Seems this post and my call to RTG woke crown vegas up!! I just have received my cashin in my prepaidatm account, bellow is the letter from there manager:
With regards to the issue regarding your cashout, I would like to say that I
have subsequently liased with the accounts department and am pleased to
advise that we have come to the following conclusion:
After detailed examination of your game logs we have indeed found that your
play on Roulette was subsequent to your cash in. As you correctly state, the
game logs indicate that the cashin was done at 12:20 and play on roulette
first occurred at 02:17. Our accounts representative clearly did not take
this into consideration when denying your withdrawal.
As you can see, this is a simple case of human error. For that I, on behalf
of Crown Vegas Casino, apologise unequivocally. We have already transferred
the remainder of your withdrawal, as per your request, to your Prepaid ATM
In closing, I would like to add that Crown Vegas Casino has, since it's
inception, sought to provide our players with a top class online casino
where they feel safe, secure and at ease with the gaming destination they
have chosen. This principle extends to all branches of our undertaking from
support through to management. Obviously as with any online casino, we have
certain terms and conditions in place. These terms are laid out clearly and
in full leaving no doubt as to where the player stands with regards to
wagering, cashouts and the like. We believe that this ensures transparency
throughout for both player and casino. There are times however, when the
question of human error is raised, whether it be on the side of the player
or the casino. Under my management, we have taken the position that at these
times logic must prevail. We believe that this is precisely what has
occurred in your case. My only disappointment with the whole issue is that
you did not contact me sooner so that the situation could be resolved in a
timeous and fair manner via the correct channels.
Nonetheless, we are pleased that the situation has been cleared up. Again, I
offer our full and sincere apologies for this unfortunate - and indeed
isolated - event. We trust that this aside, your gaming experience was an
enjoyable one and that we will see you back in the near future. As many of
our patrons will testify, Crown Vegas offers one of the best all round
gaming experiences on the net today. We urge you and other players to put us
to the test. I can guarantee that you or they will not be disappointed.
Thank you once again for choosing Crown Vegas as your gaming destination. We
certainly value your patronage. Remember, if you have any further questions
or comments feel free to contact me directly.
Crown Vegas Online Casino
Get the Royal Treatment!
I guess that went pretty fast, and i sure they saw the montana dispute, i did emaill the manager yesterday when i found out i was being denied.
So maybe in the end Crown Vegas is not that bad of a RTG casino to play at.