Resolved crazy luck casino a big problem! help me please!

did you get paid yet? I received mine about 2 days after they sent me the swift copy. I have more withdrawals processing though, so not sure they will even pay those yet. I'll update more as soon as something happens.
 
did you get paid yet? I received mine about 2 days after they sent me the swift copy. I have more withdrawals processing though, so not sure they will even pay those yet. I'll update more as soon as something happens.

You won a PJP, these are either paid to the casino or the player IN FULL, so why are you receiving it in instalments?, as i`ve stated many times before a PJP should be paid directly to the player from the software provider.
 
My thoughts are that this "issue" was merchant account NSF. There is no way an "issue" at Skrill's end would be allowed to last a week, let alone the best part of 2 months.

I know from experience what happens with merchant account NSF. The eWallet will NOT tell the player what the problem is, privacy, data protection, bullshit, etc. But the symptoms are pretty clear. The "issue" is not under the control of the eWallet, and they will NOT complete the transaction until the casino refills their merchant account. This can result in a prolonged "stand off" situation where each party just blames the other, or vaguely refers to "issues", but nothing will get either party to admit this is a FUNDING issue.

Where such an issue is accidental, it should be resolved by the merchant moving money from their company bank account to the relevant merchant account to allow payments to proceed. At worst, this can delay payment by 3-5 days due to how the banking system works, and the fact that "cleared" funds would be required in the merchant account before payments resume.

Some merchants (casinos) just don't bother checking return transaction numbers, and thus the first they hear of such a problem is when a player starts asking "where's my money". The response is often to ASSUME, not check, that all is essentially OK and the problem will clear of it's own accord given time, so give the complaining player platitudes and excuses to buy that time, whilst trying to convince the player that they are actually doing something other than just waiting a couple of extra days. If the assumption is wrong, the operator is in an even deeper hole as they have made no effective use of the lengthening delay, and when they find out it is NOT a self correcting problem, are faced with expanding on their initial lie as they need more time to ACTUALLY do what they said they had already done.

A bigger problem is when the operator simply lacks the liquidity to perform this balancing, and therefore cannot move funds to an empty merchant account to balance outgoings. This places the withdrawals at the mercy of other players making deposits by the same method and same currency so that the merchant account gets funded again. This can create persistent "Rushmore style" problems where some players get paid fast, and others wait "forever", with no clear pattern emerging as to the cause.

Rival are known to make this problem worse when it comes to white label sites where Rival perform the processing. It has emerged that there is a point at which Rival will suspend the payment of player withdrawals where a white label has not paid into Rival a sufficient amount to cover them, along with other charges levied by Rival. It is a means to force the white label to pay up, but it is the players that bear the brunt of such internal disputes. A persistent problem of this nature at a particular Rival white label is an early indication that things are heading south. Fortunately, Rival are one of the few providers that WILL usually bail out the players when a white label fails completely, however this does not kick in whilst the white label is still trading, and can mean long delays until some players see their money.

It is going to be hard for Rival to wriggle out of this, because in a past crisis where many white labels folded in close succession, the CEO of Rival went on record to promise that no player of a failed white label would suffer permanent loss, as Rival would take over the failed casino and run it themselves whilst seeking a new buyer. Players' balances being preserved in the process.

Very detailed review with lots of useful information on the subject no doubt, because I thought something like this is really happening in such situations... Thanks.
 
Please don't post sensitive info like your casino username etc., - unless you have no fear of someone hacking your casino account.
 
I'm waiting for the payment of 2 week! I made a deposit, sent all the documents.Do not respond to letters.Chatting promise every day that will withdraw money tomorrow.
what do I do?to complain about the casino?

login : <snip>
 
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I'm waiting for the payment of 2 week! I made a deposit, sent all the documents.Do not respond to letters.Chatting promise every day that will withdraw money tomorrow.
what do I do?to complain about the casino?

xxxxxxxx

Please do NOT post your casino ID in the forum (or ANY public forum as it is an invitation to hacking).

You may contact the affiliate manage David Miller via private message Link Outdated / Removed

He may be able to help. Just a heads up though... if you have read thru this thread you are well aware that this casino delays withdrawals - for me it took 2 and a half months. You may actually get paid, but who knows when?

Good luck.
 

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