. I waited 2 more days and just to be sure called cutomer service again asked the same questions and received the same reassurances. Well yesterday, the 5th business day, I get a generic email saying my withdrawal has been denied. I call customer service again and the agent told me there is no reason why the withdrawal should have been denied but it is the weekend there and therefore no one was around for him to transfer me to. He told me to call back when the weekend is over. I shot off an email to customer service after the phone call with no reply as of yet. I am beginning to feel as though they are just trying not pay me.