shoot me now
Thanks for the advice - that's exactly what I've been doing hoping they'd get sick of me! I follow up the phone call with an email just to help document everything. I took screenshots of my withdrawal and all that good stuff. Does that guy who answers the phone ever sleep? I call during all hours of the day and it's always him answering. Funny, he answers with "online support, may I help you?" and NEVER gives his name...but e-mails? No problemo! I can't begin to tell you how worried I am (as I'm sure you already know since you've been in the same boat).
Sent: Thursday, March 02, 2006 11:59 AM
To: Support - Crystalpalace Casino
Subject: RE: Withdrawal (Player ID: xxxx)
Reference Player Acct: xxxx
Hello, today is Wed., March 1st and I called your customer support
hour ago. I requested to speak with the accounts department, but there
no one there at the moment to assist me. The person whom I spoke with
checked into my account and informed me that my withdrawal request in
Crystal Palace casino has been fowarded to the accounts dept. I made a
deposit via Firepay on the 16th of February and I cashed out my money
16th of February and have not yet received any funds. Please see that
message is forwarded to the correct department, as your policy says
are processed within 4 to 7 business days, and I have well exceeded
amount of time.
Thank you for your e-mail.
As you have been told by one of the representatives , your withdrawal
with the accounting department and will be taken care of as soon as
possible. This e-mail will be forwarded to the accounting department.
If you have any further queries please don't hesitate to contact our
I usually start with a $100 at any given casino (and NEVER claim ANY bonus)and that is what I started with here. Won $1600.00 and the time frame states 4-5 days (no weekends) so I waited till the 6th day and called to find out why my money was still sitting there in the account and that is when I started getting worried. The rep said that they were "backed up" ..etc etc...all the sorry excuses...and the next day the money was out of my account so I waited 2 more days....called...same excuses...
So, I continued to call daily as I said, got the same person (same time) and I guess he finally ran out of excuses...but I was sweating it after readin here about that casino....never have I gone back since..
KEEP CALLING them! Make them realize the only way to get rid of you is to pay you your money! Very good luck to you!