New here so not sure the normal structure of these threads but here goes.
My disaster with Coral occurred on the 2nd of Jan this year when playing Jackpot King linked game Paws of Fury. Timing was great as I was losing a fair bit and was down to my last few bets(£4 stake). Anyway, feature appears to give me 5 jackpot kings and then gives an error saying “internal server error”. Fine I think, relaunch the game, try on other device settings etc will work! Nope, each time the game loads it continues to load up the broken game session.
My big problem though is with Coral Customer Services. I raised the issue by email and by phone on the 2nd of Jan. I phone a week later only to be told they had no record of the incident being logged(which I proved to them by email). Anyway, told 48 hours to get a fix. Phone 72 hours later, no update. Email a further 72 hours later, no update. Continue to get fobbed off until mid January where I then put this to the escalations team. They respond saying they will respond within 14 days. Again, they haven’t responded well after the time has passed and I have escalated again. My real gripe is the lack of an update, I always need to be the one to contact them despite these continued claims of updates in 48 hours which never happen. I actually don’t think they can resolve the problem at all, next steps I can take?
