Cool Cat Crooks, etc

[maxd]

...well it does keep you busy doesnt it

Quite busy enough just now, thank you very much.

 

[vinylweatherman]

Phew!

At last, "Normal service" has been resumed at Virtual group. I was beginning to worry that they were REALLY turning over a new leaf this time.

I see all the old habits die hard, make promises, invent excuses, then tamper with the transaction history prior to locking the account.

The tampering of the transaction history is the biggest indicator that they are indeed crooks, and deserve their place as "Queen of rogue city". It indicates they may well have misused your card info, and are covering up the evidence. I bet the amounts were modest, not something that many players would worry about once support assured them the inconsistencies were down to how the system batches transactions. I am wondering if this "theft of a thousand cuts" is far more widespread; small extra charges on the account of a regular player will probably pass unnoticed, but they add up to a tidy profit in the bigger picture.

If you played Blackjack with a slots bonus, and here of all places, you are the architect of your own downfall, this group does NOT need excuses to void payment, they are capable of inventing their own.
I doubt these postings had much to do with non-payment. This was pretty obvious when that "overnight" check was never cut and sent. I expect they hoped you would rant in public, and threaten a chargeback, which would play into their hands and provide them a reason not to pay out.

To those who STILL think they are OK because THEY get paid, worry, because next time, as they say in our UK Lottery ads, IT COULD BE YOU!

 

[dancinggoon]

probably i get bashed for my opinion but i have to add my 2 cents on it.

First i think that ranham is the true "crook" in this case, alltough at other problemcases inlcuding the virtualgroup, it may be the otherside!

The facts are clearly in this case, ranham used a Slots & Keno ONLY!! bonus coupon and played blackjack with it!
If he took only 5 minutes to look at the promotion Terms, he would have seen that playing any games beside slots & Keno on a "slots & Keno ONLY" bonus will void all winnings.

But instead for kicking his own ass for his dumbness of playing blackjack in this case, he opens a threat called "coolcat crooks"

Now the coolcatcasino manager Chris came here and pointet ranham to the Terms that he broke, but as a gesture of goodwill, Chris agreed to pay him out the full amount.

Renember There was no need to this because ranham clearly violated the bonus rules, and im sure alot of other casinos will remove your winnings, without any discussion, if you play blackjack on a slots only bonus!

And now instead of having a little patience and wait for the money, he isnt really eglible for, ranham starts moaning again and wonders why no money is coming... :notworthy

 

[ranham]

While I appreciate your input if you read Chris' posting he clearly admits that Cool Cat made the mistake in denying me my winnings. Don't for a second think that he was doing this as a good will gesture or out of the kindness of his heart. And as far as whining goes, I think waiting well over a month to try and get a resolution to this is pretty patient. You also are not privy to all the conversations I had with customer service, accounting and other Cool Cat employees who made promises which were not kept, lied, mis-directed me and then decided arbitrarily that they just didnt think they should pay. By all means feel free to play at Cool Cat if you want but they were on the Rogue List long before I ever complained about them. CM doesnt do that unless it is well justified.

 

[markjacob]

I know this is my first post here and I stumbled across this site because I was weary of not getting my 2000.00 payout from Cool Cat. However, just a few hours ago I went to the local Walmart and picked up a Moneygram for the entire amount of my winnings (minus fees).

I won the 2000 off of a $40 deposit and used a Bonus Code for 240% of what I deposited. I didn't have a play through or a max cashout so I pretty much won it and cashed out in the same night. It took about 10 days to have my 2000 cashout approved and about another week from there to get it sent to me. I requested a check but was pleasantly surprised to find out they wired it instead via Moneygram. Every time I had to speak with a CSR they were about up to par with the other internet casinos Ive played at in the past.

All in all though Ive seen that they take quite a bit of flack but wanted to chime in with my positive experience. I can not speak for anyone else though but I feel that my experience start to finish was professionally handled and I got paid within the time they stated. I can say that I will indeed be gambling at Cool Cat again in the future (read "after I post this").

Best of Luck
-X

Why is it always a new poster, who magically finds this thread, and has gotten paid a large amount and quickly?

 

[ranham]

Surely you arent suggesting Cool Cat would put someone up to something so questionable?

 

[DemonUK]

If you are suggesting me then you're allegation is way off the mark. I have already had a pm from someone asking if i was a shill. Personally I have never played at cool cats, but I have at other VG casinos (one I didn't know was VG none of which I have yet had a problem at (lucky? I don't know). What I do know is I always check the rules behind the coupons both by reading and checking with live support. Now I may be back in a few days to say a 4 figure withdrawal has now gone beyond the stated terms for approval.

The pattern I see on here is if someone has a problem, and plenty other casino groups have on going complaints against them, and someone comes on who states they have been paid and never had a problem then they must work for that group or are connected to that group. I have read all the problems from 12 months plus ago but I have only been gaming since about September. When i have a problem they lose my custom, if they continue to pay me, what can I do?

 

[markjacob]

Well, that was paranoid, don't you think?

 

[DemonUK]

No it wasn't paranoid, it was a case of not reading the previous posts properly and receiving a pm a few days previously. There are some very suspicious people on these boards, and there are also people like me who have been fortunate in never being ripped off at any casino regardless of software used. Maybe one of the reasons I have been 'lucky' is I am not one to constantly seek out something for nothing.

PS in about 3 days time I may be coming back on to say something completely different.

 

[acepedro45]

New subtlety

At last, "Normal service" has been resumed at Virtual group. I was beginning to worry that they were REALLY turning over a new leaf this time.

Sad, but still funny.

Originally Posted by Xanthious
I know this is my first post here and I stumbled across this site because I was weary of not getting my 2000.00 payout from Cool Cat. However, just a few hours ago I went to the local Walmart and picked up a Moneygram for the entire amount of my winnings (minus fees).

I won the 2000 off of a $40 deposit and used a Bonus Code for 240% of what I deposited. I didn't have a play through or a max cashout so I pretty much won it and cashed out in the same night. It took about 10 days to have my 2000 cashout approved and about another week from there to get it sent to me. I requested a check but was pleasantly surprised to find out they wired it instead via Moneygram. Every time I had to speak with a CSR they were about up to par with the other internet casinos Ive played at in the past.

All in all though Ive seen that they take quite a bit of flack but wanted to chime in with my positive experience. I can not speak for anyone else though but I feel that my experience start to finish was professionally handled and I got paid within the time they stated. I can say that I will indeed be gambling at Cool Cat again in the future (read "after I post this").

Best of Luck
-X

I like it when the schills list whatever casino group they are schilling for as their "favorite" on their public profile. This guy Xanthious is apparently too sophisticated to do that. If he had said $200 instead of $2000 I might have actually believed him.

 

[ranham]

Sad, but still funny.



I like it when the schills list whatever casino group they are schilling for as their "favorite" on their public profile. This guy Xanthious is apparently too sophisticated to do that. If he had said $200 instead of $2000 I might have actually believed him.

Well the funny thing is, I used that EXACT same coupon and look at all the problems I've had...... and you are right, reading the posting it almost does sound like a scripted ad for Cool Cat Crooks......hope no one gets sucked in by it.

 

[suzecat]

Well the funny thing is, I used that EXACT same coupon and look at all the problems I've had...... and you are right, reading the posting it almost does sound like a scripted ad for Cool Cat Crooks......hope no one gets sucked in by it.

ranham..........they will and they will learn what you ..... and others... have learned.........and the virtual world goes round and round looking for more victims. At some point you gotta let it go!

 

[ranham]

Final Word from Cool Cat, and my reply!!!

Here is a copy of an email I received from the Cool Cat manager, Chris, and my response. Notice the subtle jab he takes at Casinomeister



Well all things considered I have no regrets. I think most reasonable people would have done exactly the same thing rather than lose both their winnings and their deposits. I never had any trust I would get my winnings but I sure as hell could do something about you getting my deposits (and the credit card companies agree by the way). As for not being welcome to play at any of you casinos that statement just shows how arrogant you and the Virtual casino Group are. I would never play at any of your clip joints again and had I had the good sense to check out Casinomeister first and see that they are all in the Rogue list I never would have dared to play there in the first place. I believe in karma and trust me, you and your organization are due a good dose. Have a nice life.



Quote:
Originally Posted by VIP_Lounge_Mgr
Ranham,

You charged back. As soon as you did that, there was nothing I could help you with. If you had dealt with this situation honestly, you would have been helped. Charging back lost you a lot of money, and lost you all credibility. We made an honest mistake, and would have fixed it. What you have done was not honest, and you are no longer welcome at any of our casinos. I am sorry it turned out this way. Next time, follow the proper channels when you have a problem. Casinomeister is not the proper channel. Have a nice day and good luck elsewhere.

Christopher DiAngelo

 

[1819]

Here is a copy of an email I received from the Cool Cat manager, Chris, and my response. Notice the subtle jab he takes at Casinomeister



Well all things considered I have no regrets. I think most reasonable people would have done exactly the same thing rather than lose both their winnings and their deposits. I never had any trust I would get my winnings but I sure as hell could do something about you getting my deposits (and the credit card companies agree by the way). As for not being welcome to play at any of you casinos that statement just shows how arrogant you and the Virtual casino Group are. I would never play at any of your clip joints again and had I had the good sense to check out Casinomeister first and see that they are all in the Rogue list I never would have dared to play there in the first place. I believe in karma and trust me, you and your organization are due a good dose. Have a nice life.



Quote:
Originally Posted by VIP_Lounge_Mgr
Ranham,

You charged back. As soon as you did that, there was nothing I could help you with. If you had dealt with this situation honestly, you would have been helped. Charging back lost you a lot of money, and lost you all credibility. We made an honest mistake, and would have fixed it. What you have done was not honest, and you are no longer welcome at any of our casinos. I am sorry it turned out this way. Next time, follow the proper channels when you have a problem. Casinomeister is not the proper channel. Have a nice day and good luck elsewhere.

Christopher DiAngelo

lol. chris says YOU lost all credibility. the more i think about it the more i think we should have an informal cm meet in costa rica. i would love to see the looks on some of these losers faces when i walk through their door with some of my good friends in the "well paid" GAR.

 

[Casinomeister]

You charged back. As soon as you did that, there was nothing I could help you with. If you had dealt with this situation honestly, you would have been helped. Charging back lost you a lot of money, and lost you all credibility. We made an honest mistake, and would have fixed it. What you have done was not honest, and you are no longer welcome at any of our casinos. I am sorry it turned out this way. Next time, follow the proper channels when you have a problem. Casinomeister is not the proper channel. Have a nice day and good luck elsewhere.

Christopher DiAngelo

Ha ha - what a joke.

I'm glad you charged back. You didn't lose any money - they did. You didn't lose any credibility either. And where do they get off preaching about credibility? This entire casino group is a scam.

You did yourself a favor by charging back. Now you've been barred from throwing any more cash their way.

Casinomeister is not the proper channel So what's the "proper" channel? Their amateurish casino support? RTG? The "Costa Rican" gaming authority? The Disney Channel? C'mon - give me a break.

 

[maxd]

... So what's the "proper" channel? ... The Disney Channel ....

:rotflmao: Good one! :clap:

 

[Xanthious]

I like it when the schills list whatever casino group they are schilling for as their "favorite" on their public profile. This guy Xanthious is apparently too sophisticated to do that. If he had said $200 instead of $2000 I might have actually believed him.

Look here Jethro. Why dont you and the rest of the lynch mob put down the pitch forks rope and torches for a minute. First off I stumbled across this site because I was worried about NOT getting my money from Cool Cat. As it turns out I did. Does Cool Cat have problems? Probably. But I bought in used a bonus and got paid its as simple as that. I am in no way affiliated with Cool Cat outside of using it to play slots.

As for the OP, well he used a SLOTS AND KENO bonus on Black Jack. Win or lose that would void any and all winnings at most any other casino so he should be happy he got what he did. I guess taking the time to actually read the typically plainly labeled rules and restrictions for the bonus your using is too much. It looked like the rep tried to help him and he still couldn't resist firing his mouth off. In the big book of Making Friends and Influencing People you aren't going to find a section titled "Bad Mouthing Others For Success and Profit".

Now to wrap all this up in a nice purdy bow. Does Cool Cat have problems? Probably. Did they screw over the OP? No, impatience, poor eye sight and/or bad reading comprehension did that quite nicely. Did I get paid two grand on a 40 dollar deposit? Sure did. I will now return you and your tin foil hat to your regularly scheduled program.

 

[winbig]

Look here Jethro. Why dont you and the rest of the lynch mob put down the pitch forks rope and torches for a minute. First off I stumbled across this site because I was worried about NOT getting my money from Cool Cat. As it turns out I did. Does Cool Cat have problems? Probably. But I bought in used a bonus and got paid its as simple as that. I am in no way affiliated with Cool Cat outside of using it to play slots.

As for the OP, well he used a SLOTS AND KENO bonus on Black Jack. Win or lose that would void any and all winnings at most any other casino so he should be happy he got what he did. I guess taking the time to actually read the typically plainly labeled rules and restrictions for the bonus your using is too much. It looked like the rep tried to help him and he still couldn't resist firing his mouth off. In the big book of Making Friends and Influencing People you aren't going to find a section titled "Bad Mouthing Others For Success and Profit".

Now to wrap all this up in a nice purdy bow. Does Cool Cat have problems? Probably. Did they screw over the OP? No, impatience, poor eye sight and/or bad reading comprehension did that quite nicely. Did I get paid two grand on a 40 dollar deposit? Sure did. I will now return you and your tin foil hat to your regularly scheduled program.

When did you win this $2000 from $40 (including the 240% bonus)?

I'd love to see the 240% promotion you were sent (on their servers). If you'll notice on Link Removed ( Old/Invalid) , in not 1, nor 2, but in 3 different places, it specifically states that the max cash out on any bonus above 100% is 10x the deposit amount. This is definitely not a new change, as most RTG's apply the same FU "rule".


edit: It's pretty funny....their 1000% promotion page is still up advertising that the offer runs from Sept. 1st to Nov. 30th.

 

[Xanthious]

When did you win this $2000 from $40 (including the 240% bonus)?

Here is the initial 40 dollar deposit with the initial 1500 dollar withdrawl I made the same night
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After A bit of reversing it and going up and down I ended up at the final 2000.
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And finally here is part that shows the cashout (minus the initial bonus) being approved.
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As for the bonus it's self I dont have the email they sent me with the exact bonus I used for that game but here is one in the same vein as the one I used. I get them emailed to me a few times a month usually promoting one of their video slot machines. You'll notice the plain to see rules and restrictions. . . . or if you are the OP you wont.
Expired Image

 

[uungy]

The question is how much you are down altogether. Their simple caluculation is

If {$all depostis - ($payouts+ $current payout)} = <0 , then payout confirmed
else {screw the bugger, and dont pay}

It is a simple equation, which nets big profits obviously, and many losers seem to fall in to it.

If you are playing there, STOP, play at a reputable casino, so that even if you manage to win from a casino, then you know you will enjoy the cash.

Trust me and many othere here,you will be back in few months/days (if your pride doenst take over) and admit to the fact.

 

[Xanthious]

The question is how much you are down altogether. Their simple caluculation is

If {$all depostis - ($payouts+ $current payout)} = <0 , then payout confirmed
else {screw the bugger, and dont pay}

It is a simple equation, which nets big profits obviously, and many losers seem to fall in to it.

If you are playing there, STOP, play at a reputable casino, so that even if you manage to win from a casino, then you know you will enjoy the cash.

Trust me and many othere here,you will be back in few months/days (if your pride doenst take over) and admit to the fact.

But here is the thing. I play about once every other month or so when I'm bored or simply have some down time and see a slots bonus that catches my eye. I think the most I've ever put in was 60 bucks and that was recently and only because the bonus I wanted to use required a minimum deposit of 60 dollars. Id hard pressed to say Ive spent 20% of what they paid me. So your equation is dead in the water in my situation.

I have no clue whats happened with most of these other people. The OP was a perpetrator of his own demise. He first played a game that WAS NOT ALLOWED on the bonus he was using (and win or lose that voids pretty much voids everything) Then, after the rep tried to make good he continued to fire his mouth off and I don't blame RTS one bit for doing what they did. While mistakes were likely made on both sides he played just as big, if not larger, role in not getting anymore than he did. Lets face it RTS is a business and they have rules. The OP broke the rules got a pass on it and continued to kick is own ass.

When and if they ever do wrong by me I will move on. However, they paid me the two grand, they have decent slots bonuses and from my own personal dealings with them I have no reason at all not to trust them anymore than any other online casino out there. If anything seeing as they paid me a large rather large payout I have every reason to trust them more than most if I go by only MY personal dealings.

This isn't to say that that I'm blindly loyal. I greatly prefer live casinos that are governed by laws. In fact, I was extremely weary of not getting paid at first. I mean who wouldn't be when dealing with a largely unregulated business in another country. As a whole I don't trust most online casinos. This is the reason I play very small amounts and not very often. However in their defense the OP is a shining example that everyone who complains isn't always the victim they play themselves out to be. There are a lot of people out there that want something for nothing and it takes very little effort to cause a hell of a fuss. Mix that in with an already underlying mistrust towards online casinos and you can see that there are bound to be people out there abusing this.

To wrap it all up. On the whole I'm up multiple times over what Ive lost at Cool Cat. The OP has nobody to blame but himself. Finally online casinos are shady by nature but everyone who cries foul isn't always the victim. There is always two sides to every story.

 

[uungy]

Doesnt add up to me. Those transactions are between 2 to 3 months old. and you seem to have alot of transactions for once a month play.

It is strange you come here, and the only posts you have are to say how good these thieves are. Look through the forum here, and all forums around. One person proving a point doesnt in any way cancel out the hundreds who are still waiting for payment

My equation still stands

 

[Xanthious]

Doesnt add up to me. Those transactions are between 2 to 3 months old. and you seem to have alot of transactions for once a month play.

It is strange you come here, and the only posts you have are to say how good these thieves are. Look through the forum here, and all forums around. One person proving a point doesnt in any way cancel out the hundreds who are still waiting for payment

My equation still stands

First, the oldest of the transactions I listed isn't even 2 months old yet. The reason for the amount of activity is due to the fact I kept cashing out my winnings and reversing it over and over again for a little more than a week. Id have a few spare minutes at work play the slots, cash it out when I'm done then reverse it when I got home at night and play for a bit and so on. I typically will play for more than one sitting on my deposits especially if I win a bit at the start.

Second, I used to work with a guy that as a hobby wrote completely fabricated complaints on the websites of chain restaurants with the hopes of getting free stuff. Often times he'd get 50 bucks, 100 bucks in gift cards for all of the effort it took to write a one paragraph message. Worse to worse he got nothing and all he was out was a couple minutes. Now I'm not saying that all the complaints from these people are bogus but what I am saying is that there are a good many unscrupulous people out there and with the preexisting lynch mob like mentality towards the Virtual group they probably made a very enticing target to people who were looking to cash in on getting something for nothing or just wanted to add fuel to the fire. Then you take into account the people that screwed themselves over like the OP and wanted to place the blame on others rather than admit their own mistakes and well credibility starts becoming an issue.

Lastly and most importantly, I got paid. Beyond anything else thats what I care most about. I'd almost go as far as saying thats all I care about. They have given me no reason not to trust them. When they do I will walk away and find someplace else but that just hasn't happened yet. For all I know they maybe ripping off everyone but me and if thats the case well so be it. All I know is that I went to Walmart and picked up a Moneygram for almost 2000 dollars so for the time being at least I have zero issues with Cool Cat Casino.

 

[uungy]

Sorry, my mistake about the dates.

Still a month old, and there are 3 pages of transactions!

Not really the point anyway. Are you trying to say CM is fabricating it all up to get $50

Thats an absolute joke. The stories are not written by CM, they are written by other posters. You have only been here a month or so, but trust me, it would take alot more then $5000 to put something up here which is slightly unproven.

You take your money, and run, sayingg things like "as long as they pay me" is thoughtless, as think how many people are having problems, and you still patronize them.

For your records, I also got paid out by shark casino (the same joint), but would never say they are brilliant. Read the forums, take a general rule, then you say if they are reliable or not. DONT GIVE THEM BUSINESS, even if they pay you, the power of a community is, if they dont pay one, no-one plays there, and friends of friedns shouldnt play there until thet ONE person is well taken care of.

If you take it that way, then thats not the ideoligy of a forum community

 

[winbig]

I have no clue whats happened with most of these other people. The OP was a perpetrator of his own demise. He first played a game that WAS NOT ALLOWED

That's fine and all, but what about the poster that called you out? If you'll search the forum, you'll see the same group (Virtual) took over a year to pay part of a 6 figure win, then completely stiffed him on $50K.

The bottom line here is the fact that they will pick and choose who they want to pay. Have you ever thought of the fact that they're paying you only for the reason that you reverse your cashouts most of the time? Not to sound like an ass, but any [shady] casino would love your type, as you'll lose most of the reverse WD's over the long run. It's in their best interest to keep that type of player in the long run even if it means actually paying them sometimes.

To test this theory, try to not reverse any more withdrawals and see how many of cashouts it takes before they start making up excuses to not pay you.