Contacting Slotocash

DiamondGeezer

Dormant account
PABaccred
PABnoaccred
PABnononaccred2
Joined
May 13, 2007
Location
NOT Pennsylvania!!!
I have been trying to contact Slotocash for a few days now but live chat is not responding and emails to support@slotocashcasino.com are not being answered for some reason.

I thought Slotocash were one of the best Rivals. Is anyone else having this sort of problem with them?

Thanks in advance.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
I had problems with live chat this weekend. Sometimes it would work and sometimes not. I found that instead of going into live chat from the cashier page, go into it from the casino front page. Seemed to work a whole lot better.

I ended up contacting the rep here. Won't be as quick as live chat but less than 24 hrs.
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Hi All,

Thank you for the information, we have identified a problem with live chat in the casino lobby after Rival did an update and defaulted to an old version with incorrect support email and live chat ID.

Thank you for bringing this matter to our attention and we hope to resolve shortly.

In the meantime we suggest you contact live chat from our website and not the casino lobby.

You do not have permission to view link Log in or register now.


Please also use the email support@slotocash.com to contact support.

Thanks Again

Ms Sloto
 

DiamondGeezer

Dormant account
PABaccred
PABnoaccred
PABnononaccred2
Joined
May 13, 2007
Location
NOT Pennsylvania!!!
Thanks a lot guys :thumbsup:.

Sloto FYI the help lobby in the download casino is giving the email contact address as support@slotocashcasino.com so you may want to take a look at that as others may be doing the same thing.

Glad it's all sorted as I do like Rival slots and Slotocash is a good place to play IMO.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
It isn't just a case of wrong address it seems.

I've been waiting two days + for an email reply.

Although, given that my query was about being bonus banned, the reality is that I'm most likely being ignored.

I used the support@slotocash.com address as per normal.

I used to spend 1,000's at Sloto and I ended up being treated like dung...... and all because at one stage I was slightly ahead. Incredibly short sighted IMO.

A
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Nifty29, please PM me your username and I will look into your enquiry. Support always replyy to correspondence and we treat all our members with the same respect.

I look forward to resolving your issue.

Best Regards

Ms Sloto
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
Nifty29, please PM me your username and I will look into your enquiry. Support always replyy to correspondence and we treat all our members with the same respect.

I look forward to resolving your issue.

Best Regards

Ms Sloto

I really hope you will look into and solve the bonus ban problem, not just with Nifty, but with all the bonus banned players at Slotocash. As many casinos that are out there looking for new players to service, you would think that Slotocash (which is the best Rival IMO), would not stoop to the bonus ban "win too much" routine. Costs more than just the one player's business when players read about the bonus banning going on. It keeps quite a few new players from wanting to sign up. JMO
 
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