In response to Ravens query:
Raven had originally opened a Real Casino with Crazy Vegas Casino on 08/03/2002. For this account, the Player had taken advantage of the $10 Free Bonus for downloading and registering a Real account with Crazy Vegas Casino. Thereafter, on the 15/08/2002, Raven had opened a new account and purchased $50.00 and requested the 100% match Bonus for this purchase on this the second account.
Account 1 - opened on 3/8/2002 - $10 awarded
Account 2 - opened on 8/15/2002
As Per Casino terms and conditions a player may only have one real download account so her acc #1 was locked
Strictly one real account per household is permitted
( 1 : Eligibility-Point 2 ) - Raven at this time had two active accounts with us. Any other online casino would have considered this events as abuse and immediately would have locked out both accounts. The Crazy Vegas Casino Support Team took the decision, giving Raven the benefit of the doubt, assuming that she could have made a mistake and opened the duplicate account in error.
Her first account was then closed as Raven had played the Free $10.00 that was awarded to this account, and a purchase bonus was credited to the second account, which had been made her primary account. When Raven requested for the 100% match bonus, the management of Crazy Vegas Casino again took a decision and as a gesture of good faith, agreed to award Raven a total of $50.00 in bonuses. As per standard promotion, every PayPal Purchase will receive a 15% Purchase Bonus. Raven had already received the 15% purchase bonus of $7.50 for her $50.00 PayPal purchase on her second account. Note also that she had also received the Free $10 on her original account, thus giving a total of $17.50 in bonuses already awarded to Ravens Crazy Vegas Casino Account. i.e. $50.00 - $10.00 - $7.50 = $32.50
We then notified the player of our offer, however this offer was not to Ravens satisfaction. It was then decided that we would not remove the $10 Free Download bonus credited to her first account and awarded a total of $42.50 to Ravens second casino account, thus giving her a total of $60.00 in bonuses from Crazy Vegas Casino, she thus received more than a 100% Match Bonus.
We felt that these actions were correct in resolving this matter satisfactorily for all concerned parties.
The Support Team,
Crazy Vegas Casino