CoolCat, Again

[Cruel Dave]

These jerks are doing everything possible to avid paying me my winnings, be forewarned! Check out this transcript below:





You say you can't wire it to my bank, which I don't understand, as they accept bank wires from all over the world. Now, even though the option for a payout by check IS an option , it states that right on the website. You also say you cant pay me with bitcoin. I have another account, but it's at a credit union, which you also say you can't send wires to. So, tell me, what other options do I have Mr. Hearts?

Tim Weir


-----Original Message-----
From: Steven Hearts (Support) <[email protected]>
To: Sendtotw <[email protected]>
Sent: Wed, Feb 24, 2021 7:07 am
Subject: Fwd: Payout

Please reply directly to this message

Steven Hearts (Support Center) Feb 24, 2021, 4:07 PM GMT+1 Hello, I'm afraid we're unable to process your withdrawals in checks, please let us know if you're currently banking elsewhere too. Regards, Steven Hearts

Sendtotw Feb 23, 2021, 6:18 PM GMT+1 Yeah, I replied allright, apparently you didn't look at it. I requested you just send me a check, you already have every bit of my information to do so. Tim Weir -----Original Message----- From: Support <[email protected]> To: Sendtotw <[email protected]> Sent: Tue, Feb 23, 2021 6:03 am Subject: Fwd: Payout #yiv7808068195 table td {border-collapse:collapse;}#yiv7808068195 body .filtered99999 .yiv7808068195directional_text_wrapper {direction:rtl;unicode-bidi:embed;}

Sendtotw Feb 23, 2021, 5:36 PM GMT+1 Yes of course I replied to you, and I got a ticket for it why haven't you simply mailed me a check?Sent from my Verizon, Samsung Galaxy smartphone -------- Original message --------From: Support <[email protected]> Date: 2/23/21 6:03 AM (GMT-08:00) To: Sendtotw <[email protected]> Subject: Fwd: Payout

Steven Hearts (Support Center) Feb 19, 2021, 2:17 PM GMT+1 Hello, I'm afraid we're unable to process your withdrawals in checks, please let us know if you're currently banking elsewhere too. Regards, Steven Hearts

Sendtotw Feb 17, 2021, 7:53 PM GMT+1 Why wasn't I told this 2 MONTHS ago??? This is the only bank account I have , so just send me a check, as they DO accept int'l wires, and they accept int'l checks. This is just another way to avoid making the payout, ridiculous. -----Original Message----- From: Steven Hearts (Support) <[email protected]> To: Sendtotw <[email protected]> Sent: Wed, Feb 17, 2021 8:26 am Subject: Fwd: Payout #yiv3816643837 table td {border-collapse:collapse;}#yiv3816643837 body .filtered99999 .yiv3816643837directional_text_wrapper {direction:rtl;unicode-bidi:embed;}

Steven Hearts (Support Center) Feb 17, 2021, 5:26 PM GMT+1 Thank you for your information. We apologize for any inconvenience this may cause However unfortunately, we no longer work with the aforementioned bank. For our purposes, we require that your alternative bank doesn't fall in the category of Credit Union, intermediary/subsidiary banks, and allows you to receive international payments. Please provide me with a list of the banks you're currently banking with. Regards, Steven Hearts

 

[sapit222]

Lots of bad reviews about them.
Its the old Virtual group.

Just stay away from such places.

 

[sapit222]

@TawniVirtualAce can maybe help the OP?

 

[Jono777]

We surveyed 100 slot lovers, "Name a rogue casino?"

99 answered "Cool Cat"

apologies this ain't helpful but at least learn and choose a better place to play next time, appreciate choice is limited in your location but there are better ones which DO pay, albeit probably slowly.

 

[TawniVirtualAce]

Hi everyone--

I've received a PM from the player. As soon as I receive his casino username, I'll check on his account.

 

[TawniVirtualAce]

I just wanted to update this by saying the issue has been resolved.

 

[Cruel Dave]

Yes, it was, quite amazing, You have made my day!!!!!!!!

 

[Cruel Dave]

After all this runaround, Tawni got involved, and I was paid the NEXT day, she's awesome!!!!!

 

[Mikeytommy]

After all this runaround, Tawni got involved, and I was paid the NEXT day, she's awesome!!!!!

Hearing this restores maybe an inkling of hope that I may receive my pay out. Sounds like a very similar situation. I don’t feel I’m hijacking your thread since you were able to get it resolved, but I'll PM Tawni my ordeal anyhow.

 

[Cruel Dave]

Hearing this restores maybe an inkling of hope that I may receive my pay out. Sounds like a very similar situation. I don’t feel I’m hijacking your thread since you were able to get it resolved, but I'll PM Tawni my ordeal anyhow.

I highly suggest you do! She's great. What is your situation?

 

[Mikeytommy]

I highly suggest you do! She's great. What is your situation?

This is my first withdrawal from coolcat-casino , and verification process is always slightly painful for any first time payouts. It seemed to be going extremely smooth, all verifications and approvals and confirmations Had very little hang up. and then I got put on the never ending merry go round of wait a couple business days, contact support, have them copy and paste a generic and vague response, rinse and repeat. Now it’s to the tipping point of this is unacceptable.
PM sent to Tawni!

 

[Mikeytommy]

There’s no issues. I’ve been reassured everything on my side was squared away. And it’s well beyond their own stated timelines.

 

[Mikeytommy]

I just wanted to update this by saying the issue has been resolved.

PM sent with similar issues.. I will be forever grateful with any help you’re able to provide.

 

[Mikeytommy]

Tawni for the win! Woke up this morning to see my withdraw is processed and resolved!

 

[TawniVirtualAce]

Tawni for the win! Woke up this morning to see my withdraw is processed and resolved!

Hi Mike--I'm very happy I could help sort this out for you.

 

[Cruel Dave]

Tawni for the win! Woke up this morning to see my withdraw is processed and resolved!

Yep, she did the same thing for me, she's a total rock star!

 

[chuchu59]

While I deem Tawni to be an excellent rep there is no way Coolcat or Virtual casinos for that matter to come good. They had been given numerous opportunities in the past to get their act together. They behave for a while but will then be roguish again.

 

[1987]

Such a dinosaur group too. Coolcat has been around for over 10 years I think. Lots of missed opportunities to simply clean up their act and be a respectable group built off trust. Shame.