Coral.co.uk

mn001

Dormant Account
Joined
Sep 21, 2005
Location
Casino
Coral.co.uk sent me an email around christmas for a poker promo. All I had to do was deposit £5 for a lot of free things. I never got anything. Emailed them a few time since then. No reply. They have no live chat. No way I call them about maybe £20 or so in loss. Gala is same owner, have live chat, but they cant help.

They are super fast on payouts and never had any problems with them before. I do want to continue play there but of course I cant do so until this is solved.

Any other email to use for this place? I want to give them one last chance before i uninstall them.

And no it's not a case of check my spam folder etc...
 

wobble33

Experienced Member
Joined
Aug 16, 2004
Location
uk
guys

ok let me help you all here. i will help by steps.

1) when you click on offers and you get the page up, if it has not updated the page with the balance you have just deposited. log out of that page not the casino. leave for 2 mins then log back in. the balance will now show on the page. and on the offers side it will say claim now.
2)they have an internal message service on that page also, i messaged them about a promo and i got a reply within 20 mins.
3)you will find a lot of phone numbers on the site, please you need to use them if these suggestions dont work.


please guys give the casino a chance here, they have some brilliant promos and stuff and to slate a casino/poker room and the support is not really on. thanks. i know its frustrating but you will get their in the end
 

Coral Support

Dormant account
Joined
Jan 24, 2013
Location
Gibraltar
Coral Poker

Hi mn001,

I'm sorry we have not picked up on this tread earlier, would it be possible to PM me with your details and the details of the offer you received? I can then look into this issue for you immediately.

I look forward to hearing from you

Anthony

Coral Gaming
 

Coral Support

Dormant account
Joined
Jan 24, 2013
Location
Gibraltar
Coral.co.uk sent me an email around christmas for a poker promo. All I had to do was deposit £5 for a lot of free things. I never got anything. Emailed them a few time since then. No reply. They have no live chat. No way I call them about maybe £20 or so in loss. Gala is same owner, have live chat, but they cant help.

They are super fast on payouts and never had any problems with them before. I do want to continue play there but of course I cant do so until this is solved.

Any other email to use for this place? I want to give them one last chance before i uninstall them.

And no it's not a case of check my spam folder etc...

Hi, we're sorry to hear about your bad experience. If you can possibly send your nickname to [email protected] we will ensure your bonuses are credited.

Thanks,

David
Coral Gaming Support
 

mn001

Dormant Account
Joined
Sep 21, 2005
Location
Casino
This issue is now solved.

I'm glad they solved it quickly once they saw this thread. They are very fast in payouts so I wanted to stay here. Glad I can do so.

Everything good now. Thanks to Coral! :thumbsup:
 
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