refuse to pay winnings, close account and refund money for no reason


Dormant account
Dec 1, 2009

I just got my weirdest casino experiance so far from

Everything went smooth, I deposited 50 some days ago and withdrawed 170 yesterday.

Today I first received an email that they requested documents from me.

I sent them my documents ( Passport and bank account statment )

I got a reply about an hour later that my documents where accepted and my accout has been verified.

But then the strange things started happends.

About an hour later I received this email:

"Dear Mr xxxxxx,

Unfortunately, we have been unable to verify your details and therefore have failed our security checks.

We wish to confirm that your account has now been closed and we have refunded your initial deposit of 50.
Thank you.

Kind regards

Account Security Department
Gala Coral Group"

I picked up my phone in frustration and made them a call, they confirmed what the email was saying but they refused to tell me the reason of it. They said they would call me back later on send me an email with it.

Later on I got this email

"Dear Mr xxxxxxx

Thank you for your call today


Please be advised that unfortunately as we were unable to verify the account details successfully the account has been closed and cannot be reactivated, and as such no winnings can be or will be returned. If you want to take this further you can write a letter to Customer Services Operations Manager.

Eurobet House

10-24 Church Street West



GU21 6HT

United Kingdom

If I can be of any further assistance then please do not hesitate to contact myself or another member of the Gala Customer Service Team.

Kind Regards,


Gala Customer Service Advisor"

So now I need your help to take these guys down.

And of course my documents are 100% genuine and in perfect Hi res quality and I have never opened an accout at any coral casino before.

Is there anything I can do exept send a crappy letter? ( hello its 2010 and we use email nowadays )

Very thankfull for help



Dormant account
Aug 20, 2009
You're only allowed to claim one sign up bonus and Gala+Coral Casinos, and there might be other casinos (Eurobet?) included in that.

I'm wondering if you claimed both subs?