Roguish Crazy Luck Casino stole my money - 27000!

ekravcova

Dormant account
Joined
May 30, 2013
Location
Slovakia
I write about this case therefore, that I need help with this, I want my money back, and also as BIG WARNING for other players - NOT PLAY IN THIS CASINO - do not give winnings!
Sorry for my English, I speak only very little, but please, all players , READ this complaint and NOT play in this casino!!! I will write about complet practices in this casino, step by step.
I play in different casino long time - software Playtech, Mikrogaming, Rival etc . Therefore I ´am no new player.
I very good know about bonus promotion, T&C etc.
I has never had a problem in other casinos with withdraw or T&C etc. In this casino - STILL.
This casino still use unfair practices - still have technical problem with withdraw, still support deceive and mislead players. This no first experience, but this is worst experience with this casino. I want obtain my money and I will not never play in this casino.
So, my case step by step......:
1. I received mail about very good offer :
Hi Eli,
We are offering a special 485% bonus with wagering of only 15 times with no max cashout so please come online and grab this special offer.
Regards,
Support Team,
Crazy Luck Casino.
2. I go to chat and I write about this offer :
Please wait for a site operator to respond.
You are now chatting with 'Henry'
Henry: Hi
eli: Hi Henry :)
eli: I receive this mail : Hi Eli, We are offering a special 485% bonus with wagering of only 15 times with max cashout so please come online and grab this special offer. Regards, Support Team, Crazy Luck Casino.
eli: Please write me more
eli: minimum amount?
Henry: 250
Henry: and no max cashout
eli: I want 200 - and for this amount?
Henry: not possible 250
Henry: ?
eli: If 200 - max.cashout is how much?
Henry: 3510
eli: sec
Henry: are you still there
eli: ok, I can 250, 15x wagering and no max cashout, yes?
Henry: yes
eli: ok, I go to cashier, please prepare
Henry: ok
Ok, I believe my support, that this offer is super, NO MAX CASHOUT and 15x wagering. I play in other casinos, therefore I know, that NO MAX CASHOUT means, that If I win - I can withdraw ALL money - my win!
3. I went to the cashier and I made ​​a deposit: 205344754425794 250.00 Skrill COMPLETE May 11, 04:41:46 PM .
Attention please!! I did not click on promotions!!! My first step was made deposit!!
and next - Henry after my deposit started promotions and I received promised bonus money.
BUT!!!!! In promotions I see, that I have 40x wagering!!!!!! And cashout only 3x bonus times, not NO max cashout!!!!
Since in the past Henri said, that even if I look this information, I have fixed wagering and cashout what we agreed, I was calm.
4. Therefore I go play - and started this case....
I will not write, I will copy the chat, because there's a lot of content, and according this you will see , how the casino avoids payment of my win, fabricates various reasons, but - still promises that everything is ok - till at the last day!
Apparently they thought of everything I will lose while I play, and it will be fine, if seeing that we are waiting for payment and I win big money - suddenly everything is no true, started using stupid excuses and flicking the terms and conditions and threatened, that if I publish this - not pay me nothing!
Please read carefully all and please help me get my money!!
5. Chat 13.5.2013
Please wait for a site operator to respond.
You are now chatting with 'Henry'
Henry: Hi
Henry: Eli
Henry: how may i help you please ?
eli: Hi Henry
eli: I want end my withdraw today.
eli: I have chat with you about no max cashout
Henry: yes but sorry we are facing some technical issue so right now you are unable to place your withdrawa
eli: Please honest approach
eli: yes, before technical problems , now again....
eli: ok, I will wait
eli: but please repair my max cashout, why I have only 3x bonus, I wrtite before deposit that no max cashout!
Henry: at first time you can place 3*
eli: I hope that you remember what you write me!
Henry: yes
eli: so?
eli: first witdraw 3x and next ?
Henry: and rest of amount you can withdrawal after that
Henry: rest of amount
eli: but when I will make first withdraw - I will have rest money still on my account?
Henry: yes
eli: I make withdraw 3800 and 8000 I will have still on account, yes?
Henry: yes then you can withdra
eli: I do believe you, that this will be ok and I have complete money, If yes - I will write on all www, that your casino is serious :)
eli: and I will play next too in your casino.
eli: But please make all ok!
eli: and why now is technical problem?
eli: When can I choose?
Henry: the problem is not from our side it has from rival side so we are waiting for reply
eli: ok, I will back tomorrow again.
eli: bye :)
Henry: ok
6. Please wait for a site operator to respond.
You are now chatting with 'Henry'
Henry: Hi
Henry: Eli
eli: Hi Henry :)
eli: what news?
eli: about withdraw?
eli: I still have unavailable withdraw
Henry: Sorry you have to wait for next two more days but as i discussed with fianance team if you can deposit 350 euros then we can process your withdrawal of 2000 euros manually
eli: what?.......I must made deposit for possibility withdraw, this is joke?...
eli: I want withdraw complet, first 3800, if you write me, and next rest amount
Henry: then please wait
eli: How long else?.
Henry: for now we have update about 2 more days
eli: and If I now made deposit 350 - I immediately can withdraw 2000, and rest when???
Henry: if you will deposit then you can place your withdrawal for 3800 then you have to reverse your 1800
Henry: that means your 2000 will be in processing
eli: sec
eli: you starting with a very special practices
eli: Henry, you write me yesterday, that I can withdraw 3800
eli: and after 7 days again 3800 etc
Henry: yes i am telling you still now you can withdrawal 3800
Henry: but unfortunately you have to reverse 1800 out of 3800
eli: yes, but 1800 I must reverse, and rest amount I can withdraw when????? I have 32000 this moment, without bonus this is 31000
eli: 2000 only on this moment and rest amount when?
Henry: right now you will place withdrawal of 3800 then you will reverse 1800 and rest of amount will be later
Henry: so please right now think about 2000
Henry: its not a small amount
eli: yes, Henry , this ok amount, and you remember that I must have rest amount on my account, yes???
Henry: rest of amount will be 1800
Henry: because rest of amount will be already be underprocessing to check
eli: Ok, please write to this chat complet procedure - In this moment I have 32215, bonus - 1212,5, my money are 31000. If I withdraw 3800 and reverse 2000 - I will have 29200 on my account, SO?
eli: Henry, so?
Henry: you will place your withdrawal 3800 and then reverse 1800 and then your withdrawal amount will be 2000 and in your account you will be 1800
eli: WHY only 1800????
eli: I have promotion with NO max cashout, I have complet chat with you!!!
Henry: because i have already told you that reset of amount will be under processing because you have won with jackpot offer
Henry: and that will be in your account later
eli: No Henry, I do not want "later", I want SEE money in account, NO only 1800
eli: I will wait on complet withdraw
Henry: you can withdrawal 3800 euros
eli: yes, you write me yesterday that FIRST withdraw is 3800, and next withdraw again 3800 after 7 days, SO???
eli: and next again after 7 days etc
Henry: yes thats why i am telling your after 7 days you have to deposit again and you can withdrawal 3800
eli: Every week I must deposit for my withdraw?
Henry: yes
eli: why this obligation?...
Henry: minimum 50 euros
eli: ok, Henry, I do not now 2000, I will wait on first withdraw komplet 3800, yesterday you write me that 48 hours I must wait
eli: 24 hours is away
Henry: yes contact me day after tomorrow
eli: ok and please,
Henry: i will try to do some thing for you
eli: if I tomorrow made first withdraw - I will be complet rest amount in my account, yes?
Henry: not tomorrow you have to wait for day after tomorrow so please contact me day after tomorrow
eli: again 48 hours?..
eli: Henry please I not understand this : because i have already told you that reset of amount will be under processing because you have won with jackpot offer
eli: what jackpot offer is?
Henry: where you have won 9990 in one bet
Henry: so please contact me day after tomorrow
eli: ok..
eli: bye
7.Please wait for a site operator to respond.
You are now chatting with 'Henry'
Henry: Hi
eli: ?
Henry: Sorry got disconnected
eli: yes
eli: please write me answer
Henry: at first time you can place your withdrawal of 3800 euros
eli: yes, this I know
Henry: and then in next seven days you have to deposit once and you can withdrawal 3800 again
eli: and rest?
eli: after 7 days 3800, yes?
Henry: and you will also get 1697 in your account to play
Henry: and next seven days you will get same processdure
Henry: till when you can't place your withdrwawal around 31000
eli: super, and I dont understand what think by doing " reset of amount will be under processing " where I will have my money, if I don´t will have in my account. Please write mi this .
Henry: under processing means same as i told you now
eli: ok, and I will see this money on my account or?
Henry: that means total procedure will be continue till 31000
Henry: so would you like to go with same procedure from now
eli: yes
eli: sec
Henry: but today you must to reverse 2000 out of 3800
eli: yes, If I will have rest on my account - I can made withdraw to 31000, but you still write me, that If I made first withdraw - in my account I will be how much???
eli: you understand, I want See money rest amount in account
eli: this is really?
eli: or If I will not have on account - where I will have my rest amount
Henry: right now when you will place the withdrawal of 3800 then balance will be 0
Henry: and then next 7 days you will get same amount
eli: you give me???? again 3800?
Henry: yes but after 7 days
eli: and I again made withdraw, yes?
Henry: next 7 days you can place your withdrawal but today you have to reverse 2000 out of your first 3800 euros withdrawa
eli: and this procedure until payment 31000, yes?
eli: 3800 16.5, 3800 23.5, 3800 30.5 etc?
Henry: yes'
eli: Ok, Henry, I believe that all will be ok, because this is very big money for me, and if will be any problem - sorry, I will contact my lawyer, because I have complet all about this my win... If this will be ok - I will write on complet web site askgamblers.etc that I win in Crazy Luck and I get complet win. OK ? :)
Henry: ok
eli: good Henry, I do not want today 2000, I want first 3800 and after 7 days 3800 etc, ok? I will play else and tomorrow I will back and please prepare my withdraw and repare technical problems.
Henry: tomorrow not possible you have to wait till day after tomorrow
eli: ok, and saturday you work?
Henry: yes
eli: ok, thanks Henry :)
eli: today all :-D
eli: bye
Henry: so will you come on saturday
eli: yes :)
Henry: no need to contact tomorrow because tomorrow i will be not available here on chat with the name of henry so i no need to any confusion about deal
eli: ok Henry :)
eli: I will back saturday
Henry: because if you will contact tomorrow another will pick the chat may be they will told you different thing because they will not know about your account
Henry: ok
eli: ok, and your next name?
eli: surname?
Henry: chris
eli: because I want give tips for you :)
Henry: thanks
eli: ok Henry Chris :)
eli: bye and thanks :)
Henry: you are welcome and good luck
8. Chat 18.5.13 o 10.00
Henry: I meant you want to withdraw?
eli: yes :)
eli: I have 32212,5 now in my account
Henry: sure dear
eli: 1212,5 bonus :)
Henry: go to cashier page
Henry: Withdrawable :
Henry: 3887,5
eli: yes, first amount is 3887,5, and next money?
Henry: you can play with rest
eli: I will have on my account rest and I can play, yes?
eli: cca 27000, yes?
Henry: yes
eli: and second withdraw I can withdraw after 7 days
too 3887
Henry: ok
Henry: wait
eli: ok
Henry: it will not let you withdraw right now
Henry: you need to contact after 8 hours
Henry: my manager will be here at that time
Henry: and he can fix your account
eli: aha
eli: manager must be fix rest amount after my first withdraw, yes?
Henry: yes
Henry: I have just marked a complaint
Henry: i will get it done
eli: ok, I can back in after 8 hours for end withdraw, ok?
Henry: 1 moment
eli: ok
Henry: I have marked a complaint
Henry: you can contact after 8 hours
9.Chat 18.5 18:40
Please wait for a site operator to respond.
You are now chatting with 'Henry'
Henry: hI
eli: Hi Henry, you is Chris or Mike? :)
Henry: mike here
eli: Super Mike, I speak today with you :)
Henry: yes
eli: about my withdraw :)
eli: you send to manager about fix ?
Henry: sorry but you have to till monday
eli: why till monday?
eli: Today you write me that after 8 hours I can back and made withdraw
eli: manager done already fix amount?
Henry: just a sec
eli: ok
eli: I can send to you our chat
Henry: yes i know i have told you 8 hours for wait
Henry: but i got the mail also from manager but due to weekend they will not come in the office so you have to wait for monday
eli: aha.... oh, very long time waiting , and monday all will be OK? and I will be able to withdraw?..
eli: but today morning withdraw posiibility was functionally but now again no...
Henry: yes
eli: and fix amount only manager can , you don't know this :-D?
eli: please help me with this, I still wait and wait and wait :-(
Henry: till monday you have to wait
eli: oh, so ok, I will back monday and please prepare my withdraw with manager and fix rest amount, ok?
Henry: yes
eli: ok, thanks :)
eli: bye
10. Please wait for a site operator to respond.
You are now chatting with 'Henry'
Henry: Hi
eli: Hi :) you is Mike or Chris?
Henry: Mike
eli: super!
eli: Mike, I write with you about today withdraw, you remember?
Henry: just a sec
eli: that today manager made fix my rest amount
eli: and I can made withdraw
eli: ok
Henry: You can withdraw 2500 at once
eli: why only 2500 now??
Henry: right now
eli: but saturday you write me, that first withdraw can be 3887 and manager must fix rest amount for next withdraw.
eli: If I will made withdraw today only 2500 withdraw - next amount- withdraw when?..
Henry: today you have to deposit and then you can withdrawal your total $3800
eli: I have now 31000 /without bonus/, because I play with NO max cashout promotion, you write me yesterday, that manager today made fix rest amount, so when I can wihhdraw complet money - 31000?
Henry: as per promotion you can withdrawal only 3800
eli: no Mike,
eli: I have COMPLET OUR chat from days, when I made deposit ;-)
eli: I have NO max cashout
eli: I have video, prtscr etc
Henry: sorry but as per promotion you can withdrawal 3800
Henry: 3887.5
eli: If now you tell me, that I can withdraw only 3800 - I will be contact my lawyer and I will write to office for granting license
Henry: yes you can but as per promotion you can only 3887
eli: Please wait for a site operator to respond. You are now chatting with 'Henry' Henry: Hi eli: Hi Henry :) eli: I receive this mail : Hi Eli, We are offering a special 485% bonus with wagering of only 15 times with max cashout so please come online and grab this special offer. Regards, Support Team, Crazy Luck Casino. eli: Please write me more eli: minimum amount? Henry: 250 Henry: and no max cashout eli: I want 200 - and for this amount? Henry: not possible 250 Henry: ? eli: If 200 - max.cashout is how much? Henry: 3510 eli: sec Henry: are you still there eli: ok, I can 250, 15x wagering and no max cashout, yes? Henry: yes eli: ok, I go to cashier, please prepare Henry: ok
eli: Mike this is our chat with your support about max.cashout, please read
eli: you SEE this - Henry - NO max cashout for 250 deposit!!!!!!!!!!!!!!!!!!!!!!!
eli: and I questions - for 200 deposit - for 200 is max.cashout 3510!!!!!
eli: for 250 deposit - NO max cashout
eli: SO??????????????????
Henry: oh ok may it will be mistake but it was maximum cashout
Henry: not no max cashout
eli: Mike, still any mistake in your casino??????????????????????????????
Henry: we have changed the wagering and max cashout from 2*bonus+deposit
Henry: to 3*bonus+deposit
eli: before I deposit 100 - you write me - NO max cashout, if I win - you write me - sorry, mistake, because I need 200 deposit for no max cashout
Henry: no max cashout means no minimum cashout
eli: no no Mike, therefore I write with you, because I was need garancy about no max cashout!!!
eli: No Mike - I know, what is NO MAX CASHOUT
eli: No max cashout means - I can withdraw complet win!!!!
Henry: sorry i think there is some misunderstanding
eli: this is NO misunderstanding, THIS IS DELIBERATE CONFISKATION WINNING YOUR PLAYERS!!!! Mike, if today you write me this, why yesterday you write me about fix rest amount?????
eli: every day differently information!!!!!!!!!!!
Henry: we have told you about on your next deposit you can get same promotion and you can withdrawal 3800 again
eli: NO, I have COMPLET chat, you no write about same promotion, you write me about fix MY REST MONEY
eli: this chat I rec now too
Henry: rest of amount you can use to play
eli: yes, play and next withdraw!
Henry: whenever you will deposit
eli: Mike, please speak about this with David, because If I not get my ALL money - I will send this chat and VERY BIG WARNING on complet website - casinomeister, askgamblers - etc - about this unfair practices!!
Henry: yes sure you can but as per promotion you can withdrawal only 3887
Henry: you can also read the terms and condtions but we have changed the wagering for your account and max cashout from 2* to 3*
eli: if this is tru, WHY I have in chat , that for amount my deposit 200 EUR I have max. cashout only 3510????? and I ask - if I made 250 - you write me - if 250 - NO MAX cashout??? sorry, BUT I no STUPID!!!!
Henry: on that you have max cashout only 3510 but if you are depositing 350 then your withdrawal be more 300 euros
eli: bad calculate , If I made 200 - bonus 485% was 970 eur x3 =2910 only, No 3510, so????
eli: therefore I made deposit 250 for NO MAX CASHOUT
Henry: sorry but you can withdrawal only 3887
eli: this is no normal!!!!
eli: WHY support promise no max cashout and next use unfair practices???
Henry: Ok but we will check this issue who has done that
eli: this is no my problem!!!!!!
eli: I have our chat, in chat I have no max cashout
Henry: But you have to read the terms and condition
eli: yes, and I have mail from support too, and in mail I have promotions - Hi Eli, We are offering a special 485% bonus with wagering of only 15 times with no max cashout so please come online and grab this special offer. Regards, Support Team, Crazy Luck Casino.
eli: so??????
eli: still you promise wagering 15x, and in cashier I have 40x, promise no max cashout - and I have 3887 maximum, why this unfair practices???
Henry: if you will place your withdrawal and if you reverse any amount and you have play with that then you will play with that then you can withdrawal whatever you have won
Henry: but if your promotion has active then you can withdrawal limited
Henry: after bonus you can withdrawal any thing
Henry: we can change the wagering only not unlimited cashout
eli: So, If I understand good - I made now withdraw 3887, and rest amount I will be have on my account for play - 27000. And If I win with this money - I can withdraw win, YES?????
Henry: No
eli: so?
Henry: After withdrawal balance will be 0 if you want to unlimited cashout then you have to play with reversal money
Henry: you can reverse whatever you want
eli: I understand this, ok, But I still need know, why I not can withdraw all money, if you send me promotions with no max cashout!!!!!
eli: SO,
eli: please, I want made withdraw now 3887
Henry: ok but you have to deposit today same amount
Henry: that means 250
eli: WHY I MUST MADE DEPOSIT FOR WITHDRAW MY MONEY????????
eli: haloooooo??? you is casino or stupid joke???
eli: you have licence !!!!!
eli: this is no normalô practic!!!!
eli: I do not want made deposit, I WANT WITHDRAW
eli: so???
Henry: then you have to wait for 2 or 3 days
eli: I WAIT ALREADY 9 days!!!
eli: still every day next day!!!
eli: if I made now 250 - I can withdraw 3887 + 250??????
Henry: yes
eli: Immediately now???
eli: 4137
eli: ok, please prepare possible made deposit, I can made deposit 250 and made immediately withdraw 4137
Henry: yes
eli: ok, please go to cashier
Henry: ok go to cashier now
eli: ok, I have already
Henry: and please next time read all the terms and conditions
eli: ok, next?
Henry: place your withdraw
eli: in skrill is only 2500
eli: maximum
eli: so?
eli: first 2500 and next rest?
Henry: place your withdrawal and rest of amount you can play and you can withdrawal total balance whenever you want
/ I withdraw 2500 first, because I fear that lose complet Money. And rest Money is AWAY!!! /
11.Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Henry'
Henry: hi
eli: Hi, and else, I have 2500, and 27000 I have away, therefore COMPLET this case /complaint / I will send my lawyer for infestation license, because this is unfair practices and too I will write about this to casinomeister and askgamblers and I will ask about help with this and I will send VERY BIG WARNING for other players! I hope, that your casino will not have many players!!!!!!
eli: you write me weekly about technical, about FIX rest amount managers, about next and next, and today I lose complet money
Henry: YES if you think about this then you can but in the future whenever you will play in any casino then please before deposit please read all the terms and condition and clearify all the doubts
eli: Henry: I meant you want to withdraw? eli: yes :) eli: I have 32212,5 now in my account Henry: sure dear eli: 1212,5 bonus :) Henry: go to cashier page Henry: Withdrawable : Henry: 3887,5 eli: yes, first amount is 3887,5, and next money? Henry: you can play with rest eli: I will have on my account rest and I can play, yes? eli: cca 27000, yes? Henry: yes eli: and second withdraw I can withdraw after 7 days too 3887 Henry: ok Henry: wait eli: ok Henry: it will not let you withdraw right now Henry: you need to contact after 8 hours Henry: my manager will be here at that time Henry: and he can fix your account eli: aha eli: manager must be fix rest amount after my first withdraw, yes? Henry: yes Henry: I have just marked a complaint Henry: i will get it done eli: ok, I can back in after 8 hours for end withdraw, ok? Henry: 1 moment eli: ok Henry: I have marked a complaint Henry: you can contact after 8 hours
eli: this you write me yesterday, so???
eli: SO???
Henry: And please send the mail about complaintes
eli: yes, I send to you complet this case and I will demand MY rest money -27000, if this money give me your casino - ok, If no - I write already about my next procedure
12.Please wait for a site operator to respond.
You are now chatting with 'Henry'
Henry: Hi
eli: Mike,please I want speak with Chris
eli: because I have chat, please read :
eli: eli: please write me answer Henry: at first time you can place your withdrawal of 3800 euros eli: yes, this I know Henry: and then in next seven days you have to deposit once and you can withdrawal 3800 again eli: and rest? eli: after 7 days 3800, yes? Henry: and you will also get 1697 in your account to play Henry: and next seven days you will get same processdure Henry: till when you can't place your withdrwawal around 31000 eli: super, and I dont understand what think by doing " reset of amount will be under processing " where I will have my money, if I don´t will have in my account. Please write mi this . Henry: under processing means same as i told you now eli: ok, and I will see this money on my account or? Henry: that means total procedure will be continue till 31000 Henry: so would you like to go with same procedure from now eli: yes eli: sec Henry: but today you must to reverse 2000 out of 3800
eli: so????
eli: now still you will speak about no max cashout?
Henry: 3800 you can withdrawal at next time if you will deposit same amount and if you will get same bonus
eli: Henry: no need to contact tomorrow because tomorrow i will be not available here on chat with the name of henry so i no need to any confusion about deal eli: ok Henry :) eli: I will back saturday Henry: because if you will contact tomorrow another will pick the chat may be they will told you different thing because they will not know about your account
Henry: and for unlimited cash out he has also told you for withdrawal
eli: no, I no stupid, still you write with me about COMPLET amount31000!!!
eli: eli: 1212,5 bonus :) Henry: go to cashier page Henry: Withdrawable : Henry: 3887,5 eli: yes, first amount is 3887,5, and next money? Henry: you can play with rest eli: I will have on my account rest and I can play, yes? eli: cca 27000, yes? Henry: yes eli: and second withdraw I can withdraw after 7 days too 3887 Henry: ok Henry: wait eli: ok Henry: it will not let you withdraw right now Henry: you need to contact after 8 hours Henry: my manager will be here at that time Henry: and he can fix your account eli: aha eli: manager must be fix rest amount after my first withdraw, yes? Henry: yes Henry: I have just marked a complaint Henry: i will get it done eli: ok, I can back in after 8 hours for end withdraw, ok? Henry: 1 moment eli: ok Henry: I have marked a complaint Henry: you can contact after 8 hours
eli: and this???
eli: ok, I will be send complet video and chat your management, and next my lawyer.
eli: because this is really CRAZY
Henry: So if you will do that i don't think your withdrawal will be process
eli: this is threats??
eli: you write me today that I must send this on mail!!!!!!
Henry: Yes sure you can send the mail whatever you think about us
Henry: you can get our managers email address :
eli: ok, I have adress. I will wait my money and next I prepare all. Bye
13.Please wait for a site operator to respond.
You are now chatting with 'Henry'
Henry: hi
eli: Hi
eli: I've has decided I'm gonna fight for my money. You stole my 27000, I have complet chat, video and prt sc. I have chat from day, when I made deposit, and you write me, that I have "no max cashout". I very good know, what is "no max cashout". Manager in other casino speak with me about this, and they told, that your casino use unfair practices. You still promise me, that I will have rest amount in account, one week still write me that this is ok, and last day you write me complete opposite. I no stupid, I know, what you write me, therefore - I ask back my win. If you don´t give me my money - I this chat and complaint will be send on complet webpage - as askgamblers, casinomeister etc etc - everywhere that your ad is. I will write about this as warning for other players.I guarantee, that this will be long fight, and your name will irreversibly damaged. Also I will write to your management and director about this situation. And I will pay my lawyer, make a complaint to the Office which have oversight over your Casino and also those that grant the license. In my history in cashier I have complet my play history and my win. Therefore, I will wait your answer , if you back me my money or I can begin this fight.
eli: please send this your manager - David Miller or other and I will wait answer to my mail.
Henry: ok
Henry: you will get mail very soon
eli: ok, I will wait to monday and next I will solve this situation. Bye
Please wait for a site operator to respond.
You are now chatting with 'Henry'
Henry: Hi
Henry: How may i help you please ?
eli: Hi, You write me, that max.till monday I receive answer for my complaint.
Henry: There is not unfair any thing
eli: aha, this is ok, yes, that you write me about no max cashout and I win, and you pilfer my all money, yes?
Henry: we have already told you each and every thing
eli: ok, I today getting started take action, I will write about this on complet web as warning for other players and your casino will be contact ma lawyer.
eli: I have complet video - all chat -
Henry: ok you can do whatever you want
eli: ono max cashout - next rest amount - next - 0 in account
eli: if you do not care for renome - okay. This amount is very big, therefore I made complet steps for back my money!
THIS IS COMPLET MY CASE IN THIS CASINO!!!
Really - CRAZY casino - and for my unfortunately I win JUST in this casino with BAD reputation!!!
THEREFORE - PLAYERS - PLEASE DO NOT PLAY IN THIS CASINO AND PLEASE - ADD THIS CASINO ON BLACK LIST!
AND PLEASE - HELP ME RETURN MY MONEY!!!
I have prtsc, video etc !
Eli.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Rival. White Label. No PAB possible.
I note that to retrieve winnings you have to make more deposits? Madness.

This is CS on crack surely?

It's saddening after reading that lot to see this crap still goes on.
 

gloria460

Dormant Account
Joined
May 11, 2008
Location
Florida
I did read most of it but it is tooooooo long for most members to read.

In a nutshell they promised you a 485% bonus with no max cashout if you deposited 250.00 and 15x wr. When you went to play you saw the 40x wr but decided to play anyways and won. They are now giving you a different excuse everyday to get your money.

They want you to reverse 2000 of the 3800 they promised you to get the same promotion and be able to cashout. Everytime you want to cashout they want you to reverse 2000 and have that 40x wr on top of that. Correct me if I'm wrong. They have not paid you any of your winnings and are trying to get you to reverse most of it and tell you that it was a max cash out bonus.

I hope you do proceed with legal action.

I don't understand why under funded casinos are still in business...geez
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
An exceptionally long post, but in summary it seems to be:-

1) Misleading advertising of an offer billing it as 15x WR and no max cashout.

2) Player wanting to make sure that this amazing offer really was as stated.

3) Support lying through their teeth by telling the player anything that they thought would make them deposit 250, even to the extent of pressurising player to risk more than they were willing to when it turns out they only had 200 to gamble at the time.

4) casino lobby displays an alternate "truth", which the player queries, but then CS tries the old trick of "doing a deal" to vary the stated terms and conditions so that the player is not deterred from depositing.

5) Player actually wins, Henry is screwed and he knows it. It seems he was not authorised to offer the deal, and is now trying to extricate himself from the predicament of having to overtly renege. Instead, he adopts some pretty odd tactics, saying that he will honour the deal he struck, but is having major "technical issues" doing so (bullshit, the software is working properly, the only "technical issue" is that the deal does not exist, and he can't make it exist all that easily).

6) Henry devises a very convoluted solution to the predicament, and we have the odd situation of the player being asked to deposit 350 each week to "clear the technical bar" that is scuppering the withdrawal. This makes the payment schedule even longer as it is now 350 in and 2000 out each week, rather than a plain 2000 out. There is no need to deposit at all with such a huge pending balance, so the only reason for this requirement is to lengthen the payment schedule without having to vary the published weekly limit.

7) Player is now worried that his money is gone for good, but so long as 2000 comes out every time 350 goes in, he is getting his money, even though it is a slow and torturous process akin to being forced to watch paint dry.

There are two possible outcomes.

A) Player does get the money in the end, perhaps in time for Christmas

B) The schedule eventually comes to an end as Henry is either overruled by management, or gets fired for this major screwup, or gives up the struggle and just reneges on the deal.

This has been seen before with casinos in the Virtual group. Players were contacted by phone and offered fantastic deals that included the promise of variations and waivers of the terms that were putting them off from taking such deals up. When they won, the casino denies all knowledge of having made the call, or the deal, and the person who phoned often "does not and never has worked for us". The player then loses most or all of the win because the standard terms are applied, not the deal.

It seems the same may happen in this case, the terms will NOT be as stated in the email and affirmed by Henry, they will be as stated in the lobby, a 3x bonus max cashout.

Given that this is a Rival casino, this kind of BS is the norm, and I agree with the OP on one thing, this casino should be AVOIDED.

Although on the no-can-do list, what is unusual about these Rival casinos is that it is BRYAN that has made the decision, rather than the casino stating that it will not allow third party mediation through the PAB process. This decision was made because Rival casinos abused the PAB process by doing their best to sabotage anything Max tried to do to reach a mediated solution, and this was a waste of his time (which Bryan is paying for).

Kasino King can sometimes help with Rival issues through his own contacts, but even he gets frustrated by their incompetence and inability at times.


Until they state categorically that they are not going to pay, just keep the pressure on, badger them EVERY week, even making the pointless 350 deposit from the 2000 just paid in order to get the next instalment. DO NOT PLAY, there is no point playing whilst there is any chance that a max cashout is going to be applied, you cannot win any more. They are wasting your time, so waste theirs in making them deal with a player that is producing ZERO further revenue until full payment has been made. Each time they insist you deposit another 350, they are costing themselves money, more money than necessary.

It is even possible they don't HAVE 27K to hand right now, they are only a Rival white label, so they NEED to drag this out.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I get the feeling that 'Henry' and others are being incentivised to draw deposits in here. As with most pressure-selling the price is veracity and misdescription based solely on the hope that they will 'get away with it' most times.
 

Deanna

Senior Member
Joined
Dec 1, 2011
Location
Ohio
My retinas are on fire but after all that all I can say is "Wow". I'd take whatever legal action I thought I could, that is NOT chump change.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
My retinas are on fire but after all that all I can say is "Wow". I'd take whatever legal action I thought I could, that is NOT chump change.

He won't take any legal action. It's a bum casino under a bum 'licensing authority' and they know it. Caveat emptor.
 

FavoPlayer

Experienced Member
webby
Joined
Nov 24, 2012
Location
England
OMG, I read all this thing and almost got crazy :axeman:
They are cheating you OP for sure. The best thing what you can do IMHO is write a complain to Skrill and try at list to return your own money. And yes they are sending this f***ing "spam scam" all the time and I see this BS every single week in my spam folder. And this one I got today:
Dear ***

A new crazy bonus waiting for you in Crazy luck casino.
Log in to your account now and,
Claim € 285 free bonus from cashier.
Also get huge 500% bonus on your first deposit and up to 485% bonus on your every deposit after that.
Not just that!!!
We also launched 225% no max cash out bonus.
Don't miss your chance to get crazy winnings. Good luck in games.

Kind Regards,
Promotions Manager
Crazy luck casino
Email - support @ crazyluckcasino.com
Username: *****
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
OMG, I read all this thing and almost got crazy :axeman:
They are cheating you OP for sure. The best thing what you can do IMHO is write a complain to Skrill and try at list to return your own money. And yes they are sending this f***ing "spam scam" all the time and I see this BS every single week in my spam folder. And this one I got today:

Just take the €285 and move on.


If they are going to mess players around with a DEPOSIT bonus, may as well get messed around on a free chip.


Rival should treat DEPOSITING players better, then they would not need to use all these free chip lures to get players into the casino.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
He won't take any legal action. It's a bum casino under a bum 'licensing authority' and they know it. Caveat emptor.

I don't understand why the OP can't take any legal action. This is clearly deception and punishable in any jurisdiction.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I don't understand why the OP can't take any legal action. This is clearly deception and punishable in any jurisdiction.

Only if you can find them.

There is a convoluted and secretive arrangement surrounding these Rival casinos, and when a thread here peeped too far into this, Bryan received legal threats and demands that such information be deleted from the forum. He locked the thread, but refused to remove it. This was the incident that caused him to dump the whole lot into the "not recommended section" and add them all to the PAB no-can-do list.

If you want to REALLY make them wake up, you need to trace a certain 4 Canadian Nationals, and name them as co defendants in any court summons. If you can manage this, you may well be paid off in a so called "out of court settlement". It won't be easy though, as first you have to penetrate the veil of shell companies, trusts, etc and find a way to link these 4 to the casino that ripped you off.

It may be less expensive to play their silly game for as long as they are prepared to, 350 in and 2000 out until Christmas.
 

albrco123

"Wish i could Re-" Member
Joined
Mar 7, 2012
Location
US
Hi Eli I really hope you get paid, that is alot of money to forfeit, it sounds like they know they owe you but do not want to pay.

Chat service appears very unprofessional to me, No player should ever be required to deposit more to be able to withdraw their winnings????

JMHO

Al
 

vgeller

Dormant account
Joined
Dec 12, 2011
Location
Virginia USA
Crazy Luck Casino

I am having the same problem with the Crazy lucky casino, I deposited 650.00 lost and then deposited and win, about 7,000.00 but because I used this 485% bonus they said that I could only cash out $550.00 I did withdraw 550.00 and then the remind of the money disapeared. That OK because they said that was the "rule" of the Bunus. Waited for 2 weeks and they keep telling me that they are having problem wiring money. I got so mad after so long I redeposited the 550.00 play now I have a balance of 1,500.00 and when I try to withdraw they say that the wire system is not working, call customer service and when they phone is answered they said that the sytem is dow.
I always talki with Henri....
They are a SCAM.
Please let me know if someone ever received money from this casino.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I am having the same problem with the Crazy lucky casino, I deposited 650.00 lost and then deposited and win, about 7,000.00 but because I used this 485% bonus they said that I could only cash out $550.00 I did withdraw 550.00 and then the remind of the money disapeared. That OK because they said that was the "rule" of the Bunus. Waited for 2 weeks and they keep telling me that they are having problem wiring money. I got so mad after so long I redeposited the 550.00 play now I have a balance of 1,500.00 and when I try to withdraw they say that the wire system is not working, call customer service and when they phone is answered they said that the sytem is dow.
I always talki with Henri....
They are a SCAM.
Please let me know if someone ever received money from this casino.

Jeez, not another one. Sorry, but you 'vgeller' would have to be 'ugeller' (Uri) to twist a few dollars out of them.
 

ekravcova

Dormant account
Joined
May 30, 2013
Location
Slovakia
Crazy Luck stole my money - still nothing

Hi All,

I still don´t have my money. They stole complet ALL win - 27000. They still write me - sorry, mistake , bad promotions etc. So why I must lose if this casino make mistake, but I think, that this was deliberate introduction - they want my money and did not think that so many win.

I write already to Ministry of Finance and I will wait answer....but I think that Hope is small.....

you do not have someone good lawyer? :-(

Eli.
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
From number of threads read lately about rival casinos, i think the whole lot of them should be avoided by players. At the current state even if you win from any of them you cant be sure to get paid. I remember back a few years ago when the software provider stepped up and paid and bought assets from different rival casinos that couldnt afford paying their players. But now it seems this practice is not in use anymore, and if the provider runs into payment problems no one is gonna pay the player ;(
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
Player beware you are crazy to think you will have any luck at that casino. SMDH why cant these rogues understand you get more customers and people depositing with great customer service and hassle free withdraws. More customers mean more money.
 

MisterBJ

Account suspended until further notice - please co
Joined
Feb 13, 2013
Location
Atlanta
^^^ Funny you should thank her Kasino King. You promote them on your site too. LOL

Crazy Luck

2013
SUB: 100% to £/€/$250 – FOUR times!

WR details: WR (D+B)x35, Cashable!

Slots (no progressives), Keno & Scratchcards only.

They also have LOADS of other high % bonuses – but the WRs are pretty high too. Great for players looking for lots of playtime for their money, or those who are feeling Crazy Lucky!
LOADS of other bonuses to choose from!
 

67Mustang

Dormant account
Joined
Sep 17, 2013
Location
Mediterranean
Jurisdiction

LOL, Henry at player support tells me they are based and licensed in Cyprus - where of course all online casino gaming has been illegal since the Betting Act of last year.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
^^^ Funny you should thank her Kasino King. You promote them on your site too. LOL

Crazy Luck

2013
SUB: 100% to £/€/$250 – FOUR times!

WR details: WR (D+B)x35, Cashable!

Slots (no progressives), Keno & Scratchcards only.

They also have LOADS of other high % bonuses – but the WRs are pretty high too. Great for players looking for lots of playtime for their money, or those who are feeling Crazy Lucky!
LOADS of other bonuses to choose from!

Good point.

High bonuses with high WR means more deposits lost means more commission for affiliates.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
^^^ Funny you should thank her Kasino King. You promote them on your site too. LOL
I thanked her for this part of her post, which I totally agree with:
SMDH why cant these Casinos understand you get more customers and people depositing with great customer service and hassle free withdraws. More customers mean more money.
Except I don't know what SMDH means and I changed "rogue" to "casino" because they are not rogue... yet.


They also have LOADS of other high % bonuses – but the WRs are pretty high too. Great for players looking for lots of playtime for their money, or those who are feeling Crazy Lucky!
Why did you only bold half the sentence? Trying to change the meaning by any chance...? :p

High % bonus with high WR's DO give players more play time and they WOULD have to be crazily lucky to actually meet the WR and make a cash-out.
They are also the very last casino on my Rival lists - because they have the worst value Welcome Bonuses.
Therefore I would say that my info is honest and accurate.

FWIW I probably wont be listing them for much longer anyway.

KK
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Hi All,

I still don´t have my money. They stole complet ALL win - 27000. They still write me - sorry, mistake , bad promotions etc. So why I must lose if this casino make mistake, but I think, that this was deliberate introduction - they want my money and did not think that so many win.

I write already to Ministry of Finance and I will wait answer....but I think that Hope is small.....

you do not have someone good lawyer? :-(

Eli.

Did you try a PAB?

https://www.casinomeister.com/player-arbitration-pab/
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
I thanked her for this part of her post, which I totally agree with:

Except I don't know what SMDH means and I changed "rogue" to "casino" because they are not rogue... yet.



Why did you only bold half the sentence? Trying to change the meaning by any chance...? :p

High % bonus with high WR's DO give players more play time and they WOULD have to be crazily lucky to actually meet the WR and make a cash-out.
They are also the very last casino on my Rival lists - because they have the worst value Welcome Bonuses.
Therefore I would say that my info is honest and accurate.

FWIW I probably wont be listing them for much longer anyway.

KK



LOL KK SMDH means shake my damn head (sorry if the use of the D word offends anyone). My niece who is over 21 keeps sending that in her text msgs and i didnt know what it meant at first 2.;)
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
OMG I'm so lucky I play at Slots Capital. I just feel bad for the Op. Certainly roguish. I really hope you get paid your money! :)

Are they really licensed in Cyprus? :eek2:
 

Gambulo

Dormant account
Joined
Oct 21, 2013
Location
Russia
Looks like we will start reporting this BAD CASINOS to those HACKTIVISTS called ANONYMOUS to shut them down , They promise bonus , You meet the wagering limit and they refuse to pay ! Sick !
I was playing slots on BET365 i won a $140 with the $20 they gave me, and then lost it all back to the same machine that i won it from, the money just wont reach $200 so i can cashout ..Looks like they did a good programming on their software
 

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