Coral Live Casino Cashout Problem

[camearooney]

hi earlier today i was giveing back a stake of £100 from a live dealer blackjack hand that i had problems with a few days before i got it to £1000 i cashed out £300 then carried on playing and lost the £700 however during this time i had a problem with roulette didnt get paid out so they returned my £72 i didnt get from roulette how ever in the mean time i called an asked if i could reverse the cashout she said no its allready been sent i said ok that card on my account is an old card does that matter she said no then put me on hold and then come back and said ive removed that card for you which i didnt ask her to do i then carried on playin with the £72 i had in my account i got it to £780 i tried to cash that out an it said i couldnt as no card was availble on my account so i called an the man told me i had to register a new card and make a deposit in order to cashout my winnings but i didnt have any money in my bank to do that i then carried on playing and lost my money ive made a complaint because i shoild have been able to cashout my money like i did an hour before it before the lady removed my card without me asking her to they have now sent me a message saying

I am going to suspend your account immediately while we investigate this issue, you message worries me in regards to your playing habits, we would never want you to get into trouble or invite you to our VIP Club when as you said below, you could not immediately withdraw, so spent it all and feel it is someone else's fault that you chose to continue playing and spent the 700 pounds you meant to withdrawal. We want your experience to be a fun one and for you to play responsibly.



From looking myself I can see you called today at 5pm and had your card ending 0202 removed because it was lost. You called again at 6:11 and asked Mark if you could register a card without making a deposit and he advised no, you cannot and suggested that you make the minimum deposit of £5 and then a withdrawal.



We will listen to these calls, conduct a full investigation and respond to you in the next 48 hours. If we decide that you are not playing responsibly your account will be self excluded for a minimum of 6 months, we take responsible gaming very seriously.



i do feel this is not my fault as i wanted to cash it out and play another day as i know to well how easy it is to lose that kind of money i dont have a problem with loseing money i just feel like i didnt have the option to collect my winnings as that lady removed my card do you think i am in the wrong ? thanks

 

[Nifty29]

You made the choice to lose the $700. Nobody forced you to do it. You need to take full responsibility for your actions and cease blaming others.

How were you going to cashout the winnings to an old card anyway? Doesn't make sense. Sounds like you needed to add the new one in any case. Also, you didn't give them time to try and sort it out.....you just blew the money. I think the casino has acted responsibly by suspending your account, as it seems obvious you have a gambling problem.

You might also make an effort in future to make your post legible by using sentences etc. It's very frustrating to read strings of words a mile long. Considering you're asking people to take time to answer and help you, I don't think it is too much to ask.

 

[jetset]

I, too had the nagging thought that this might be someone with a problem whilst I was reading this, but I would hope that the OP will have an opportunity to state his case before the casino investigation is concluded.

We recently had a long debate here - partly on the responsibility of operators to encourage sensible gambling - in the TTN thread and this is imo an example of a casino trying to do just that.

+1 on the construction and punctuation - that can often make things difficult to understand.

 

[Cleveland]

I didnt even have to read you post man. you doing it wrong! let me tell you how to do it! You deposit, then play, then run, then win! Rinse repeat! Don't try to cheat! Cheating is for cheaters and I like you, so don't cheat! WWe all winngers here

 

[camearooney]

sorry my grammer sucks and even thou was an old card on my account it still goes back to the same bank account, but as the lady removed my card stopped me from makeing my cashout so i feel i have an arguement ?

 

[immortality]

It may have been an old card, but if the card is inactive, it's no use, as all old cards are..