Coral Rep Not Replying to PM

dobbul

Experienced Member
MM
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
So does anyone else find it infuriating? PM sent to Coral Support April 3rd (read) but no reply; ok, maybe an oversight. Forwarded back to Coral Support April 10th (2nd PM) and now it's May 15th and still no answer, despite the rep having last logged in to the forum on May 10th (and prior to that).

Frankly considering my loyalty and frequency of deposits at Coral Casino over the years (no idea why I'm not a VIP there), the least I would expect is the courtesy of a reply.

Obviously I'm unaware if anyone else has experienced similar issues but it really is disappointing considering their CM accreditation :(
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
You need to report this to a moderator. Click the little triangle symbol on your original post, or send CM a PM.

Reps need to respond to players in a timely fashion, that's more than ample time.
 

dobbul

Experienced Member
MM
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
You need to report this to a moderator. Click the little triangle symbol on your original post, or send CM a PM.

Reps need to respond to players in a timely fashion, that's more than ample time.

Thanks Jasmine, can you believe I've been a member here for like 5 years and I didn't know that (duh!) - I'll do it now :)

Regards, Richard
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
And careful what you say to them! I had been a member of Coral for quite some time and remember them having a setting to prevent reversing withdrawals and they used to process withdrawals pretty quick. I was lucky enough to win a bit but the withdrawal wasn't being processed so reversed and lost it - not a huge amount as I don't reverse large withdrawals. Being curious, I ask via Chat what happened to the option to prevent reversing withdrawals and they saw this as a RG issue and excluded me claiming they had concerns over my comment! Oh well! Quite upset as this was the only place I found who have the White Knight slot.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Thanks Jasmine, can you believe I've been a member here for like 5 years and I didn't know that (duh!) - I'll do it now :)
Thanks, Report received. :thumbsup: I'll try to shake the rep's tree to see if I can get something happening but it'll likely take a prod from Bryan to get them to sit up and take notice. He's on the road just now so things might move a bit slower than any of us would like.
 

dobbul

Experienced Member
MM
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
Thanks, Report received. :thumbsup: I'll try to shake the rep's tree to see if I can get something happening but it'll likely take a prod from Bryan to get them to sit up and take notice. He's on the road just now so things might move a bit slower than any of us would like.

Cheers Max! :thumbsup:
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
And careful what you say to them! I had been a member of Coral for quite some time and remember them having a setting to prevent reversing withdrawals and they used to process withdrawals pretty quick. I was lucky enough to win a bit but the withdrawal wasn't being processed so reversed and lost it - not a huge amount as I don't reverse large withdrawals. Being curious, I ask via Chat what happened to the option to prevent reversing withdrawals and they saw this as a RG issue and excluded me claiming they had concerns over my comment! Oh well! Quite upset as this was the only place I found who have the White Knight slot.
Things like this worry me when it comes to a central database for Self-Exclusions. I think such a data-base needs to be opt-in by the player, not reported and implemented by the casino side.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Things like this worry me when it comes to a central database for Self-Exclusions. I think such a data-base needs to be opt-in by the player, not reported and implemented by the casino side.
That's an excellent point, not the least reason being the huge consequences for the player of being listed in the database. Without hardcore redundant safeguards in place it's going to be a f*****g nightmare when "mistakes" happen and someone gets listed without actually wanting to be there.

Imagine: I have a player at my casino and they've pissed me off one time too many. I slip their name into the database and forget about it. The player has now entered a world of pain. Probably easier to just reinvent yourself and voila! The database meant to help players has turned into a big incentive for multiple identities. :shakes-head-and-wanders-off:
 

dobbul

Experienced Member
MM
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
Update - Ok, I know it's a cliche but "Just when you think it can't get worse....!" as they say.....They have a promo running at the moment (started yesterday I believe). Stake £20 or more on new slot "Naked Gun" (a Jackpot King game as far as I'm aware), and you're in with a chance of receiving a bonus from £2-£50 the next day - it doesn't work!! Now sure, I've mentioned in another thread, IMO, Coral Casino have some of the best promotions but this is a cock up! As far as I know, all Jackpot King slots run on Blueprint Gaming software; the issue with this game/promo is the loading header shows as Virtuefusion so an error message appears - "Game Not Found, Unable to Load!"

I spoke with Live Chat (they tested it from their end, same issue) but to my disbelief this was the first they'd heard of it! Erm, the promotion has been running since yesterday :eek: Does nobody test these things there?

I was advised by Live Chat (who are always most helpful) the relevant department would look into fixing it with the game provider and to try again after 3 hours.

The point being, considering the subject of my OP, do I even bother sending the Rep a PM? :rolleyes:
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Update - Ok, I know it's a cliche but "Just when you think it can't get worse....!" as they say.....They have a promo running at the moment (started yesterday I believe). Stake £20 or more on new slot "Naked Gun" (a Jackpot King game as far as I'm aware), and you're in with a chance of receiving a bonus from £2-£50 the next day - it doesn't work!! Now sure, I've mentioned in another thread, IMO, Coral Casino have some of the best promotions but this is a cock up! As far as I know, all Jackpot King slots run on Blueprint Gaming software; the issue with this game/promo is the loading header shows as Virtuefusion so an error message appears - "Game Not Found, Unable to Load!"

I spoke with Live Chat (they tested it from their end, same issue) but to my disbelief this was the first they'd heard of it! Erm, the promotion has been running since yesterday :eek: Does nobody test these things there?

I was advised by Live Chat (who are always most helpful) the relevant department would look into fixing it with the game provider and to try again after 3 hours.

The point being, considering the subject of my OP, do I even bother sending the Rep a PM? :rolleyes:
Its working for me, not sure if its fixed, but loaded up first time.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Update - Ok, I know it's a cliche but "Just when you think it can't get worse....!" as they say.....They have a promo running at the moment (started yesterday I believe). Stake £20 or more on new slot "Naked Gun" (a Jackpot King game as far as I'm aware), and you're in with a chance of receiving a bonus from £2-£50 the next day - it doesn't work!! Now sure, I've mentioned in another thread, IMO, Coral Casino have some of the best promotions but this is a cock up! As far as I know, all Jackpot King slots run on Blueprint Gaming software; the issue with this game/promo is the loading header shows as Virtuefusion so an error message appears - "Game Not Found, Unable to Load!"

I spoke with Live Chat (they tested it from their end, same issue) but to my disbelief this was the first they'd heard of it! Erm, the promotion has been running since yesterday :eek: Does nobody test these things there?

I was advised by Live Chat (who are always most helpful) the relevant department would look into fixing it with the game provider and to try again after 3 hours.

The point being, considering the subject of my OP, do I even bother sending the Rep a PM? :rolleyes:

I remember seeing the deposit ten and get a 50 bonus, advertised on tv. So i assume like many other people who saw it on tv, i made an account that night and sure enough the advert was there on the website as advertised on tv. Tried to get it to opt in but it wouldnt, tried a few days later as it was still advertised on site but it still wouldnt opt in. So went to live chat to ask why it wont accept. They said its not available at the moment. Lame ;)
Reading this im kinda glad i never became a regular.
 

dobbul

Experienced Member
MM
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
Thanks, Report received. :thumbsup: I'll try to shake the rep's tree to see if I can get something happening but it'll likely take a prod from Bryan to get them to sit up and take notice. He's on the road just now so things might move a bit slower than any of us would like.

Morning Max, did you have any luck getting the attention of the Coral Rep, or have you passed it on to Bryan? I'm guessing not as I've certainly still had no reply :(

Cheers, Richard
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Nada. Seems to have fallen on deaf ears. I did CC Bryan on it but as I mentioned, he'd been on the road these past few days.

Bryan should be back at his regular post tomorrow so if you haven't heard anything from Coral by noonish tomorrow feel free to post here again and Report it so it pops up on Bryan's radar asap.
 

Daniel L

Experienced Member
Joined
Apr 15, 2015
Location
London
Anthony was there rep, I tried to message him a few months back, nothing important was more of a bitch & moan about my run there. It was read & not replied to which was unusual for him as he has been so helpful in the past. Wondering now though if his moved on & not been replaced possibly!
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I would be quite surprised if Anthony has moved on considering his position in the company, but it is possible. I've always had quick replies from him and he managed to sort a problem for me that had been ongoing for over a year, and I had spoken to customer service over 30 times about, in under 24 hours, so if he isn't the rep any more it will be a big loss.

If its not an account specific query maybe if you post the problem someone on here might know in the meantime while you are waiting? Or try phone support of you haven't already as they are a million times better than live chat.
 

dobbul

Experienced Member
MM
Joined
Jul 30, 2012
Location
Greenock, Scotland. UK
Nada. Seems to have fallen on deaf ears. I did CC Bryan on it but as I mentioned, he'd been on the road these past few days.

Bryan should be back at his regular post tomorrow so if you haven't heard anything from Coral by noonish tomorrow feel free to post here again and Report it so it pops up on Bryan's radar asap.

Thanks Max; nope, still nothing - really beyond a joke now, not least given my level of deposits this last week. However, that's not the point. All anyone expects is the common courtesy of a reply from the rep.

While I appreciate Colin's advice; it's not something for Live Chat or Coral Phone Support, especially given the fact that I've PM'd the rep here.

Without going into detail, the irony is that my initial PM wasn't anything major but the mere fact that the Rep has read and not responded has IMO created a separate serious issue.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I'm on it. We should hear something soon.

It's just really odd that a casino rep would just not respond. Either the person is overworked or just doesn't care. Hopefully we'll soon have an answer.
 

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