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Question Crimsonbet or Betsocial - Anyone tried either of them?

Discussion in 'Online Casinos' started by molltrud, Jul 26, 2014.

    Jul 26, 2014
  1. molltrud

    molltrud Newbie member

    Occupation:
    IT
    Location:
    UK
    I got an email from Betsocial, offering 100% match on sports and/or casino up to £200. A quick email (and looking at their T&C's) show the two are affiliated but I could see where they were licensed.

    Anybody had any experience with either of them?

    Cheeeeers!!

    Chris
     
  2. Jul 26, 2014
  3. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    xhttps://www.bookmakersreview.com/bookmakers/crimsonbet#node_review_full_group_tabs_rating
     
    1 person likes this.
  4. Jul 26, 2014
  5. molltrud

    molltrud Newbie member

    Occupation:
    IT
    Location:
    UK
    Thanks!
     
  6. Jul 30, 2014
  7. Betsocial

    Betsocial I-Gaming Industry Representative

    Location:
    Malta
    Many thanks but BetSocial is nothing to do with Crimsonbet, it's a separate company.
     
  8. Jul 30, 2014
  9. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    From the betsocial page, bonus terms:
    "This promotion is open to all new players making their first deposit to Crimsonbet, in their chosen currency." :D
     
  10. Jul 30, 2014
  11. K2C

    K2C Experienced Member webmeister

    Occupation:
    Data analyst
    Location:
    USA
    with it own separate font and background colors, too.

    [​IMG]
     
  12. Jul 30, 2014
  13. Betsocial

    Betsocial I-Gaming Industry Representative

    Location:
    Malta
    :lolup: Thanks for pointing that out, must have come from an old template, will be changed immediately but can assure you these are separate operations.

    Cheers!
     
  14. Jul 30, 2014
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    But it doesn't look good, does it?
     
    1 person likes this.
  16. Jul 31, 2014
  17. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Umm , so if these are separate operations, how come the phone number to support to both is the same? I know you said old template, and i see you changed the email, but the phone numbers are identical.
     
  18. Jul 31, 2014
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    whats going on than? bit funny with the same number ect
     
  20. Jul 31, 2014
  21. Betsocial

    Betsocial I-Gaming Industry Representative

    Location:
    Malta
    Same software and support, different management company, other than that these two companies are not affiliated to each other in any way. Betsocial have had no major issues or complaints with customers at any time in terms of payments, account issues and resolving support issues and intend to keep it that way in order to provide an excellent service.
     
  22. Jul 31, 2014
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    More than good that you are on board, Im no expert but surley with the same number you have to have the same support? If its wrong than does not look good, I might be picking here but surley with them same numbers we going to end up speaking to same person?
     
  24. Jul 31, 2014
  25. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    [​IMG]
     
  26. Jul 31, 2014
  27. Betsocial

    Betsocial I-Gaming Industry Representative

    Location:
    Malta
    I suppose it's likely that you could speak to one of the same customer support staff, but ultimately we'd make any decisions that need to be raised regarding customer accounts, etc. It's not unusual that customers would speak to staff in the same support centers. Look at the Playtech sites for example. Only thing I can assure you is that we have not or have never been affiliated, associated or been in any way anything to do with Crimsonbet. It's almost equivalent to saying that you wouldn't play at one Playtech casino because another site on their network had had an issue with a customer account. We wish you fun and good luck wherever you choose to play. :)
     
  28. Jul 31, 2014
  29. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    so is mcdonalds and kfc they do love shaing numbers
     
  30. Jul 31, 2014
  31. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Well its alot different than having nothing to do with them? Im lost so if I had a problem I ring the same number. Hows that going to separate things
     
  32. Jul 31, 2014
  33. Betsocial

    Betsocial I-Gaming Industry Representative

    Location:
    Malta
    That number is not exclusively Crimsonbet's support center, there'd be other companies using that center for support.
     
  34. Jul 31, 2014
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Am I losing the plot here? if its exclusive for your selfs than why others be using it, It depletes the object
     
  36. Jul 31, 2014
  37. Betsocial

    Betsocial I-Gaming Industry Representative

    Location:
    Malta
    No it's ok, I'm pretty sure you're not losing the plot, just wanted to explain that there are likely several companies using the same support center. But as I explained earlier, any escalation on important customer issues would always be managed with us and we would always intend to deal with things in the best possible way for the customer having been sports and casino customers ourselves for many years. All we intend to do is to provide an excellent service at all times and for our customers to have fun and want to stay with us because they value the service and support, as well as the odds and games on offer.
     
    1 person likes this.
  38. Jul 31, 2014
  39. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    To BetSocial :

    Where are BetSocial licenced?

    Thanks.
     

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