Cool Cat Casino - No Pay Complaint

[nanwishing]

I won on June 13th from Coolcat. It's now Jul 16. Still nothing. They say there is a glitch in their processor. I realize it's a Rogue casino, but WHAT CAN I DO??????? This is beyond painful...

 

[mysticjoz]

I won on June 13th from Coolcat. It's now Jul 16. Still nothing. They say there is a glitch in their processor. I realize it's a Rogue casino, but WHAT CAN I DO??????? This is beyond painful...

Hi nanwishing. Welcome to the forum.
I hate to be the bearer of bad news, but not only did you dig up a thread a year old,,, which is ok.

But the worst of the news is .. Coolcat casino!
As Rogue as Rogue can get. https://www.casinomeister.com/rogue-casinos/

Sister casino to Palace of fat chance your ever gonna get paid.

Please if you want to get paid when you win playing online .. stick to this list https://www.casinomeister.com/accredited-casinos/

Unfortunately. You will be Very lucky if you get paid by them at all! Have they started telling you it takes "5 days to process" yet? or are they telling you "no that's 5 BUSINESS days" yet?
You will probably never get paid. And I don't think there is anything you or anyone else can do to get you paid.
I personally do hope you get paid. But .... not many do.

 

[jetset]

Whoa! I thought I was in a timewarp there until I realised this thread originated in early 2007!

 

[Casinomeister]

...but not only did you dig up a thread a year old,,, which is ok.

Actually, it's not ok. I've started a new thread to keep it more topical.

 

[Casinomeister]

I won on June 13th from Coolcat. It's now Jul 16. Still nothing. They say there is a glitch in their processor. I realize it's a Rogue casino, but WHAT CAN I DO??????? This is beyond painful...

Not much you can do. It's an unlicensed casino located in Central America - you are at their manager's whim.

There is a complaint center where you might find assistance:

You do not have permission to view link Log in or register now.

Good luck.

 

[nanwishing]

Update on Coolcat

Ok-
Sorry to dig up old memories, and sorry for not checking this place out first- I've played there for years and never had this much problem. Here is the update- and my letter to them..

JMUGRAD Here- please close my account. I'm extremely unhappy with your customer service, your cashout procedures and with the Casino in general. My last cashout- supposed to be $1000, was reduced to $800- supposedly b/c I had used a bonus (that was restriction free!). Then after more than a month of only ONE WAY communication (from me to you), I finally got my money gram and you all took $85 dollars for WHAT??? Supposedly the moneygram fees? What the F? Moneygram costs about $9.00!! So I only got $715 and believe me, that wasn't worth the hassle. So, I'm going to take my money,and gamble someplace else- copying this letter to any watchdog group that I can.
Thanks for nothing,

Nan

I'm sorry that this thread had to be redone, but I'm sure there are other idiots like me who believe that they are a good site! If you listen to them- there are hundreds...

 

[mysticjoz]

Ok-
Sorry to dig up old memories, and sorry for not checking this place out first- I've played there for years and never had this much problem. Here is the update- and my letter to them..

JMUGRAD Here- please close my account. I'm extremely unhappy with your customer service, your cashout procedures and with the Casino in general. My last cashout- supposed to be $1000, was reduced to $800- supposedly b/c I had used a bonus (that was restriction free!). Then after more than a month of only ONE WAY communication (from me to you), I finally got my money gram and you all took $85 dollars for WHAT??? Supposedly the moneygram fees? What the F? Moneygram costs about $9.00!! So I only got $715 and believe me, that wasn't worth the hassle. So, I'm going to take my money,and gamble someplace else- copying this letter to any watchdog group that I can.
Thanks for nothing,

Nan

I'm sorry that this thread had to be redone, but I'm sure there are other idiots like me who believe that they are a good site! If you listen to them- there are hundreds...

Take the money they gave you and do exactly that! AND be thankful also!! Because so many others get robbed of thousands of dollars without getting paid a dime from "Coolcat casino"!! . and of course that's when they find Casinomeister.
Uninstall that casino and if you have any others from this list.. https://www.casinomeister.com/rogue-casinos/
(BTW bryan thanks for the correction on me.. :notworthy I didn't want to be too harsh on a first time poster.. )

Nanwishing, please only chose from this list of acreditted https://www.casinomeister.com/accredited-casinos/ then if there is ever a problem again Bryan and Maxd can help!
You also might want to browse the forum and read up on where people play and the good and bad experiences BEFORE you deposit anyplace else!https://www.casinomeister.com/forums/ there are so many informative people here and there is alot to learn.

Good luck in the future and remember to be thankful for what you did get! If you check this out https://www.casinomeister.com/forums/search/ you will understand why!