Hi Spear, Jetset, Bryan, Jyde :
Vtrac is one of the good guys. He is not making a frivolous or deceitful complaint.
I've known him very well for several years now. A man of integrity - scrupulously honest and forthright in all matters between us. Have, and continue to trust him entirely and he has been unfailingly reliable.
Also know him by reputation from other folks who have, over the years, shared with me their high regard for his abiities and honesty, and similarily hold him in a position of trust.
In online gaming he has helped other gamblers who have had problems with casinos and, ironically, I personally know he has assisted your efforts (via a third party) in supporting fair casino play.
The way this thread was developing was concerned that an important message/warning was going to get lost in the uncertainty of an anonymous allegation.
As for screwing up on T&C's when lured into playing with a bonus, well we have all lost our virginity in that area [a few times
]. And we've all seen complaints from dishonest (or dillusional?)players who try to suck you guys into going to bat for them hopeing to recover some cash from the casino. Then when you report back to them how the casino shows the player messed up, they say "Oh well it was worth a try". !!!*^##!!!! ...... Well this is NOT one of those cases.
I've known vtrac to make errors in gambling online. He lets people know, as i do, make light of it - then move on. And the 4 figure account balance in question here does not seem of the scale to cause gamblers anxiety.
So, FYI, vtrac is a straight shooter.