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Crown Vegas is trying to steal my winnings on a 4k royal

Discussion in 'Online Casino and Poker Complaints - old section' started by vtrac, May 20, 2003.

  1. vtrac

    vtrac Dormant account

    Last week I recieved an email from Crown Vegas with a coupon code. They send out 1-2 coupon codes a week, which I usually ignore, but I decided to play coupon QM7CA, which is a 33% bonus up to $330 free. So I deposit $990 and recieved approximately $327 in bonus money instantly. The email had the following rules attached to the email, which I read over to make sure that I qualified:
    _________________________________________________
    33% BONUS! Up To $330 FREE!!! - Coupon Code: QM7CA

    *Max cash out = 10x your deposit. All excess winnings will be voided
    *Please note these bonuses can only be taken up once !
    *Other bonuses, comp points or any free money(manager deposit) cannot be used in conjunction with this offer!
    *No further deposits may be introduced until play-through requirements have been met. Failure to comply will result in your entire winnings (including those made prior to the new deposit) being made null & void.
    *Bonuses may NOT be played first or used on Pontoon, Baccarat, Craps and Roulette until the bonus wagering requirements have been met. All illegal play will void winnings and bonuses.
    *Bonuses must be played out one at a time and each bonus requires a new deposit.
    *Play-through is 15x both the deposit and the Bonus.(All Blackjack and Video Poker games = 20x play-through on your deposit and bonus for this promotion only.)
    Example: play-through 15x $200(deposit $100 + bonus $100) = $3000 play-through required.
    *Danish players play-through is 30x both the deposit and the Bonus.(All Blackjack games = 40x play-through on your deposit and bonus for this

    PM _020403
    _________________________________________________


    I wagered at least $10k over the minimum, and in doing so I managed to hit a $4k royal playing Jacks or Better. I was very excited, and requested a withdrawl of $5176 via ACH. Today I check my email and got this:

    _________________________________________________
    Dear Victor

    I am writing to you with regards to your withdrawal request of $5176. Unfortunately your withdrawal has been denied due to the fact that you played on a "first time depositors bonus" , when you have already deposited and taken up a coupon in the casino. According to the rules for this bonus, the winnings have been made void, however we have refunded your $990 deposit into your casino account.

    I apologize for any inconvenience caused and thank-you for your understanding.

    Should you have any queries please don't hesitate to contact me.

    Kind Regards

    Nikki Marriott
    VIP Manager
    Crown Vegas Online Casino
    Get the Royal Treatment!
    You must register/login in order to see the link.
    _________________________________________________


    While playing, I was down at one point to only a $350 or so. I had managed to climb back up to ~$750 or so when I hit my royal.

    Crown Vegas had several days from the time I entered the coupon to the day I hit the royal to inform me that I used an invalid coupon code. I am certain that had I cashed out a net loss, they would not have refunded my $990 because of the "coupon" issue. However, I cash out a large win, and this is what happens. As you can clearly see by reading the rules of the coupon, there is NOTHING that states this is a new player bonus.

    This is ridiculous! Deceptive practices like this by Crown Vegas and the likes at RTG are a curse to the industry. Any honorable casino would not have allowed me to use this coupon in the first place, and even if this "mistake" was made, they would simply just remove the bonus amount from my winnings. Voiding my winnings is nothing more than simple theft.

    Avoid Crown Vegas! (and the rest of RTG for that matter)
     
  2. vtrac

    vtrac Dormant account

    Any advice as to what I can do to get my winnings would greatly be appreciated.
     
  3. jpm

    jpm Dormant account

    I know that Bryan has said he will handle no more complaints about RTGs due to their abysmal record.

    Did you actually get this coupon in one of their many weekly emails? I get those all the time too, but didn't see this one. If in fact this was a new player bonus, then what they did was to turn the clock back on your play and make it seem like the whole thing never occurred.
     
  4. nikkicv

    nikkicv Dormant account

    Please see below the Rules for the coupon QM7CA :

    33% BONUS! Up To $330 FREE!!! - Coupon Code: QM7CA

    *Please note these bonuses are for first time depositors only!
    *Max cash out = 10x your deposit. All excess winnings will be voided
    *Please note these bonuses can only be taken up once !
    *Other bonuses, comp points or any free money(manager deposit) cannot be used in conjunction with this offer!
    *No further deposits may be introduced until play-through requirements have been met. Failure to comply will result in your entire winnings (including those made prior to the new deposit) being made null & void.
    *Bonuses may NOT be played first or used on Pontoon, Baccarat, Craps and Roulette until the bonus wagering requirements have been met. All illegal play will void winnings and bonuses.
    *Bonuses must be played out one at a time and each bonus requires a new deposit.
    *Play-through is 15x both the deposit and the Bonus.(All Blackjack and Video Poker games = 20x play-through on your deposit and bonus for this promotion only.)
    Example: play-through 15x $200(deposit $100 + bonus $100) = $3000 play-through required.
    *Danish players play-through is 30x both the deposit and the Bonus.(All Blackjack games = 40x play-through on your deposit and bonus for this

    I have also included the link directly to these rules for anyone to have a look at.

    You must register/login in order to see the link.

    As you can clearly see the rules show that this is a first time depositors bonus.

    Vtrac won a very nice sum of money on his first signup bonus and Crown Vegas paid him out without any hassle and in a very timeous manner.

    I feel that Crown Vegas has been fair in sticking to the rules for our promos.

    If anyone has any queries regarding this issue or any of the promo rules, please address them to This email is not visible to you.

    Nikki Marriott
    Crown Vegas Casino
     
  5. jyde

    jyde Dormant account

    So - you're saying vtrac changed the terms before posting.

    vtrac?
     
  6. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Vtrac, do you have an original email copy you can send to me? Did anyone else receive this?
     
  7. jyde

    jyde Dormant account

    For the record - the page nikkicv linked was modified on Mon, 19 May 2003 10:22:09 GMT - so I'd really like to see a copy of the email from vtrac
     
  8. amandajm

    amandajm Experienced Member

    How can you tell that jyde please?
     
  9. jyde

    jyde Dormant account

    I'm a psychic :phaser:

    Some browsers can tell - and if you're a linuxfreak (which I'm not) you can look it up.
     
  10. amandajm

    amandajm Experienced Member

    What is a psychic please?
    What is a browser please?
    What is a linuxfreak please?

    Seriously though it would be a decent trick to know how to check like you have.

    More to the point..An error or misunderstanding cannot be the final excuse if it is proven they changed that page to suit.
     
  11. jyde

    jyde Dormant account

    A psychic is like a medium - someone who "see things". Internet Explorer and Netscape are browsers. Mozilla is a browser that can show when pages where changed. Linux is an operating system like Windows. If you know your Linux you can look up when a page was changed - don't ask me how.

    I'm not saying they changed the page to suit - I'm just saying you can't use it as "evidence" since it was changed recently.
     
  12. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Actually, I believe it shows when the page was last uploaded. And being uploaded doesn't necessarily mean a change of the text.

    I've been forwarded a copy of the email from the casino. It was an affiliate deal sent to affiliates to send to their players. There should be many more out there.
     
  13. jyde

    jyde Dormant account

    I agree - however uploaded/changed basically describes the same thing. But you have to agree that if the date had been 1 to 1 weeks ago there wouldn't have been much to discuss.
     
  14. jpm

    jpm Dormant account

    Still, it is interesting that the only difference in the two is the missing first line, which is key to the whole dispute.

    If it was an affiliate (aka f'ing spammer), then that could explain why he got it if he was already a member of the casino. I'm a member there too and get 2 or 3 a week, but have never seen this one.
     
  15. vtrac

    vtrac Dormant account

    First of all, I'm shocked at a casino that would stoop to this level. The terms were obviously changed AFTER I made my cashout. That is as unprofessional as you can get.

    Unfortunately, I don't have a copy of the email anymore. I copied and pasted the terms, AS THEY WERE, to a text document and deleted the email. My hotmail account has since emptied my deleted emails.

    Nikki, I still can't believe your actions. Do you really think I would change the terms before posting them here, and then INVITE YOU to participate in this thread? I wanted for CV (and you) to have a discussion of this matter and now you come here, basically calling me a liar. I'm dumbfounded.
     
  16. jyde

    jyde Dormant account

    How come the system allows existing players to claim new user bonuses? It's not the first time this turns out to be a problem.
     
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Perhaps a few more affiliates can come forward with the same email that was forwarded to me. That should settle it.

    And I agree with jyde, this has been a problem before.
    [color=ff0000](warning--long thread)[/color]
     
  18. jyde

    jyde Dormant account

    I find it strange that the casino keep handing new user bonuses out to existing players. I find it hard to believe the system can't tell one from another. I find it even stranger that players can play with this bonus for DAYS without problems. Judging from the old complaints it appears they're waiting for people to bust out or win big - so they can screw them over. The new user coupon from the old complaints (from the magazine) was claimed by SEVERAL existing players - most of them got paid in full except for those who won big.
     
  19. rainfall

    rainfall Dormant account

    I'm baaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaack

    Let's go over how crown vegas works

    They have stolen money... We know this
    They haven't even paid me my winnings without a bonus and my refunded my deposit so i can pay bryan back which i will.

    I still do not believe that the advertisement he got scanned had those terms as well. It would be SOOOO easy to add them in. It's called photoshop. I have no way to prove this but let me move on as this is irrelevant to this case

    ------------------------------------------------


    Let me tell you what crown does.

    They send an email from PETER - CLIENT LIASON to you even if you are an existing user offering you new user bonuses. The thing is "Peter" also sends out existing user bonuses. So if you did not check things out 100% every time. Let's say you got in the regular pattern of playing peter's promotions. You just put the coupon in and played. Over and Over. Eventually you would just stop checking terms and assuming they are the same. Regardless of what bryan will probably say this is how most online gamblers work. They get into patterns or habits. Which yes is their ignorance and does allow them to be screwed, but bryan is on complicit in these crimes.

    So it would be very easy to play a deal that you might assume was existing because crown vegas sends you and email from the same guy who sends you your normal weekly/weekend promos and if you didn't check EVERY SINGLE term and condition.

    Crown works like this quite often, and bryan CONTINUES to support them. I have seem as many complaints against them as prism

    For example the guy who posted on WOL that he got jacked by them because crown said max cashout was

    20 x deposit + bonus

    Yes in the world of PEMDAS this is only (20d)+b But in the world of casinos loosely writing everything this is 20(d+b).

    If i had complained here that a casino told me to wager 20 x d + b and i wagered (20d)+b instead of 20(d+b) bryan would have said. "Cmon you moron, wouldn't you assume its d+b as thats the way it is everywhere".

    Apparently Bryan ruled in favor of crown vegas again in the matter and the guy got screwed out of over 2000.00 thanks to bryan.

    It's amazing how traitors of the people can sleep at night. But then again, He does live in germany, and we know they have a background of being able to sleep after their wrongdoings..

    But then again what do you expect from a guy who completely plagiarizes Ben Franklin. (NOTE : See NYTIMES columnist for reference to what should happen to plagiarists and liars)
     
  20. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Rainfall is banned from the board. I won't tolerate his obnoxious hateful behaviour anymore.

    His statements are racist, demented, insulting, and just plain bullshit. I won't waste time with this idiot.

    Moving on...
     

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