Software Complaint cozy games software bug

tableplay

Dormant account
Joined
May 23, 2005
Location
california
I was playing deuces wild at bigbucksbingo.com. I hit a four of a kind with 5 coins bet (0.1 pound denomination). Instead of receiving 2 pounds (20x.1 pounds is 2 pounds) I get a payout of .4 pounds as shown in the diagram. When I contacted customer support about it, they ignored me (see screenshot below).

cozygames_deuces_wild_error.jpg
 

asadzareef89

Meister Member
MM
Joined
Feb 13, 2013
Location
United Kingdom
ever since cozy software updated their software it has seemed to me to be bugged intentionally, if u play the slot hot habanero it shows bonus symbol should appear on all 5 lines according to update but i must have played about a million spins never once did it appear on 4 or 5th line even though i did hit bonus round plenty of times on 1st 2nd and 3rd reel

so i have stopped playing cozy as it seemed to me they have intentionally rigged it at some sites while others remain the same.

also their t&c's are very dodgy with many ways of restricting wins as the most u can withdraw at most of them is 250/week and 1000 max per month while u could deposit up to 5000 at one go
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
I agree with Nifty, but for the fun of it you should contact them:

xxhttp://www.cozygames.com/contact-us/

You might try their infoATcozygames.com address.

Give them a link to this thread. :D
 
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