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Credit where credit is due - Kudos Guts

Discussion in 'Online Casinos' started by Webzcas, Mar 28, 2016.

    Mar 28, 2016
  1. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    So after my wins playing Dark Knight Rises in the early hours of Saturday morning and also my session on Friday Night on Queen of the Nile 2, I have 3 separate withdrawals which I actioned, Friday night and Saturday morning. In total, a little over £2000.

    Anyhow on Saturday, I spoke to live chat after still seeing them awaiting to be approved. I was informed that the payments team are/were busy and they would be done the same day.

    Just logged onto Guts this morning, a Bank Holiday and see they are still waiting to be approved. Fired up live chat and there and then, Teemu, the team leader got them approved. No messing, just did it there and then.

    Second time I have used Guts Live Chat and the second time I have had a very good experience. Guts keep on excelling at what they do. Yes, they operate weekend processing and yes my withdrawals should have been actioned on Saturday. But, on a Bank Holiday, when the issue is brought to their attention, they resolve it there and then, whilst I am still on live chat.

    Superb service. Kudos Guts :thumbsup:
     
    4 people like this.
  2. Mar 28, 2016
  3. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    Guts is pretty awesome, similar thing happened to me at Betat they also very good, they processed my withdrawal straight away through live chat as I realised it was still pending overnight :)
     
    1 person likes this.
  4. Mar 28, 2016
  5. birthdaysuit

    birthdaysuit Dormant account

    Occupation:
    teacher
    Location:
    Berlin
    On easter weekend, too
     
  6. Mar 29, 2016
  7. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    My withdrawal is now safely deposited in my Bank Account. I love Guts. Some 31 hours after they processed it on Live Chat yesterday morning. :)
     
  8. Mar 29, 2016
  9. lotusch

    lotusch Megaways Slots, as useless as salt in your coffee webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    GUTS is just an awesome crowd and they always will be.
    I miss them every time I want to make a deposit.
    For me still the best casino out there with the best people running this casino and an awesome CS team.
    Withdrawals superfast and dedicated VIP support.

    Hope they will ever come back to the Irish market.
    I will re-open my account in a heartbeat. :thumbsup::thumbsup:
     

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