Coral withdrawal

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shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Coral seems to be going backwards big time and seem to be doing everything to ignore responsible gaming.
May be wrong here but up to a couple of days ago withdrawals were proccessed within 12 hours.
They did a site revamp and now on withdrawal they send an email saying that they do internal reviews on all
withdrawals which can take up 3 days during which time the funds are reversable.the bank processing then takes another
1 to 2 business days.
In addition they show a big banner if you have no funds when you log in asking if you want to deposit and
when playing a game show another when your funds are getting low again asking if you want to deposit.
Did a withdrawal last night, still reversable at lunchtime, I was determined not to reverse but got involved in bloody
monopoly megaways and did end up reversing it which in end was a good move and have now withdrawn again. This time hell will freeze over before I reverse.
Really is time the UKGC clamped down on this shit, its just a cynical move to get players to reverse and it been allowed to go on for far too long
 
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shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Btw the internal review can take 3 business days which could mean the withdrawal is reversable for 5 days
Thats a disgrace from one of the UK,s top bookies
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
You I saw somewhere that your withdrawal process has changed, is that correct?
18:23

Jonas In what way do you mean that it has changed?18:25

You you used to process them instantly, I've read you now have a 3 working day pending period, and your FAQ seems to back that up
18:26

Jonas Yes. with new european laws and regulations more time needs to be taken to verify every withdraw.18:28

Jonas But we will of course to process the withdraw faster than 3 days.18:29

You so what is the pending period? And if I win something now (for example) I can't walk into a shop in 20 minutes and withdraw it?
18:29

Jonas try to*18:29

Jonas For shops it is different.18:29

You no but if I win online? Do I have to wait 3 days before I withdraw using my connect card?
18:30

Jonas No. that should be processed right away.18:33

You ok. How about if I bet instore using my connect card, win, it goes to my online balance, can I then withdraw that over the counter immediately as it was placed in store
18:34

Jonas This is something you need to ask in the shop since we only support online.18:35
You but the winnings go into the online balance, so it is classed as a withdrawal. I asked instore today and the staff didn't know you had changed your policy at all
18:36

Jonas In general. all shop transactions should work just as before.18:37
You thats not very specific, surely if your rules have changed you should be able to just tell me yes or no
18:38

Jonas But we are the online part. You must ask the shop.18:38

Jonas I can only say for online deposits and withdrawals18:38

You I did, they knew nothing about any changes, how am I supposed to ask the shop staff if they know nothing about it?
18:39

Jonas AsI said. Shop terms should be the same.18:39

Jonas it's the online part that is affected.18:39

Jonas for example. bank transfers to and from account.18:39

Jonas Is there anything else I can help you with?18:40

You ok. thanks. What are the new EU laws and regulations you mentioned as I keep fairly up to date with them and haven't seen anything recently that should affect withdrawal times. If you can point me towards them I'll have a read :)
18:40

Jonas This is more of an internal process to make sure we follow the AML rules

You right, so not new laws then :) okies, I understand those, thanks very much for your time
18:42

Jonas No but they keep adding small parts to this all the time.18:42

Jonas I wish you a great evening!18:42

Jonas has left the chat.
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
Coral did a massive change on Monday night into Tuesday morning.

don’t know if that coincided with the withdrawal change you’re talking about.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
BOTD doesn’t even show the RTP on mobile. They’ll be told off for that.

Tge withdrawals slowed down around Christmas, when they were meant to make these changes initially.
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Yup it did

In the withdrawal email they send it says the reason for internal review is to ensure "fairness" so the bit
about EU and AML is bullshit and frankly they are telling customers lies.
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
Yup it did

In the withdrawal email they send it says the reason for internal review is to ensure "fairness" so the bit
about EU and AML is bullshit and frankly they are telling customers lies.
it’s interesting. I saw another thread (think for Casumo) where withdrawals are taking long.

the big bookies are trying I guess anything in their power (after having most of it taken away) to ensure you can’t withdraw anything.
Sad times.

quicker they bring in “can’t reverse” or “all must offer lock withdrawal” facilities, the better.
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Maybe me but i cant find BOTD anywhere,the mobile version is a mess and i dont think there is a search tab,
the only way to search is to use desktop mode and it doesnt show up on there
 

paul7388

Meister Member
MM
Joined
Jan 8, 2014
Location
glasgow scotland
it is registered as showing as 96.21 RTP on desktop.

The last withdrawal i had was Friday night from them and was received early Saturday morning to Neteller same as always. Need to try out a withdrawal soon to see how long it takes now.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
it is registered as showing as 96.21 RTP on desktop.

The last withdrawal i had was Friday night from them and was received early Saturday morning to Neteller same as always. Need to try out a withdrawal soon to see how long it takes now.
yes what makes me suspicious is they use a Coral generated page for the help file, one that was there months/years ago. They reduced the RTP a week ago on all Ply N Go games, then put them back with the higher rtp and a non png help file? okaaayyyy not dodgy at all
 

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