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Coral Casino, Different Terms and Conditions for same bonus

Discussion in 'Casino Complaints - Bonus Issues' started by GOCC, May 27, 2013.

    May 27, 2013
  1. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Can I ask our UK members a favour and just see if its my computer.

    If you have an account with Coral could you first go to this page

    You must register/login in order to see the link.

    This is the page that hosts the casino bonuses. Would you then click on The Real Deal £25 bonus and click the more info. The following T&Cs appear


    Offer open to online real money coral.co.uk customers aged 18+.
    To qualify you must have a minimum of £20 (or the currency equivalent $20/€20/SEK20) in your coral.co.uk account cash balance. You must then click "Claim Now" on the promotional page You must register/login in order to see the link. and your buy-in amount will be matched by a 25% bonus.
    The maximum bonus is £25 per person, buy-in from £20 to £100. Buy- in’s with over £100 will still be issued a max £25 bonus.
    Once accepted the bonus will automatically be credited to your bonus funds.
    The Reel Deal promotion runs every Monday, Tuesday and Wednesday from 00:01 GMT to 23.59GMT.
    One bonus per player per week.
    If the bonus does not appear automatically, please contact our customer services team, prior to placing any bets, and the bonus shall be credited for you.
    A wagering requirement of 20 times the bonus amount (example; £10 bonus x 20 = £200) must be met before any winnings can be withdrawn. Some games have different percentage contributions than others; please see the chart below for reference and for qualifying games.
    Please note that only play on the qualifying games on the website, casino download and Mobile client will count towards wagering requirements. Play via Bingo, sportsbook, poker and bingo/poker side games will not contribute to the wagering requirements.
    The bonus shall expire within 7 days after acceptance of the bonus. If wagering has not been completed by then, the entire bonus balance (bonus + winnings) shall be removed.
    Withdrawing any funds out of the Casino Linked Cash section of your account before completing all of the required wagering will result in your bonus funds and winnings being removed.
    If a player has an active bonus and wins more than twice the value of the bonus amount, they must stay playing in a game of similar or equal weighting until wagering has been completed. Moving from low weighted games like Blackjack, to high weighted games like slots, after a large win, for the sole purpose of completing wagering requirements, will result in the bonus and any winnings being removed
    If a combination of bets placed in a roulette game amounts to a coverage of 75% or more of the Roulette wheel, these bets will not count towards the bonus wagering requirement. This is applicable to all version of roulette on the casino and games tabs online, on downloadable client and on mobile
    Players deemed at the sole discretion of the promoter to be adopting a low risk betting strategy to clear wagering will have the bonus along with any winnings removed. This includes, but is not limited to, betting on red or black.
    Please note that you can only wager towards one bonus in the bonus section of your account at a time. Other bonuses can be "stacked". Once you have completed the required wagering towards one bonus, you will then begin wagering towards the next bonus.
    This offer will run until further notice.
    For additional promotional terms, please click here
    Promoter: Coral (Interactive) Gibraltar Limited, Regal House, Gibraltar

    Now please bare with me. Could you now log into your account and again, click on the offers link, then the real deal and now the Terms and Conditions. I get the following Terms


    Offer open to online real money coral.co.uk customers aged 18+.
    To qualify you must have a minimum of £20 (or the currency equivalent $20/€20/SEK20) in your coral.co.uk account cash balance. You must then click "Claim Now" on the promotional page You must register/login in order to see the link..
    The maximum bonus is £25 per person, buy-in from £20 to £100. Buy in's with over £100 will still be issued a max £25 bonus.
    Once accepted the bonus will automatically be credited to your bonus funds
    The Reel Deal promotion runs from Monday 29.04.13 00:01 GMT and runs every Monday, Tuesday and Wednesday.
    One bonus per day per player.
    If the bonus does not appear automatically, please contact our customer services team, prior to placing any bets, and the bonus shall be credited for you.
    A wagering requirement of 20 times the bonus amount (example; £10 bonus x 20 = £200) must be met before any winnings can be withdrawn. Some games have different percentage contributions than others; please see the chart below for reference and for qualifying games.
    Please note that only play on the qualifying games on the website, casino download and Mobile client will count towards wagering requirements. Play via Bingo, sportsbook, poker and bingo/poker side games will not contribute to the wagering requirements.
    The bonus shall expire within 7 days after acceptance of the bonus. If wagering has not been completed by then, the entire bonus balance (bonus + winnings) shall be removed.
    Withdrawing any funds out of the Casino Linked Cash section of your account before completing all of the required wagering will result in your bonus funds and winnings being removed.
    Players deemed at the sole discretion of the promoter to be adopting a low risk betting strategy to clear wagering will have the bonus along with any winnings removed. This includes, but is not limited to, betting on red or black.
    Please note that you can only wager towards one bonus in the bonus section of your account at a time. Other bonuses can be "stacked". Once you have completed the required wagering towards one bonus, you will then begin wagering towards the next bonus.
    If a combination of bets placed in a roulette game amounts to a coverage of 75% or more of the Roulette wheel, these bets will not count towards the bonus wagering requirement. This is applicable to all version of roulette on the casino and games tabs online, on downloadable client and on mobile
    This offer will run until further notice.
    For additional promotional terms, please click here
    Promoter: Coral (Interactive) Gibraltar Limited, Regal House, Gibraltar

    As you can see, they are VERY much different and the "Logged in terms" and doesnt include

    If a player has an active bonus and wins more than twice the value of the bonus amount, they must stay playing in a game of similar or equal weighting until wagering has been completed. Moving from low weighted games like Blackjack, to high weighted games like slots, after a large win, for the sole purpose of completing wagering requirements, will result in the bonus and any winnings being removed


    There is differing terms re eligibility

    1 says 1 per player per day, the other says per week


    Is it me whos has some cached version or am I correct in what I can see.
     
  2. May 28, 2013
  3. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    hi

    I have numerous problems with the corals offers on my page, I am a bronze vip. I have the offer mentioned and when I deposit. the page disappears and does not reappear until I have a zero balance! I have an exclusive offer on my page too. its says deposit and receive a 25% bonus. it says the bonus is to the max that you got a personal e mail from us. only problem is, I have never had this e mail to say how much the bonus is up to! so I deposited £2k, via the deposit link, when I come back to the page, the offer is gone again until I have a zero balance! had enough of this place. I also have cashed in almost 100k comp points and I am still not upgraded to silver! I queried this with vip. and I was told it depends on a number of things not just the comp points. I think I am £3k down in last 2 months and still no upgrade.
     
  4. Jun 9, 2013
  5. daywalker

    daywalker Dormant account

    Occupation:
    .........
    Location:
    UK
    Sorry for the late response.
    I saw two sets of t&c's too.
     
  6. Jun 11, 2013
  7. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    i see one set of terms for this promo. and this line is the confirmative one for me.

    6.One bonus per player per week
     

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