I played at Crystal Palace for the first time, won some money and cashed in. They payed me in a few days. I made another deposit for $200 later and won $100 again, I didn't claim any bonus this time, but I tried to cash in again.
Later I tried to log in to play again, and the account was locked. I emailed them and they replied:
Dear Wendi
Thank you for contacting Crystal Palace Casino.
Please note that Management has decided to close your account
due to the nature of your wagering and gaming patterns.
Management reserves the right to decide which players to retain
as members.
Best regards,
Aakash
Crystal Palace Casino
I emailed them and asked why and they replied this time with this email:
Dear Wendi,
Please note that you have been using the same NETeller account on various accounts, which is a violation of the terms of our casino.
Therefore your account has been locked and it will not be reopened.
Best regards
Oliver Curran
Customer Relations Manager
Crystal Palace Casino
[email protected]
(Toll Free USA): 1-800-824-3175
What ever they're saying is not making sense. I emailed them again to ask for proof. They simply didn't reply.
They are holding on to the $300 I have in there, $200 of that I deposit.
Casino Meister, please help me!
Wendi